I alluded to this in chat last night...feel free to skip this post...
RANT WARNING
Well, so far DH and I (maybe) are going on TOAL. The kids, notsomuch. I now know why Passports are being processed so fast. NO ONE IS PAYING ANY FREEKING ATTENTION.
Here is our story:
Some of you may remember that I was all excited last spring when it looked like we would need Passports to leave Alaska (we had to drive through Canada), and the CG was going to have to get them for us. Well, the kids and I got our no-cost-to-us passports – mine came in hours before we left – BUT there was an endorsement on page 27 that made them only valid when traveling with a military member on orders. OK, so much for free passports, now we have to do the whole process again.
So here we go again. I went to the web site, answered the questions and the web site spit out a no-fee-passport renewal form. Sweet. Although I wasn’t holding my breath on the free part. We went to an office that was open on Saturday and the guy looked at me like I had 9 heads. He said I must have checked the wrong box somewhere. I checked everything about 9 times, but OK. Of course no one in the government is answering the phone on Saturday, so we would have to come back during the week. “Anytime between 12 & 4.” Oh so convenient for working families. We insisted on signing all the forms (literally every version of the passport application!) in front of him while we were all there, so DH could take a day of leave and go back to the post office by himself. The post office guy was actually quite nice and wanted to help us.
So, DH goes back, they get someone on the phone who tell him that we used the wrong application. Uhhh, it’s the application that your web site filled in for us based on the information we supplied…but OK. We started all over again, filled out more forms, wrote a check, and sent everything in.
DH had an expired regular tourist passport, so his was no problem and showed up in a week. 2 weeks later (yesterday) here is what arrives in the mail:
A new passport for me – only the Endorsement section says: See Page 27. On my old passport, page 27 said something like “only valid when traveling with active duty military member on orders.” Well, page 27 of my new passport is blank. So I can’t wait for the hassle that is going to cause!
For the kids, we got their old passports back with a letter stating that they are too far away from the expiration date (2012) to renew them. Ummm, we aren’t renewing these passports, that’s why we had to fill out (and pay for) an application for a new passport. The best part…no birth certificates! They not only cashed our check, but kept the kids birth certificates! DH called “customer no service” as Clark Howard would say and got the run around. We have to apply again…using the same forms we just used…and we have to pay again…and apply for a refund that we may or may not get from the first time…and of course the $25/per fee we paid at the post office is not refundable since they did their part…AAAAARRRRGGGGHHHHH!
So basically we have to do the exact same thing we just did and hope for a different result...and pay for it!
We are going to get back on the phone before we do any of this, but regardless, this whole thing is ridiculous.[/SIZE]
OK rant over, thanks for listening, carry on.