You might want to avoid Krispy Kreme

kdonnel

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The Krispy Kreme nearest to me is open drive thru only. I despise drive thru and tonight's experience just reaffirms my dislike of drive thrus.

We ordered 3 dozen. 2 dozen strawberry iced with sprinkles for Valentines day at my wife's school and a dozen for the 4 of us to enjoy tonight.

When we got home this is what we found:

IMG_2754.jpg

A box containing six doughnuts, that at one point appears to have contained 11. The box we were served had been eaten from by the employees.

I am not sure what to do. I know I will charge back the purchase with my credit card company, I have filled out the complaint form on the main Krispy Kreme site, and plan to contact the county health department, not sure if they will care but maybe the location will get a visit and training.
 
With that many gone the weight and feel of the box had to have been different. It would have prompted me to look inside the box as soon as it was handed to me. I suppose it may have been missed if there were the top box. Generally when it comes to donuts I look inside the boxes to make sure I got the correct order, with the varieties places have it's easy to accidentally give the incorrect variety for what you ordered.

I'm not sure I could say it had been actually eaten by employees. I could have seen the employees taking from a prepared box and giving them to other people with other orders to save time or something like that. With the icing the way it is those donuts were sitting in that box for long enough. I don't know that I could say the employees just helped themselves then gave you a box that was missing almost half it's donuts though.
 

Is it a box of "irregular donuts"? Three of them look like they didn't get fully iced and that bottom one is smushed on the side. I wonder if they put "irregulars" in a box when they come off the line (maybe employees are allowed to take those home or eat those?) and they accidentally (I hope) gave you the box of misfits.

Just a theory.
 
No problem here. Krispy Kreme opened here with great fanfare here in the early 2000s. Their business model was simple. Open next to an existing Mom and Pop Doughnut shop. By 2010, all those Krispy Kreme locations went belly up. Folks found the mom and pop doughnuts cheaper and better. One new Krispy Kreme did open just before the pandemic. But going from 8 stores to 1 in a County with a population of 1.5 million kind of indicates they flopped here.
 
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No problem here. Krispy Kreme opened here with great fanfare here in the early 2000s. Their business model was simple. Open next to an existing Mom and Pop Doughnut shop. By 2010, all those Krispy Kreme locations went belly up. Folks found the mom and pop doughnuts cheaper and better. One new Krispy Kreme did open just before the pandemic. But going from 8 stores to 1 in a County with a population of 1.5 million kind of indicates they flopped here.

Haven't really seen any of that around the Bay Area. There were the big locations with drive thrus, although a few of them closed. Mostly they've been in strip malls but usually in freestanding buildings, although occasionally connected. They tend to be the large locations that also supply the smaller ones that don't actually have fryers, but will have an icing machine. I used to see some displays at supermarkets, but I haven't seen one in a while.

However, I prefer a good mom and pop donut shop.
 
With that many gone the weight and feel of the box had to have been different. It would have prompted me to look inside the box as soon as it was handed to me. I suppose it may have been missed if there were the top box. Generally when it comes to donuts I look inside the boxes to make sure I got the correct order, with the varieties places have it's easy to accidentally give the incorrect variety for what you ordered.

I'm not sure I could say it had been actually eaten by employees. I could have seen the employees taking from a prepared box and giving them to other people with other orders to save time or something like that. With the icing the way it is those donuts were sitting in that box for long enough. I don't know that I could say the employees just helped themselves then gave you a box that was missing almost half it's donuts though.
We were handed three dozen and one extra all together in a bag. We thought about eating one of the glazed ones on the way home but that box was the bottom one. I have not bought three dozen doughnuts often enough to tell how many are present by feel.

We watched the employees package the other two dozen. Those are for my wife’s class Monday.

As for the glazed dozen, there were stacks of boxes of glazed. They grabbed one of those boxes and put it in the bag first so it ended up on the bottom of the bag.
 
