JessicaKnits
DIS Veteran
- Joined
- Jun 21, 2010
- Messages
- 1,074
With so little time left before we leave, I thought I was doing pretty good as far as getting everything done and organized. So I decided a few weeks ago that I would order a $500 Disney gift card for our trip, to use for tipping, souvenirs, adult beverages, our tea, etc. It was alledgedly sent to us last week, but so far we haven't gotten it. I emailed on Monday, because there was no tracking order included with the order online or the email confirming it was on its way. I found it odd that anyone (especially Disney!) would send something so valuable with no way of tracking it if it became lost. I simply just wanted to know what the tracking number was, so I could incessantly stalk the package.
Well, they emailed me back that there was in fact a tracking number (didn't share with me what it was) but that they would update my account within 48 hours so that I could track the order.
48 hours come and gone and no tracking number. So I called this time, perhaps they could look it up for me. Then I found out that Disney gift cards are not actually produced by Disney, but a third party company, and they didn't have a way of tracking what that company had sent.
So, I got really upset. And to make matters worse, the CM on the phone was completely unconcerned that a $500 gift card has gone missing. She just said "Oh, well it can take 15 business days once it has shipped to arrive." Um...not unless the post office has resorted delivering things by pack mule. Has anyone heard of such a thing? 3 weeks for an envelope to arrive?!
Anyhow, this was an unacceptable solution to me, so after two calls to a supervisor, they finally agreed to reissue a replacement card to me and have it overnight delivered.
So apparently, this is going to be our wrench. And to add insult to injury, I had my very first anxiety dream about vacation. In the dream, we managed to fly to Disney without luggage, and also were impressively late for our first character breakfast!
Well, they emailed me back that there was in fact a tracking number (didn't share with me what it was) but that they would update my account within 48 hours so that I could track the order.
48 hours come and gone and no tracking number. So I called this time, perhaps they could look it up for me. Then I found out that Disney gift cards are not actually produced by Disney, but a third party company, and they didn't have a way of tracking what that company had sent.
So, I got really upset. And to make matters worse, the CM on the phone was completely unconcerned that a $500 gift card has gone missing. She just said "Oh, well it can take 15 business days once it has shipped to arrive." Um...not unless the post office has resorted delivering things by pack mule. Has anyone heard of such a thing? 3 weeks for an envelope to arrive?!

Anyhow, this was an unacceptable solution to me, so after two calls to a supervisor, they finally agreed to reissue a replacement card to me and have it overnight delivered.
So apparently, this is going to be our wrench. And to add insult to injury, I had my very first anxiety dream about vacation. In the dream, we managed to fly to Disney without luggage, and also were impressively late for our first character breakfast!