Taran430
Earning My Ears
- Joined
- Apr 26, 2015
- Messages
- 57
I need some advice on how to handle everyone's MDE accounts. In my rush to book FD in the middle of the night, I booked my brother's family under my login and my sister's family under my dad's. I didn't have either of their logins and was trying to book two rooms at the same time on two different devices to ensure that I got all four rooms. Currently, my MDE says that I am managing my brother's family profile. I'm assuming that my dad's says the same for my sister's as she said that she couldn't access hers from her MDE.
I guess my question is what do I do now? This is our first experience with MDE/FP+ so I have no idea how to link or give family members access. I was going to call once everything settles down but I'm not even sure what I would request. I will probably be the one making all of the FP+ reservations so should I just continue to manage my brother's family? Is there a way to make him the "manager"? Should I try to be the "manger" for everyone? Is that even possible with us split on two different accounts? Sorry for all the questions, but this is all new to me and I'm not sure what the best way to proceed would be.
I wish I had good news, but sadly I have spent over three hours talking to different people to fix a very similar problem. I had registered an account using my daughter's email address, but my name because I made reservations during FD because I could not modify the ones on my account. Today the first IT person said they were going to transfer the stuff over to mine and then I could cancel the first. Instead, it merged them all and I could not cancel any...a cast member, reservation specialist, guest services and a second IT later I now have been able to cancel the first set of reservations, but I have no magic band allotted to me and my daughter has two because they changed my name linked with her email (idk why) and created an account for her (she's 17) and two memory makers on the account and my daughter is now in control of everything and it says she made the dining reservations even though her name is not on the credit card used. Worse case scenario everything gets canceled and I have to start all over....I'm hoping for anything a bit better than that.

