8/17/08 Captain Jack's Repossession Repo Cruise to PC thru TPC #5

[Andrew DEREK UK]

I just went to the DCL contact us page and sent the following:



Perhaps if they get enough requests, they will move on this.

If I remember correctly, it wasn't available for westbound until the week or so before their 90 day window....

Thank you for asking this, look forward to reply.

 

[eeyorelvr10]

hi everyone

Not MIA just at CA and GC sinceFriday. DD birthday was a smash and much better than a quinceneria. Was having breakfast at La Brea Bakery 1/2 hr ago on the patio and guess who comes racing (and I do mean flying) by but our own captcrash. I took off like a bat out of heck and caught up to him only to find out it was his birthday. Only 1 day after dd's. Managed tosneak in 1 picture before he had to fly and will post it later.

I did scare Tom when I came running up to him of not unlike the scare I put into Andrew ontop the Leaning Tower last Aug. Come to think of it maybe that is my forte scaring the heevy jeebies out of people.

Anyway more later posting from my iPhone so this post took a while will be on later to post picture of tom and his girl. And me too BTW, I did brush my hair but its a bit windy and cool now.


By for now

 

[dahuffy]

Thought I would check mine and it came right up. Good luck, hope you get into your ressie soon............maybe they are upgrading you

Yeah, right!

 

[radioclash2]

Happy Birthday Crash !!

 

[m&m's mom]

Hi. I see that you and a few others on here (Joel & Deanna) are from Ohio. I am an Ohio native myself, born in Cleveland. Both of my parents grew up in Euclid, and I actually have an aunt and uncle living in Mentor. I also have aunts in Madison and Dublin (near Columbus). I lived in the Cleveland area until I was in the 7th grade...that's when we moved to New Mexico. Talk about a change of scenery!

Kim

I am from NM. I am from Roswell. Where did you live?

Happy Birthday Crash !!

Too good to not !
HAPPY BIRTHDAY CRASH!!!!

 

[Andrew DEREK UK]

Happy Birthday Crash !!

HAPPY BIRTHDAY​

 

[msaseifert]

I would go here and print this:



Pretty clear this is thier policy and you have a contract....

Now their Contract of Carriage says:



But this was effective March 8, 2008, you should get a copy of the prior one (somewhere on the internet).

It also provides:



I would complain to Delta, your state's consumer fraud department, the BBB and everyone who will listen. Also, do some internet research and send a complaint to the President or Chairman of Delta.

Thanks Tom. DH has already seen those items and he did print them out. Basically he has asked Delta to respond to us within 10 days or he will contact to anybody and everyone who will listen.

 

[Disney Sweetie]

Not MIA just at CA and GC sinceFriday. DD birthday was a smash and much better than a quinceneria.

Hey Laura.....was wondering if you survived the party. Glad to hear that DD had a wonderful time. Gotta start planning next years big party now! Prom went really good. Will send pictures in a couple days.

Pam

 

[msaseifert]

Hi. I see that you and a few others on here (Joel & Deanna) are from Ohio. I am an Ohio native myself, born in Cleveland. Both of my parents grew up in Euclid, and I actually have an aunt and uncle living in Mentor. I also have aunts in Madison and Dublin (near Columbus). I lived in the Cleveland area until I was in the 7th grade...that's when we moved to New Mexico. Talk about a change of scenery!

Kim

Count me in as a fellow Ohio native. Grew up in West Salem Ohio. Worked at Rubbermaid Inc in Wooster Ohio for years. Met DH and moved away about13 years ago. Its nice to visit but i really don't miss the snow in the winter. We do visit occasionally to see my parents and sister and brother.

 

[msaseifert]

I tried to print the page and the parts about carry-on and checked baggage came out blank! Guess they don't want me to have a print copy of the policy!

