2 air tran questions???

gwcollins71

DIS Veteran
Joined
Apr 21, 2004
Messages
532
1. Has anyone flown air tran before? How are they?

2. Can I do resort check in for DME with them?

Thanks so much. I'm scared to book a new airline.
 
I have flown Airtran several times and found they change your flight times several times. This is from Indianapolis.

DME is available with Airtran.
 
Do you mean cancel or change the times a little. As long as the changes are morning to morning or evening to evening that is ok. Cancelling flights is entirely another story or making it a layover would stink. I have 2 little ones.
 
I have flown AirTran several times and it normally is a few minutes change. I have had flights cancelled, but they have put me on another flight which was maybe 3 to 4 hours different or less. I have always gotten another non-stop flight.

This hasn't been a big deal for us and AirTran may have a more stable schedule from your airport. The planes have been clean and the staff very nice. I like the airline.
 

We just flew Airtran from Indy to Orlando last month. They never changed our flight time. Last year they moved DS's flight back a couple of hours. If they do change your times, you can call and they will usually move you to another flight or refund your money.
 
The review on line are horrendous. We are flying out of Midway in Chicago. I am hoping that it would be ok b/c its a fairly large airport. How do you find out if your flight is changed/cancelled/delayed?

You two are making me hopeful that it might work. I just don't handle "surprises" well, whether they be good or bad. This unsettles me, but I'm cheap and they are so much cheaper than SW right now. I'm scared to wait any longer to book for fear that we'll be paying 300/person.
 
Fly almost exclusively AirTran now from Philly. Yes they do have a reputation for changing flight schedules but the changes here in Philly are usually only a few minutes difference from the original schedule. They do have the newest fleet (Boeing 737's/717's) of any airline in the nation. They do charge $6 for advance seat assignments and charge $15 for the first checked bag.
 
/
I found even with the fees the price was right. So, I'm just worried about things going wrong and then encountering lousy customer service if they do go wrong.
 
I only fly Airtran to MCO from BWI, and they have never changed my flights, with the exception of our return flight this year; it slid about 30 minutes, but we landed earlier than expected anyway.

I love them; friendly, great service, even with the fees, it is worth it for me because of being able to use the DME services.

And if you book it through a site like kayak.com, they don't charge you the seat fee - so sometimes you still come out ahead of most other airlines.
 
We are also considering AirTran now. I have heard that they are bad about switching flights around, and they are not little switches. That makes me nervous. They only seem to run one non-stop per day between DFW - MCO, so changing the time drastically will make me angry. And if they put me on some other flight that the travel time is 6 hours or some ridiculous thing I will be IRATE.

We could book AirTran right now for under $700 r/t for the 3 of us, but I am not sure I trust them.

It is good to know we can book through Kayak and save the fee for choosing a seat!! :thumbsup2
 
AirTran is my carrier of choice - when I can get a non-stop from Bloomington, IL for a good price. That's in spite of them cancelling my non-stop flights from Bloomington to Orlando on several occasions. For my trip this month, they dropped my non-stop flights both ways right after I bought the ticket in June. After several weeks of debating what to do, I changed to different connecting flights than the ones they had for me. Within a few days, they put the non-stop flights back on the schedule, so I called again to get back on those flights.

I used 4 flight credits to upgrade to business class on the flight to Orlando. You don't get a meal...just more snacks and alcoholic beverages. When I returned home yesterday, I used 4 more flight credits to get an upgrade voucher for a future trip - before one of my credits expired.
 
We are also considering AirTran now. I have heard that they are bad about switching flights around, and they are not little switches. That makes me nervous.

Our last three Disney trips we used AT out of PHL, and yes, they changed our times on two of those but I think AT gets a bum rap on this issue. Before discovering AT we would often book flights 330 days in advance and it was rare for us NOT to get changed at least once by USAir and Delta. I know enough now to check my itinerary at least weekly and this last Oct I caught the change before they e-mailed me about it, I called them and got put on a direct flight that worked out better for us, and at no charge. I passed up this flight originally because it was more $$ than the one we got bumped from, but they put us on it even though it was still going for more. We're hooked on AT, at least until something better comes along. BTW, our RT direct flight from PHL to MCO cost us $302.00 total, for the two of us.

Bill From PA
 
I am struggling as well. Southwest is about the same but I don't like the times that I need. Airtain is has the times that I like. My biggest concern is that my dad and step mom (along with brother, sister, and her boyfriend) are meeting us at Disney and they have never flown. So I want to get in right before them and meet them at the gate and I don't want to have to worry about their flight changing or cancelling. I would love for them to leave out of Bloomington as they hate to drive to Chicago. Right now the non stop flight out of bloomington is only $85 each way wich is cheaper then Chigago. I am coming from Ohio and our flight would get in about 30 min before theirs. What to do?:confused: If I had a car big enough for all of us I would just drive but my car only holds 7 and there is 9 of us going. ;)
 
Just got back this week Saturday night from Orlando, another Indianapolis flyer and honestly, I will NEVER fly Airtran again regardless of the deal they provide. Just to give you an example.

