I placed an order 1 month early with Garden Grocer because I wanted to make sure I would get my preferred delivery date, which is a Saturday in the late afternoon or evening.
I was charged immediately for the order.
Since placing it some of our plans changed and I revised the order removing about $30-$35 worth of items and adding a few considerably less expensive items.
I was expecting a refund of at least $20. After waiting 2 weeks I wrote them and was told I would get the refund after the order is complete. Basically, that means after delivery.
They also do not send an updated list of items purchased, which will make it difficult to tell if everything is there.
In the future I will simply place a small order to hold my date/time and then add to it, which must be done via email.
It's a great idea and a convenient service, but I really have to question why they need our money at order and will not refund when changes are made.
I was charged immediately for the order.
Since placing it some of our plans changed and I revised the order removing about $30-$35 worth of items and adding a few considerably less expensive items.
I was expecting a refund of at least $20. After waiting 2 weeks I wrote them and was told I would get the refund after the order is complete. Basically, that means after delivery.
They also do not send an updated list of items purchased, which will make it difficult to tell if everything is there.
In the future I will simply place a small order to hold my date/time and then add to it, which must be done via email.
It's a great idea and a convenient service, but I really have to question why they need our money at order and will not refund when changes are made.