DH had to do alt/print screen on your keboard which puts in your clipboard then you can copy over to Powerpoint - there was multiple pages like that on the website. Good Luck

 

[msaseifert]

Here is what DH wrote to Delta regarding our ressie:

Dear Sir / Ma’am,
I am writing you in regards to future travel, reference confirmation number -------. I was recently told by a friend that they heard Delta was now limiting passengers to 1 checked bag and charging an additional $25 per checked bag.
After consulting with your Customer Service Representative and Supervisor (Jade) on 4/6/08 at approximately 11am, they confirmed that on all travel after May 1, 2008 that this in fact is the case, passengers are limited to one checked bag and an additional fee of $25 will be charged for a second checked bag.
As this condition will increase my families cost of travel by $200 (effectively an increase in cost of 18%), I am very dissatisfied with both the situation as well as how Delta has chosen to treat and communicate to its customers in regards to this.
I therefore respectfully ask Delta either issue credit or travel vouchers we can use towards this additional cost. I will give you my reasoning for this below. Additionally I ask for a response within 10 business days so that I may include any response in additional communication with government and business agencies should I choose to pursue such.
First let me state that both your CSR and Supervisor (Jade) were professional and courteous on the phone and I appreciate their assistance. However I also believe both gave me inaccurate information which I will detail below.
In regards to this reservation, we originally purchased the tickets on October 6, 2007 for a family vacation. My family will begin travel on August 13, 2008 and complete travel on September 1, 2008. So the first fact is that Delta has had money towards this trip, and using that money to offset costs or invest to make additional money, for over 6 months at this point and time.
I understand the airlines are crunched due to fuel costs and economic conditions. My question here is; who is not crunched at this time? I understand that Delta’s terms and condition basically state Delta can change the terms and conditions at any time for any reason they perceive. In regards to this comes the question, while legal, is this ethical under all circumstances? You have a customer who gave you their money early and now you penalize them for this fact. Why do I call it being penalized? I inquired of your CSR about canceling my travel due to this change and receiving a full refund. I was told, “No… it is a non-refundable ticket.” So I cannot get out of the contract. However you are in fact setting the following precedent. Don’t book early, because the earlier you book, the more likely things are to change not in your favor and cost you additional. Hence, I call it penalized for booking early with you.
I was told by your supervisor two key points I dispute and state are inaccurate or at least misleading at this time: First, when I asked when would Delta officially notify paid passengers with travels dates after May 1, about the change and additional charge (as I was concerned you could show up for travel and find out at that time)? She stated that it was clearly published on the web site. I did not recall seeing it on the web site so after the call, between 11:15am and 12pm on 4/6/08 I went through the web site and printed (Home Page, Itineraries and Check- In, Check-In Requirements, my actual itinerary page, Legal Notices, Newsroom going through titles all the way back to January 4, 2008) all pages and could find no reference to this additional baggage fee. However, under the baggage allowance page I found and I quote, “You can check two bags per passenger free of charge…” Does this mean Delta continues to sell tickets for travel after May 1, 2008 while in fact misleading the customer based on this page?
It appears Delta has no intent to proactively notify affected passengers. I am wondering what your policy is after May 1, if passengers show up with 2 bags to check but they do not have the money to pay the additional charge? Can’t this effectively “strand” passengers?
Second, I was told by your supervisor that no one on the phone has the authority to give a credit or issue any vouchers towards this. I personally know someone who called on this exact same issue within the last week and was in fact told by a Delta representative that vouchers would be issued that could be used towards the additional charges (as they expected to be charged an additional $300 for his families travel in the same time frame to the same destination). While he has yet to actually receive these, it appears someone is incorrect and based on the preceding paragraph I am inclined to think it was the Delta supervisor.
To close, I do understand that Delta is facing crunch time, however you have had my money to use and locked me into a contract to which I cannot withdrawal. I would like to still travel on Delta for the agreed to price. I only ask that Delta, based on the fact that I was book prior to 11/1/07, waive the second bag fee for my family or issue vouchers we can use towards these fees. I also ask for a response within 10 business days.
Being fully authentic and transparent to Delta, if I do not receive a response within 10 business days or the response I receive does not resolve the issues above to what I believe is a satisfactory level, I intend to notify the following persons / organizations of the situation and ask assistance in resolving or at least preventing this situation from occurring again in the future to other consumers: Federal Aviation Administration, Securities and Exchange Commission, Better Business Bureaus in all cities where Delta Operates, American Society of Travel Agents, Federal Trade Commission, Congressman Bob Goodlatte, Senator Jim Webb, Senator John Warner, House Transportation Committee, Congressman Jerry Costello, Congressman Mike Thompson, Congressman Steve Israel, Senate Committee on Consumer Protection, Senator Mark Pryor, Senator John Sununu, Senator Charles Fuschillo, US Attorney Generals Office, the Virginia State Attorney Generals Office, NBC News 12 On Your Side, WRIC Channel 8, WTVR Channel 6, and The Walt Disney Company.
Thank you in advance for your prompt attention in this matter.

