airfare went down on our flight, should i call??

[nitsirk987]

hello,

i was reading a few weeks back that people have called the airline that they booked on and the they send you a voucher or something for the difference. we booked our flight a few months back and i just noticed today that there is a difference of $24 pp now.. we are flying song. i know it's not alot of money, but i was wondering if anyone has had any luck with them regarding this issue.

thanks, kristin )

 

[Eeyore1954]

Check your tickets. Most airlines issue tickets that require a fee to change or reissue the tickets (usually $100), which could happen if you ask for a refund (reissue the tix at a lower fare). In this case, the reissue fee would wipe out any savings.

However, I've never flown Song so I don't know what their policy is.

 

[bballmom56]

Hi Kristin,

We had the same thing happen and it was also on Song. I booked in February and about 2 weeks later the price dropped $24. I called and they issued me travel vouchers for each of the four people I had purchased tickets for. I was told they are good for one year - seats must be purchased within the 1 year time frame, but travel can take place after that. But each person must use their own travel voucher. We enjoyed using Song.

 

[GAIL HAYDEN]

Originally posted by nitsirk987
hello,

i was reading a few weeks back that people have called the airline that they booked on and the they send you a voucher or something for the difference. we booked our flight a few months back and i just noticed today that there is a difference of $24 pp now.. we are flying song. i know it's not alot of money, but i was wondering if anyone has had any luck with them regarding this issue.

thanks, kristin )

Yes, by all means call, you never know.

 

[lovesdumbo]

My tickets for the 5 of us plus infant went down by $27 each way (total nearly $300) but when I called they said the phone fares haven't dropped so they won't issue the vouchers. UGH!!! It wasn't that I didn't want to book on the web but their website won't do infant fares. I guess I'll keep calling to see if the phone fares drop or to see if I can get a more understanding rep. They aren't giving me my money back they are giving me a voucher which will pretty well guarantee them I fly with them again. If they don't budge I don't think I will fly with them again.

 

[GAIL HAYDEN]

Originally posted by lovesdumbo
My tickets for the 5 of us plus infant went down by $27 each way (total nearly $300) but when I called they said the phone fares haven't dropped so they won't issue the vouchers. UGH!!! It wasn't that I didn't want to book on the web but their website won't do infant fares. I guess I'll keep calling to see if the phone fares drop or to see if I can get a more understanding rep. They aren't giving me my money back they are giving me a voucher which will pretty well guarantee them I fly with them again. If they don't budge I don't think I will fly with them again.

They don't ever refund money on a fare drop, they issue vouchers, this is for most all the airlines.

 

[PRaffen]

Absolutely call. I now have $170 in travel vouchers due to the airfare decreasing. Worth the few minutes it might take - and don't hesitate to call back a second time if the rates drop again. I did just that on my husbands - the first time it was a $30 credit and the last one was a $50 credit.

 

[lovesdumbo]

Originally posted by GAIL HAYDEN
They don't ever refund money on a fare drop, they issue vouchers, this is for most all the airlines.

Yes I understand. That is my frustration. It isn't like they would be giving me a cash refund. They'd be giving my a voucher to use so that I will fly Song again so I don't understand why they won't be more accomodating to keep their customer happy and keep coming back to fly Song. I'll keep calling. And next year the "infant" will be nearly 3 so I can book online.

 

[GAIL HAYDEN]

Originally posted by lovesdumbo
Yes I understand. That is my frustration. It isn't like they would be giving me a cash refund. They'd be giving my a voucher to use so that I will fly Song again so I don't understand why they won't be more accomodating to keep their customer happy and keep coming back to fly Song. I'll keep calling. And next year the "infant" will be nearly 3 so I can book online.

They don't issue cash refunds because you have a non refundable fare. The fact that they will issue a voucher is way beyond what they have to do according to their fare rules.
it also has to do with codes. Usually to get a reduction in airfare the code, date and time have to match 100%, apparently, in your case, this is not the case. They cannot be more accomodating to you, because it is against their rules/procedures.

 

[lovesdumbo]

The phone fares for my flights did drop today so I got my $297 in vouchers.

 

[GAIL HAYDEN]

Originally posted by lovesdumbo
The phone fares for my flights did drop today so I got my $297 in vouchers.

Glad to hear that!!!!

 

[kaseyC]

After reading this thread. I went to TED's website to check the price on our Dec. flights. The same exact flights had gone done $20. It does not sound like much but x5 it's a $100. That's a meal or 2 at WDW.
So I called United/TED and they are sending me out $100 in vouchers for the 5 tickets. Unfortunately, I was on the phone for about 35 mins, because it was Reps first time issuing reduction vouchers. A supervisor had to walk him thru it.
Hey $100 is worth 35 mins of my time.
Oh yeah, I was really surprised that they reduced the infant fare $20 as well.

 

[bz8bls]

DH and I paid $244 for our tickets each; fare went down to $198 per ticket, then last week went down to $156 per ticket. I called each time and got the credit. The rep. laughed and said pretty soon they would be paying us to fly. We also changed our original reservations to extend our stay and had to only pay $25 for each change (I was surprise because I wasn't going to change if they would have cost us $100 per ticket) This was NWA. Could have used the vouchers but decided to keep them for another time.

 

[Disneylovers]

I saw this thread and got excited, so I went to the ATA web site, and sure enough, our tix have gone down a total of $160 for the four of us. But there is a note that they will not give vouchers, credits, and a few other things, (I checked it an hour ago, short term memory is gone so I don't remember what all it said, sorry). So, I'm not sure if we'll get it, but I'll try in the morning. Keep your fingers crossed for us!

 

[jiminy14]

Last night the fares went down $10/person on my sister's flights on Spirit. Since I booked the flights for her, I called Spirit to ask about vouchers for the difference. No way the girl told me. The fares online and over the phone are different. If I wanted to make any changes then Spirit would charge me $25/ticket. Then I explained to her that the recording I listened to while waiting for her to check with her supervisor stated that there would be no charge if the change was made more than 30 days out (which it would be). She agreed that this would be the policy and all that I could do was to go back online and rebook the flight. When I told her that I did not want my sister to be charged another $800 for a second set of tickets, she told me to call back if that happened and they would take care of it. Since they did not seem to know what they were doing to begin with, I nixed that idea and just left everything alone.

 

[vhoffman]

All of you above posters should consider yourselves lucky you at least got a voucher for the difference in airfare. We recently flew Continential to Hawaii. We booked our airfares almost a year in advance. We watched in frustration as the fares dropped as much as $80 pp. However, Continential has a $100 per ticket change fee, so the fare would have had to drop at least $100 to break even. Then, the fares went up again to more than what we paid. Then, we had a change of plans, and had to change our tickets. We ended up paying the $100 change fee per ticket plus the difference in ticket price, which was about $50 more per ticket. Altogether that was about another $600 for the privilege of flying Continential. Would I fly them again? You bet! At least, that is, to Hawaii. They were the only carrier with direct, non-stop flights from Houston to Hawaii and at reasonable times. Their prices were reasonable when compared to other airlines. I saw some that were at least $200 more for connecting flights, and the connections were ridiculous! One airline connected in Los Angeles with a 45 minute layover. Come on! They're starting to pre board in 45 minutes. Another filght had a 12 hour layover in Los Angeles. What is a person supposed to do in all that time? Probably get an airport hotel, which eats into your vacation time as well as money. We are already planning our next trip to Hawaii and will use Continential. However, I've learned not to make the reservations too far in advance. I've found 60 days in davance is about right to get good fares, unless you're going at a peak holiday time. You just better make darned sure you're going to use those tickets on Continential or be prepared to pay the price!