A Ton! Of reservations just opened up Nov-Dec!

[dachsie]

Ok so what happens in 17 mins when it’s after 11?

 

[TikiTikiFan]

Ok so what happens in 17 mins when it’s after 11?

Guess we’ll find out I’m still on hold too... four hours now

 

[dachsie]

I just got off. She was able to get me WCC an hour later than I needed. I will keep trying to find an earlier time. Would they seat me if I got their early?

I couldn’t get any of the others

 

[Tross86]

For those of you that can’t find any options on site, check out the Bahama Breeze 5 minutes away. Great drinks and late night sneaks!

 

[TikiTikiFan]

Finally got through... first cast member was not very friendly.. don’t blame her too much tho I’m sure it’s been crazy for them. She just checked quickly and went nope nothing available. I kindly pushed until I got her to transfer me to a manager and boy did things change! He took all my confirmation numbers for my modified dining and he’s gonna reach out to each restaurant to see what they can do. He said he’ll call me tomorrow. He told me some restaurants have a list of extra times for overflow reasons. So here’s hoping! He told
me they have had over 22,000 cancelled reservations from this.

So if you don’t get anywhere with the first person, push for a manager if you can. But do it nicely, I killed them with kindness and I think that made all the difference.

 

[Befferk]

Finally got through... first cast member was not very friendly.. don’t blame her too much tho I’m sure it’s been crazy for them. She just checked quickly and went nope nothing available. I kindly pushed until I got her to transfer me to a manager and boy did things change! He took all my confirmation numbers for my modified dining and he’s gonna reach out to each restaurant to see what they can do. He said he’ll call me tomorrow. He told me some restaurants have a list of extra times for overflow reasons. So here’s hoping! He told
me they have had over 22,000 cancelled reservations from this.

So if you don’t get anywhere with the first person, push for a manager if you can. But do it nicely, I killed them with kindness and I think that made all the difference.

Please report back tomorrow

 

[Elle23]

Finally got through... first cast member was not very friendly.. don’t blame her too much tho I’m sure it’s been crazy for them. She just checked quickly and went nope nothing available. I kindly pushed until I got her to transfer me to a manager and boy did things change! He took all my confirmation numbers for my modified dining and he’s gonna reach out to each restaurant to see what they can do. He said he’ll call me tomorrow. He told me some restaurants have a list of extra times for overflow reasons. So here’s hoping! He told
me they have had over 22,000 cancelled reservations from this.

So if you don’t get anywhere with the first person, push for a manager if you can. But do it nicely, I killed them with kindness and I think that made all the difference.

22,000 x $25 = $550,000

Wow!

 

[dachsie]

I think I am going to do what others suggested and put that $100 towards a new Dooney. I have been eyeing the Paris one

 

[Libmaster]

Disney Dining call queue seemed to be closed this morning due to extremely high call volumes stemming from "operational updates and offers". Tried a few minutes ago (~7:10 am) to see if I could get my 12/1 H&V lunch and my 12/3 plaza restaurant lunch back.

 

[skeeter31]

22,000 x $25 = $550,000

Wow!

But they gave away Disney money that they know will come right back to them (and it’ll bring friends along with them)!

 

[dachsie]

Disney Dining call queue seemed to be closed this morning due to extremely high call volumes stemming from "operational updates and offers". Tried a few minutes ago (~7:10 am) to see if I could get my 12/1 H&V lunch and my 12/3 plaza restaurant lunch back.

I tried on 12/1 for H&V and 12/4 for Plaza and they could not get me either. I was on hold for over 5 1/2 hours before I got answered last night.

 

[nw6675]

GF Cafe for today was one they auto canceled. I rebooked immediately after I got the email for almost the same time. No issue checking in this morning.

 

[slyster]

Still there this morning. I hope I am in the clear. I have HV on first day, Homecomin on my 3rd day, Topolini on day 6 for breakfast followed by le cellier. All still there.

First thing in the morning I was able to get Homecomin, Topolini, and Le Cellier. My wife really wanted Rainforest cafe which had nothing so it was a little later in the morning i went back to check. Rainforest showed lunch which we didn’t want. So we decided to change plans. I picked HV for day 1, moved homecomin to Wednesday. Hopefully it’s all done.

 

[sweetpeakaris]

Basically all my dining for my Christmas/New Years week trip was cancelled although I booked at the 60 day mark but edited them for better times earlier this week. I had hard to get places like CRT, Cali Grill, BOG, etc. With no where to eat, I’m thinking about cancelling the entire trip.