 

[dahuffy]

 

[bellelinus]

Happy birthday, CaptainCrash!!!!

​

 

[tom31b]

I just went to the DCL contact us page and sent the following:



Perhaps if they get enough requests, they will move on this.

If I remember correctly, it wasn't available for westbound until the week or so before their 90 day window....

Reply

Dear Thomas,

Thank you for choosing a Disney Cruise Line Vacation!

Dining attire varies by venue or theme night on your cruise. In general,
most meals are "Cruise Casual" -- no shorts, swimwear or tank tops;
jeans, khakis and capris are permitted. Most cruises also have special
theme nights.

Dress for dinner at Palo on all cruises:
Men: dress shirt or jacket
Women: dress or pantsuit

The dining attire for the cruise in general is yet to be determined.

Please feel free to check back with us later to see if it has been
determined.

I hope this information is helpful.

Have a Magical Day!

JD
Reservations Department
Disney Cruise Vacations

 

[tom31b]

Happy Birthday Crash !!

ing Happy Birthday wishes

 

[Diznyfan68]

Here is what DH wrote to Delta regarding our ressie:

Dear Sir / Ma’am,
I am writing you in regards to future travel, reference confirmation number -------. I was recently told by a friend that they heard Delta was now limiting passengers to 1 checked bag and charging an additional $25 per checked bag.
After consulting with your Customer Service Representative and Supervisor (Jade) on 4/6/08 at approximately 11am, they confirmed that on all travel after May 1, 2008 that this in fact is the case, passengers are limited to one checked bag and an additional fee of $25 will be charged for a second checked bag.
As this condition will increase my families cost of travel by $200 (effectively an increase in cost of 18%), I am very dissatisfied with both the situation as well as how Delta has chosen to treat and communicate to its customers in regards to this.
I therefore respectfully ask Delta either issue credit or travel vouchers we can use towards this additional cost. I will give you my reasoning for this below. Additionally I ask for a response within 10 business days so that I may include any response in additional communication with government and business agencies should I choose to pursue such.
First let me state that both your CSR and Supervisor (Jade) were professional and courteous on the phone and I appreciate their assistance. However I also believe both gave me inaccurate information which I will detail below.
In regards to this reservation, we originally purchased the tickets on October 6, 2007 for a family vacation. My family will begin travel on August 13, 2008 and complete travel on September 1, 2008. So the first fact is that Delta has had money towards this trip, and using that money to offset costs or invest to make additional money, for over 6 months at this point and time.
I understand the airlines are crunched due to fuel costs and economic conditions. My question here is; who is not crunched at this time? I understand that Delta’s terms and condition basically state Delta can change the terms and conditions at any time for any reason they perceive. In regards to this comes the question, while legal, is this ethical under all circumstances? You have a customer who gave you their money early and now you penalize them for this fact. Why do I call it being penalized? I inquired of your CSR about canceling my travel due to this change and receiving a full refund. I was told, “No… it is a non-refundable ticket.” So I cannot get out of the contract. However you are in fact setting the following precedent. Don’t book early, because the earlier you book, the more likely things are to change not in your favor and cost you additional. Hence, I call it penalized for booking early with you.
I was told by your supervisor two key points I dispute and state are inaccurate or at least misleading at this time: First, when I asked when would Delta officially notify paid passengers with travels dates after May 1, about the change and additional charge (as I was concerned you could show up for travel and find out at that time)? She stated that it was clearly published on the web site. I did not recall seeing it on the web site so after the call, between 11:15am and 12pm on 4/6/08 I went through the web site and printed (Home Page, Itineraries and Check- In, Check-In Requirements, my actual itinerary page, Legal Notices, Newsroom going through titles all the way back to January 4, 2008) all pages and could find no reference to this additional baggage fee. However, under the baggage allowance page I found and I quote, “You can check two bags per passenger free of charge…” Does this mean Delta continues to sell tickets for travel after May 1, 2008 while in fact misleading the customer based on this page?
