ADR Hold Times - 2/23/2009 - Chat and Vent Here!!

[FSUSammy]

I read posts earlier this afternoon about people waiting up to 3 hours on the phone. Please tell me the wait time has gone down drastically since then because I'm on hold with them now.

 

[NaplesRI]

are you still waiting?

 

[FSUSammy]

LOL of course right after I submit my post they pick up! Go figure! My wait was only about 20 minutes, so nothing near what others were waiting earlier today.

 

[DisneyGalAlways]

I called a couple of times last night and got through very quickly.

I called this morning and was disconnected after getting the CM's name and telling her what I was needing.

Immediately, I called back and was told the wait time would be under 3 minutes. It was probably 1 minute.

My ADR was for next month, so I didn't pay much attention to the message about the days in May and June. What's the deal?

What did they do to the reservation system?

Does anyone find it ridiculous that company with the resources WDW has could transition from an old system to a new one without these problems?

Just curious.

 

[MKDisneyDad]

Just called, 40 minutes on hold.

 

[constanze]

I called today at 11:30 mountain time, and was on hold for 30 minutes.

 

[MinnieLee]

I called Sunday morning and first try all lines were busy. Called back right away and waited for about 10 minutes. Could not get ADR for LeCellier for May 17, 18 or 19 but could get a reservation for May 24th - Memorial Day Weekend. Alot of openings for that day. Go figure!

 

[JMD]

I called this morning and got right through. No wait at all.

 

[OctDisney]

I was on hold for 2 ours this morning. I called at 7:30 am eastern and finally got a CM in the new system about 9:20 am.
I made all mine reservations on Saturday except Cape May which was not taking any reservations for May 30th.
It seems that we are in a transition for the next few weeks.
Just stay on hold if you can.

BTW, for Memorial weekend and the following week, I did get everything I requested

 

[DisneyTinkerbell]

I hope they get everything worked out before I have to make my ressie's.

 

[v_gan]

Three hours?! I don't think I could wait that long. I've never waited more than 20 minutes. If it started getting past that, I think I'd hang up and try again.

 

[october4mom]

I feel really bad for everyone who had a 90 day mark yesterday. Just a little reassurance for those that have not made reservations yet. I was totally prepared for a ridiculous wait this morning, but I called right at 7am and by 7:02 I was talking to a CM. All reservations were made by 7:40am. Today the same CM will take all reservations (before 5-26 & after 5-26).
Best of luck to everyone. Hope you have the magic we did and get what you want.

 

[Tricia1972]

Merging existing threads into this one - as I work on that feel free to chat here.

 

[summermac]

Still problems today?? Yikes!

 

[NMW]

I called this morning to change an ADR time for May 23. Was on hold about 15-20 minutes. I thought that was crazy excessive and was ready to hang up when a CM answerd. Then i read this thread and found out about the 3 hours some have waited. That's crazy! I needed to change my lunch time on our last day because Continental cancelled our flight and put us on an earlier one. That's fine, except that they split us up including my children-ugh. I was on the phone getting that straight before my call to Dining. Then I had to call the limo service and give them the new info. What a pain. I hope people have better luck today. I wonder how long my wait would have been if I was calling for a reservation after May 26 like the prompt I heard asked? I'm thinking longer.

 

[casselsshopper]

Wow! I can't believe how long some people waited. I called at 7:00 EST to make reservations for lunch at Le Cellier for two on May 23rd (going for the day on my B-Day). I was on hold for about 5 minutes. All the tables for two were booked, so I used the table for 3 trick and it worked.

 

[NMW]

I waited about 20 mins this morning to change an ADR for May 23. So, I was not choosing the "push number 2 for reservations for May 26 to June- whatever it was." I wonder if those people are waiting longer.

 

[angey77]

I called and held for about 10 before I got a CM. My vacation is split between the times being able to book with one CM and from May 26 on with another CM. Does anyone know what the reasoning is for this situation?
Anyway, she transferred me to another line for the latter part of the vacation. I was on hold 40 minutes and finally hung up. Maybe that was a bad move because now I am getting an "all circuits are busy" message.
I wish we could book dining online!

 

[a_sailor's_wife]

Now I'm discouraged to even try to make ADR's on Wednesday morning. I don't have a lot of time since I'll have to make them from work. Should I wait until later in the day to make the reservations? The only ones I'm even remotely concerned about are Chef Mickey's and The Coral Reef. The others I highly doubt will be booked. Should I just wait until around 3 or 4 Central time to make the ADRs?

 

[disnut8]

I called at 9:25 AM on 2/23. Took six minutes.

I had called a bit earlier but when the Cast Member did answer (after less than four minutes), I could barely hear her so I called back.

I'd never wait more than ten minutes.