Dear Tom:
Thank you for your e-mail to Tom McAlpin, President,
Disney Cruise
Line®.
We truly regret your disappointment with the recent change in the toll
structure to transit the Panama Canal. Government Tax and Fee
adjustments like this are common within the cruise industry and occur
when there is a change in the per person tax amount.
As a matter of practice,
Disney Cruise Line follows the same protocol as
the rest of the cruise industry by charging guests for Government Taxes
and Fees. The $100 fee charged by the Panama Canal Authority is a brand
new per person fee approved by the Panama government on April 25, 2007.
Disney Cruise Line consistently charges guests for these types of taxes
and fees.
While we understand that this increase was unexpected, the previous
tonnage charge to transit the Panama Canal was never an itemized per
person charge, and the voyage fare for your vacation remains the same.
That said, we will be enhancing these two voyages to make them even more
special for our guests considering this recent increase and hope that
you will be onboard for all the fun and festivities.
We look forward to welcoming you aboard the Disney Magic for this
extremely popular itinerary next year.
Sincerely,
Joseph
Executive Correspondent
Disney Cruise Line