Thought I would share my comments that I sent to WDW Guest Communications, as there are additional thoughts buried in these rather hurried notes I sent off when I got home....
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Just spent 7 days on Wonder in Alaska, and I can only think of one (minor), objective observation (not a complaint!) that varied from perfection. Kudos to the entire "management staff" for a marvelous vacation. I have forwarded individual Cast Member kudos, but this one is for all the behinds the scenes team that make it happen. Random observations, in no particular order (the hour is late, but if I don't do it now, I probably won't take the time later).
1)
Clean - did not see dirt, dust, mildew or garbage
2)
Dining - loved the taste of Alaska night - those lobster tails were huge and delicious, and the salmon and tuna great. Palo's is always great. Main dining room desserts don't tempt me - maybe that is a good thing - but there is an easy solution - stock some high end ice cream and/or gelato and/or sorbets that can be available every night. I ordered "seasonal fruits" because nothing else attracted me. On the other hand, maybe you shouldn't change this at all - lol
3)
Alaska - this should definitely be first - I think the scenery was amazing and clearly engaged the passengers in ways that the Caribbean route cannot. Tracy Arm was outstanding, right down to the commentary and icebergs bumping off the bow (that's gotta hurt the paint job, eh?)
4)
Doug Jones - we liked all his talks and hope he is on our cruise again next year. Really hope - because my brother's family is coming and he was most impressed with the fact that Disney had a Park Ranger type on board (maybe all the cruise lines do - I don't know - shhhh!)
5) Port Staff - first time I've seen more people in the first-timer line that the
castaway cay club line (yea - more "new regulars"). Port was very "bustling" - I could see where Disney was trying to mitigate (limit the too-much-like-an-airport") terminal experience - and they had some success - but it really makes me appreciate Canaveral and what Disney can do when it has control over the entire check-in experience.
6)
Shows - always like Golden Mickeys and Disney Dreams (although it was a dinner discussion whether hunchback / peterpan was just flat or what was wrong... ) - repeat appreciation for Heath Hyche and first time appreciation for Chad Chesmark. Did not see hypnotist as it doesn't tickle my funny bone (or, it didn't on previous cruises). Did not watch much of house band - something we do more of when it is like Soul Drive. Tisa did a good job with Match your Mate. Christian is always good - I don't watch TV much, but I liked the irony / humor in his debarkation talk)
7) Cafe Cove - enjoyed our time here - watching the scenery while chatting or playing cards
8)
Spa - had massage - both were good (Sharon, Livui) - my husband, who is also a licensed massage therapist, thought Livui exceptional. I appreciated that the fitness center was open during onboarding. In prior cruises, I was not allowed to use the elliptical before departure, as the spa staff was doing tours. Exercising before dinner and show is important to me, and I hope you make access a policy and not discretionary. One piece of feedback - I was using the interior elliptical with Bose noise cancelling headphones on (and cranked UP) and could still hear the nutrition guy (Petr? South Africa?) talking so LOUDLY through a microphone 6 feet away TO TWO PEOPLE sitting in chairs in front of him that I could not hear my music. Spa sales pitches should not trump guest experiences, right? Not talking policy here - just common sense.
9) Cabin furnishings - loved the light, new look - beats the ratty tan blankets and heavy, polyester bedspreads - good move
10) Cabin (cell) phones - another great idea, which we LOVED - I am a planner, but that makes one of us - we have become dependent on cell phones to connect and solidify plans. THANKS, another GOOD MOVE
11) Captain Thor - we enjoyed his updates - keep it up - I know, his delivery is a little dry, but that is good - good to know the captain is STEADY, steady, steady...
12) Route adjustments - appreciated the adjustments Captain made to give us extra views - went out of way to give us every possible beautiful view - THANKS - keep it up!!
13) Roman Catholic Mass - please add "Pier (Port?) to Pew" free shuttle for Mass on Sunday to Navigator - another passenger said she would be delivering information to Guest Service to include in Navigator - I concur that this information would have been very helpful. I was lucky, in that the pier guy I asked for directions was Catholic and pointed me to the shuttle. The other passenger walked with her son and it took 30 minutes. Any questions /. clarification, please call XXXXXXXX (my cell)
14) Familiar ship in unfamiliar territory - glad to have comfort of known (hotel, dining) in the middle of something unknown (never been to Alaska before)
Well, as always, I could go on and on, but the hour is late, and I really need to sleep.