Departing flight - Ok, no biggie, we didn't pay the $6 fee, so when we booked online my wife and I were split up. When we got to the airport the gate attendant told my wife that both seats next to me were available and moved her. When we got on board, several of the seats were badly stained and the cloth coverings on several were coming off, exposing the cushion beneath. Really, REALLY nasty. So we sit down on what feels like a piece of plywood. I am an average sized guy and was in the middle seat. The guy next to me was average. The seat was so cramped I had to hold my shoulders in the entire flight. About 2 inches of clearance between my knees and the seat in front, I couldn't even reach my carry on bag because I didn't have enough room. Couldn't move seats, by now the flight was booked solid. Flight was delayed in air 1 hour (understandable, probably due to weather), but the crew never told us why. Very unfriendly staff.

Return flight - Again, wife and I split up upon booking. Agent gladly re-unites us. Apparently, that is a little tactic Airtran uses to get you to pay the additional 6 dollars per seat. This time the plane is much cleaner and the crew friendlier. Still no room for a normal sized person (I'm 6'1") and still very cramped. No problems with the flight. However, upon getting our luggage I realized the other half of "flying cheap". After $60 paid for 2 round trip tickets for my bags, we retrieve them. On one the handle was nearly ripped off. A wheel broken off one and several other pieces of the luggage destroyed. Both bags were "soft" material and one was brand new, the other had flown incident free for over 10 years. However, the "brand new" bag was a replacement from one previously destroyed by Airtran (at the time I chalked it up to random occurrence), but it is now sans one wheel, has broken components and disgusting, oily stains on it. The other bag had a huge gash right through the cloth material into the interior of the bag. Seriously, it looked as if they TRIED to destroy them. Service assistants were useless and cited the whole "cannot be responsible for damaged luggage" story.

You pay for what you get and I'm so disgusted with Airtran that I will drive before I every fly with them again. Oh, and yes, they moved our flights frequently, often by a couple of hours and sometimes by as little as one minute.
 
gwcollins71 said:
I found even with the fees the price was right. So, I'm just worried about things going wrong and then encountering lousy customer service if they do go wrong.
Most airlines change flight times, even cancel flights on occasion (but not on a whim; lots of conditions come into play). The further in advance the tickets are available, the more likely there will be some changes. As for customer service, well, I don't have any idea how AirTran's is. If you're relying solely on reviews online, remember, very few people will take the time to publicly compliment a company - but most will do their best to tell everyone about even the slightest negative. Doesn't apply just to airlines, either.

Missytara said:
And if you book it through a site like kayak.com, they don't charge you the seat fee
To the best of my knowledge, this little perk is available only to passengers who link through kayak.com to the AirTran website (i.e. not when booking or clicking through from any other, similar site).

NancyIL said:
I used 4 flight credits to upgrade to business class on the flight to Orlando. You don't get a meal...just more snacks and alcoholic beverages.
And bigger seats with a longer pitch ;)

jackskellingtonsgirl said:
We are also considering AirTran now. I have heard that they are bad about switching flights around, and they are not little switches. That makes me nervous. They only seem to run one non-stop per day between DFW - MCO, so changing the time drastically will make me angry.
Then, respectfully, you might want to reconsider and choose another airline. AirTran's one flight per day allows very little flexibility.

Deffenm said:
I am coming from Ohio and our flight would get in about 30 min before theirs. What to do?
Well, first you need to remember that just because your flight is scheduled to land thirty minutes before theirs doesn't mean that will actually be what happens. Flights get delayed; as you know from this thread, flights get cancelled or rescheduled... If you're not all flying AirTran, you might not be able to meet them at the gate anyway, if it's in the other terminal. But if you don't mind my asking, even though they've never flown before, is there something in particular that makes you think they wouldn't be able to navigate their way around an airport? Or are you concerned that they'll be upset from the flight? I'm very confused.
 
Stumpy said:
I am an average sized guy and was in the middle seat. The guy next to me was average. The seat was so cramped I had to hold my shoulders in the entire flight. About 2 inches of clearance between my knees and the seat in front, I couldn't even reach my carry on bag because I didn't have enough room.
Respectfully, information like seat width and pitch are available on seatguru.com (and I think there are other, similar sites but offhand don't know them). But since the staff was able to seat you with your wife, couldn't you have leaned toward her instead of sitting all scrunched up? As for general discomfort, well, your plywood seat on AirTran sounds similar to my last Delta flight, although the seats didn't seem dirty - so uncomfortable seats aren't restricted to low-cost airlines.

