AI Drive Thru At Wendy's

[WEDWDW]

I used the AI Drive Thru at Wendy's today for the first time.

I decided to talk to it like it was a real person.

What fun insued.

I told "her" I wanted a Cobb Salad and that went well,but she didn't mention a dressing choice.

So I said "Does the Cobb Salad come with a dressing?"

And she said "Yes,the Cobb Salad comes with Ranch Dressing,would you like to add
that?".

I thought she was asking if I wanted Ranch Dressing with my Cobb Salad and said yes,and she added a SECOND Cobb Salad!lol

She then asked if I wanted anything else and I said "No thanks that's all,thank you Ma'am."

To which she responded "I am sorry,the Cobb Salad doesn't come with Mayo"!lol

TOO much entertainment!lol

 

[HopperFan]

Bless her heart!

 

[hardcorestitch]

Wendy’s AI must have had too much vodka…

 

[Southernmiss]

Taco Bell's AI is awful and doubles the order time.

An employee always has to come in and correct the order.

 

[willowsnn3]

There is a Checker's & a Dairy Queen close by that have tried that for awhile. The voice comes on & asks 'how may I help you' so I start giving my order, half way thru a real person comes on & asks for my order.

 

[_19disnA]

Everything running a computer program didn't suddenly become an example of AI. Some drive-up fast food place is simply taking your order from among the available menu options. There is no 'AI' involved in that, every customer will go through the same steps to place their order. Was on the freeway last week and at one of the plazas there was a fast food place where you could either order from the kiosk or a real person. EVERYONE in line ahead of me chose to order from the real person......LOL. My prior experiences with those self-ordering kiosks has generally been frustrating and a waste of my time. Either menu selections/screens aren't obvious or you can't find where to order items like beverages. Each fast food company has theirs formatted differently and by the time you figure out the format/screens/options, seems faster (and more accurate) to talk to a real person.

I assume they think this saves having a real person taking your order, but it doesn't work reliably and/or takes longer, not sure there is any real 'savings'.

 

[sam_gordon]

Everything running a computer program didn't suddenly become an example of AI. Some drive-up fast food place is simply taking your order from among the available menu options. There is no 'AI' involved in that, every customer will go through the same steps to place their order. Was on the freeway last week and at one of the plazas there was a fast food place where you could either order from the kiosk or a real person. EVERYONE in line ahead of me chose to order from the real person......LOL. My prior experiences with those self-ordering kiosks has generally been frustrating and a waste of my time. Either menu selections/screens aren't obvious or you can't find where to order items like beverages. Each fast food company has theirs formatted differently and by the time you figure out the format/screens/options, seems faster (and more accurate) to talk to a real person.

I assume they think this saves having a real person taking your order, but it doesn't work reliably and/or takes longer, not sure there is any real 'savings'.

The AI being discussed is using voice recognition technology and then "AI" to answer back/ask questions. So you're right, a computer program doesn't automatically use AI, but the example in the OP IS, IMO.

I remember many years ago Wendy's started trying out call centers for drive thrus. So when you pulled up to the speaker, you weren't talking to a person in that store, you were talking to someone else. I want to say a network did the story about it and the store they featured was about a mile from where I had worked at the time.

Personally, I don't have a problem with companies trying new technology. There are going to be bugs to work out no matter how much testing you do on the bench. You just can't simulate what happens in a "real world" situation. If the company doesn't like the way things are going, they'll go back or try something different.