 

[TexasChick123]

Basically all my dining for my Christmas/New Years week trip was cancelled although I booked at the 60 day mark but edited them for better times earlier this week. I had hard to get places like CRT, Cali Grill, BOG, etc. With no where to eat, I’m thinking about cancelling the entire trip.

I highly recommend the TP reservation finder. I’ve always had great luck using that. You can only set up 2 alerts at a time per person, so have your spouse or a friend do one as well if you can. Good luck!

 

[jemtx]

I modified existing reservations by 5 minutes!! 5 MINUTES...and lost them both....including a dinner at LTT on our last day in MK....

but I received 2 $25 so that makes it all better, right???

ARGH!

Had a similar thing happen with chef Mickey’s

 

[skeeter31]

I modified existing reservations by 5 minutes!! 5 MINUTES...and lost them both....including a dinner at LTT on our last day in MK....

but I received 2 $25 so that makes it all better, right???

ARGH!

But by moving it that 5 minutes, you gave up your original (safe) reservation. So by moving it to a glitch reservation, someone else took your original (which then also got cancelled since it was booked by them during the glitch). Your original most likely would have been available again once they released the ADRs again, but was probably scooped up by one of the thousands of people impacted by this.

 

[Azziefan]

Basically all my dining for my Christmas/New Years week trip was cancelled although I booked at the 60 day mark but edited them for better times earlier this week. I had hard to get places like CRT, Cali Grill, BOG, etc. With no where to eat, I’m thinking about cancelling the entire trip.

Call this morning and demand them back I did and they “magically” fit me back in. Keep asking for higher ups

 

[Cinderbrella1]

I tried doing that last night after being on hold for over 51/2 hours. I talked to two different people, and the last one told me they could not find me a table that simply wasn't there anymore.
I've been on hold for over an hour this morning hoping that you're right. I could use some pixie dust, that's for sure! Good luck, everyone!

 

[mckzz]

I just spoke with a cast member about the ADRs I had modified that morning. She talked to her technical folks to get answers about what was happening with modified reservations since it wasn’t in the information that they had been provided with.

After talking with those folks, she said that it was a good sign that my reservations had not been cancelled yet as the cancellations have already started rolling out. She was able to modify one of the four reservations I had modified back to it’s original time because there was availability in the system. The other three she wasn’t able to help with but she said that because they hadn’t been cancelled yet and I hadn’t been contacted about them being cancelled that there was a chance they wouldn’t be.

She indicated that she had another person call today that had one of their reservations canceled (one they had added) and one they had modified that morning which was not cancelled- so maybe that’s a good sign that modified reservations won’t necessarily be cancelled.

She said there was still very limited information out there so there is still a chance that my reservations will be cancelled and that I should keep an eye on my account.

Also as an FYI, she said that there is another glitch in the system that is making it seem as if no reservation times are available for certain weeks. I think she also said that they weren’t allowing any new reservations for the upcoming week - but I may have misunderstood her. She also said that this upcoming week was the most affected by the glitch and they were reaching out and calling folks whose reservations were being cancelled and offering them gift cards.

She did say they were not doing any restorations (pulling back reservations that had been cancelled or changed). They are only able to utilize existing availability, which is reflected on the app due to the occupancy limitations.

Hopefully this information is helpful to some of you. The cast member’s best advice was to just be patient and keep checking. I know she was trying her best to be as helpful as she could be under the circumstances. She was incredibly kind and thoughtful despite having to relay difficult news.

Sorry for the long winded post. My first time ever posting here so if I’ve messed it up please let me know if I’ve messed things up.

Update (mostly venting sorry) - yesterday morning nine of my reservations were cancelled including the four I had just modified and the one the cast member had rebooked. I was able to replace two of my reservations because I caught them as it was happening. The rest were cancelled later in the day and I haven’t been able to replace any of the rest of them including the two I had modified (CA Grill and Be Our Guest). I called yesterday and waited four and a half hours before my call was dropped. I called this morning right at 7 and got the message that the weren’t letting anyone on the queue. I called around 7:45 and got through to the queue. Waited an hour and a half. Cast member said there was nothing he could do. I asked why when I’d just modified these reservations by 15 minutes there wasn’t availability. I have had my touring plans alerts set so there’s been literally no availability. He said he didn’t know and that they weren’t being told how things were being fixed. I asked to speak to a manager and was placed on hold again before the call ended. I‘ve started the call process again and they’ve said the wait is over two and a half hours.