Flight was delayed in air 1 hour (understandable, probably due to weather), but the crew never told us why. Very unfriendly staff.
Could also have been ground traffic. Respectfully, though, what point would there have been in telling the passengers why there was a delay? Was it going to change the amount of extra time spent in the air? Any delay for any reason counts against the airlines' on-time statistics - they really don't LIKE to arrive late.

Return flight - Again, wife and I split up upon booking. Agent gladly re-unites us. Apparently, that is a little tactic Airtran uses to get you to pay the additional 6 dollars per seat.
Sigh... no. AirTran is a low-cost airline that charges extra for MANY things formerly taken for granted. You want a low-cost airline, great - but it's the passenger's responsibility to know what is and is not included in the fare. AirTran charges $6 per passenger in each direction to select seats prior to 24 hours before departure. At that time, however, when passengers are able to check in online, thos who opted NOT to pay in advance can select seats from what remains available. I'm relatively certain their website (and their live agents, when booked on the phone) don't hide this information in any way. Just for the record, United - a legacy carrier - also charges extra for many of its seats when chosen in advance (or even aboard the plane, I think?). JetBlue has some seats with extra legroom for which they charge $20-$40 per direction. It's not unreasonable to expect the passenger to know what they're buying, what it does and doesn't include, and not blame the airline for their own lack of advance planning - especially on a return flight, since by then the passenger knows the airline's rules and conditions.

However, the "brand new" bag was a replacement from one previously destroyed by Airtran (at the time I chalked it up to random occurrence), but it is now sans one wheel, has broken components and disgusting, oily stains on it. The other bag had a huge gash right through the cloth material into the interior of the bag. Seriously, it looked as if they TRIED to destroy them. Service assistants were useless and cited the whole "cannot be responsible for damaged luggage" story.
It sounds like one, if not both, pieces fell off the luggage cart at some point and were run over by it. I don't know for sure who handles the luggage at this point - whether it's the individual airlines or the airports themselves. But if you attempted to make a claim while still AT the airport, AirTran's "cannot be responsible for damaged luggage" is baloney.

Oh, and yes, they moved our flights frequently, often by a couple of hours and sometimes by as little as one minute.
You're (every "you", not just the quoted poster) aware that these changes are not necessarily the airline's decision, right? Yes, many times it's due to their own scheduling or even routing changes - but the airport also controls how many flights can arrive/depart every hour, and the airlines need to schedule their flights to comply.
 
For the past ten or so years I have flown Midwest Airlines, out of Milwaukee, even though I am 10 minutes from O'Hare. MUCH prefer the Milwaukee experience, the airport and MW. However, Midwest is now just a shadow of its former self and my most recent trip to FL and back I tried AirTran.

It was a great experience. I did upgrade to business class for both going and return, and that seating was every bit of what Midwest used to be. And on my return, I was scheduled for a 5:30 PM flight but with impending snow storm back in Milwaukee, I went to MCO for a 9:30 AM standby. All went well there too, no problems.

So, with two flights under my belt, so far, I like AirTran. :thumbsup2
 
I like Airtran fine, and yes you can use RAC with them. You do have to watch out for flight changes. Some of them are just minor time adjustments but a few times they took me off a direct flight and put me on a connecting one. If that happens and the new flight doesn't work for you, you just have to call them and have them either cancel the flight with no penalty, or switch you to a more convenient flight.
 
I have a hard time believing that an average sized guy had such an uncomfortable experience!

My DH is 6'6 and well over 300#. He is just fine in the seats. I do get him an aisle seat, though, so he's not so boxed in (for when he has to get to the bathroom, etc).

We love Airtran. Using them for the 4th or so time in Feb. Cheap, nice planes, great customer service, love the flight crews. Can't wait!
 
I am still waffling.

I am a BIG luggage girl. We check between 4-6 pieces when we go to WDW, and I am kind of high strung about my luggage.

I am REALLY high strung about non-stop flights. I don't mind landing and staying on the plane so much because that's what we have to do on SW, but I will NOT switch planes.

Airtran only runs ONE non-stop flight per day out of DFW, so if they decide to cancel it our travel time will double or triple. That will irritate me. Coming back we HAVE TO get home on time so DH can work on Sunday. He gets up at midnight on Saturdays, so if we end up with a flight change on that end it could be a BIG problem. Right now the ONE morning non-stop out of MCO on Airtran would be fine, although it is SUPER early. ALL of the connecting flights get into Dallas at 5 PM or after - and the travel time on most of them is UGLY! :scared1: That won't work for us.

So I will keep watching and waffling.
 














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