Dreamer Kevin
Mouseketeer
- Joined
- Sep 4, 2002
- Messages
- 93
Kidney stones. Root canals. Air travel. 
Our direct flight from Charlotte to Rome for our Viva Italia adventure had a hitch - we were bumped for (according to a customer service rep who said "We're not really having this conversation...") security folks who needed our seats. Who knows what happened but we then waved goodbye to our lovely, sleek jumbo jet and ended up on a little ol' commuter plane that took us to Philly by way of Charlottesville, VA. As we're sitting on the tarmac in C-ville we called the ABD main number followed by the emergency number to report our situation and give the updated flight number, and were assured our info was being relayed to the ground team in Rome.
It wasn't. We arrive in Rome, blood-shot bug-eyed but eager and make our way to baggage claim where....no one was there to meet us. The kicker? Our cell phones don't speak Italian so we just shrugged our shoulders, got our own luggage from the carousel (I know, poor babies)
and decided we'd just have to wait until someone from ABD showed eventually. After a not too long wait we saw someone with a beacon of hope - an orange ABD sign! We rushed up and babbled OhMyGodThankYouIAmSoGladToSeeYouandand,...the nice young woman smiled, took our name, and informed us she was there to meet another family and, "My goodness, YOU aren't supposed to be here now!" Our original flight, it seems, ended up with a four hour delay and the greeters were still looking for us to arrive on that bird. After she parked us and collected the charges she was expecting, she waved the wand and found a transport to take all of us.
So I can't complain too much and the folks on the ground were excellent but oh the call center! I remarked to Sweetie after hanging up with the person to whom I gave our updated flight info "Hmm, she was kinda not into it with a 'whatever' vibe" but luckily things worked out. The trip was wonderful, Italy gorgeous, just a wee bit of a Disney magic SNAFU that wasn't too bad. So thanks for letting me state that to someone other than an email address!
Our direct flight from Charlotte to Rome for our Viva Italia adventure had a hitch - we were bumped for (according to a customer service rep who said "We're not really having this conversation...") security folks who needed our seats. Who knows what happened but we then waved goodbye to our lovely, sleek jumbo jet and ended up on a little ol' commuter plane that took us to Philly by way of Charlottesville, VA. As we're sitting on the tarmac in C-ville we called the ABD main number followed by the emergency number to report our situation and give the updated flight number, and were assured our info was being relayed to the ground team in Rome. It wasn't. We arrive in Rome, blood-shot bug-eyed but eager and make our way to baggage claim where....no one was there to meet us. The kicker? Our cell phones don't speak Italian so we just shrugged our shoulders, got our own luggage from the carousel (I know, poor babies)
and decided we'd just have to wait until someone from ABD showed eventually. After a not too long wait we saw someone with a beacon of hope - an orange ABD sign! We rushed up and babbled OhMyGodThankYouIAmSoGladToSeeYouandand,...the nice young woman smiled, took our name, and informed us she was there to meet another family and, "My goodness, YOU aren't supposed to be here now!" Our original flight, it seems, ended up with a four hour delay and the greeters were still looking for us to arrive on that bird. After she parked us and collected the charges she was expecting, she waved the wand and found a transport to take all of us. So I can't complain too much and the folks on the ground were excellent but oh the call center! I remarked to Sweetie after hanging up with the person to whom I gave our updated flight info "Hmm, she was kinda not into it with a 'whatever' vibe" but luckily things worked out. The trip was wonderful, Italy gorgeous, just a wee bit of a Disney magic SNAFU that wasn't too bad. So thanks for letting me state that to someone other than an email address!