It appears Delta has no intent to proactively notify affected passengers. I am wondering what your policy is after May 1, if passengers show up with 2 bags to check but they do not have the money to pay the additional charge? Can’t this effectively “strand” passengers?
Second, I was told by your supervisor that no one on the phone has the authority to give a credit or issue any vouchers towards this. I personally know someone who called on this exact same issue within the last week and was in fact told by a Delta representative that vouchers would be issued that could be used towards the additional charges (as they expected to be charged an additional $300 for his families travel in the same time frame to the same destination). While he has yet to actually receive these, it appears someone is incorrect and based on the preceding paragraph I am inclined to think it was the Delta supervisor.
To close, I do understand that Delta is facing crunch time, however you have had my money to use and locked me into a contract to which I cannot withdrawal. I would like to still travel on Delta for the agreed to price. I only ask that Delta, based on the fact that I was book prior to 11/1/07, waive the second bag fee for my family or issue vouchers we can use towards these fees. I also ask for a response within 10 business days.
Being fully authentic and transparent to Delta, if I do not receive a response within 10 business days or the response I receive does not resolve the issues above to what I believe is a satisfactory level, I intend to notify the following persons / organizations of the situation and ask assistance in resolving or at least preventing this situation from occurring again in the future to other consumers: Federal Aviation Administration, Securities and Exchange Commission, Better Business Bureaus in all cities where Delta Operates, American Society of Travel Agents, Federal Trade Commission, Congressman Bob Goodlatte, Senator Jim Webb, Senator John Warner, House Transportation Committee, Congressman Jerry Costello, Congressman Mike Thompson, Congressman Steve Israel, Senate Committee on Consumer Protection, Senator Mark Pryor, Senator John Sununu, Senator Charles Fuschillo, US Attorney Generals Office, the Virginia State Attorney Generals Office, NBC News 12 On Your Side, WRIC Channel 8, WTVR Channel 6, and The Walt Disney Company.
Thank you in advance for your prompt attention in this matter.

Thanks for posting this - I'll be contacting Delta tomorrow myself and writing to them as well.

 

[tiggrbaby]

DH had to do alt/print screen on your keboard which puts in your clipboard then you can copy over to Powerpoint - there was multiple pages like that on the website. Good Luck

Thanks! Never did that before! Will also use some of the wording in your letter, too! We are two flying out and six flying back on Delta. I booked in Sept. and Oct., so the fares have skyrocketed since then, but I don't think I should have to pay all that extra money just because they have decided to change their policy!

 

[discruiser]

I am from NM. I am from Roswell. Where did you live?

We moved to Rio Rancho, which is just north of Albuquerque. My mom still lives there. It has really grown since we moved out there 26 years ago.

DH moved around a lot as a kid (dad was in the military), but they eventually settled in Alamogordo. I think his dad wound up working for White Sands.

We met in college in Las Cruces (NMSU). (DH got his bachelor's degree from NM Tech in Socorro.) I really miss NM...the mountains, the mexican food , the low humidity, the absence of potential hurricanes!

We've taken the kids back to visit my mom a couple times. There are some neat things to do back there. Can you believe in the 10 years I lived there I never made it to Carlsbad Caverns? That is on my list of places to take the kids one day.

Kim

 

[cruisin'Mike]

Reply

Well that was useful!



I'm not putting a whole lot of faith in the people at DCL these days...

 

[tom31b]

I particularly like how adept DCL is at restating your question in their answer without providing an answer.

Well that was useful!



I'm not putting a whole lot of faith in the people at DCL these days...