Is it a box of "irregular donuts"? Three of them look like they didn't get fully iced and that bottom one is smushed on the side. I wonder if they put "irregulars" in a box when they come off the line (maybe employees are allowed to take those home or eat those?) and they accidentally (I hope) gave you the box of misfits.

Just a theory.
Those go straight to the trash. The can is always there at the end of the conveyor belt.
 
To me, I would give them the benefit of the doubt and call them. I would think they would want to make it right with you.

We don’t have a Krispy Kreme close to us anymore 😢. Lansing had one but it’s been gone a few years now. Whenever we go to the Gatlinburg area our first stop is their Krispy Kreme❤️
 
We were handed three dozen and one extra all together in a bag. We thought about eating one of the glazed ones on the way home but that box was the bottom one. I have not bought three dozen doughnuts often enough to tell how many are present by feel.

We watched the employees package the other two dozen. Those are for my wife’s class Monday.

As for the glazed dozen, there were stacks of boxes of glazed. They grabbed one of those boxes and put it in the bag first so it ended up on the bottom of the bag.
If it was in a bag totally could see missing the difference in weight or feel of the near half-empty one or if no one grabbed from the bottom or held all the boxes from the bottom.

Should have just gave way to temptation and hassle to get into that glazed box ;)

No one answers the phone.

I will return the doughnuts tomorrow.
It's not really worth returning the donuts to me at least. If you're planning on contacting the health department it's not like you want any more donuts from that location anyways. I'm not sure what it would accomplish anyways because it's not like it's evidence that what you suspect happened actually happened, they'll need to check their cameras (assuming they have them) to confirm anything. You did take a picture and if you actually felt like going back to that location you can show them that picture, tell them the story, and be done with it I suppose.

Then again this isn't really a situation I would even get my credit card company involved. It's a piddly amount anyhow. Doesn't mean I wouldn't be annoyed as I ordered x amount and got y amount but yeah.
 
When we got home this is what we found:

View attachment 647044

A box containing six doughnuts, that at one point appears to have contained 11. The box we were served had been eaten from by the employees.
I completely understand you being upset that you were not given your full order and the store should do something to make it right. I would be very annoyed and would definitely complain. But… unless you saw the employees standing around eating from an open box of doughnuts, I don’t know how you can say the bolded and why you feel the health department should be notified.

My assumption would be that they were pulling glazed donuts from that box to fill orders ahead of you in line and they gave it to you by accident. My first thought would not be that the employees had eaten them.

Why would the employees eat six doughnuts out of a prepackaged box when they could eat the fresh hot ones straight off the line instead?

I will return the doughnuts tomorrow.
You know that there is absolutely no reason for you to return the doughnuts. You can go to speak with the manager and complain about your issue, but what would be the purpose of handing them a box of doughnuts that you have touched and has been in your car and home? It’s not “proof” of the incident since you could have eaten the six missing doughnuts yourself.
 
Donut chains aren't popular around here. Most people got to local donut shops run by Asian immigrants. People expect donut shops to offer sausage rolls and the chains don't offer them. They also offer fun donuts decorated like pandas, rainbows, etc. Krispy Kreme tastes gross unless they're hot and fresh.
 
You know that there is absolutely no reason for you to return the doughnuts. You can go to speak with the manager and complain about your issue, but what would be the purpose of handing them a box of doughnuts that you have touched and has been in your car and home? It’s not “proof” of the incident since you could have eaten the six missing doughnuts yourself.

Obviously most managers don't expect that customers would be lying about missing items. I've has cases where an item was forgotten on the counter and wasn't bagged, and I returned and was told it was OK to just get another one. The might make it right.

However, I wouldn't be so sure that it might not have been a mistake. But at least alerting the management about it might let them know that there might be a pattern of employees perhaps taking from customers' orders.. I'm not even sure why any employee would necessarily take something from a customer's order when they have all sorts of opportunities to grab their own. Locations have free ones available to their employees.

ou'll make some dough and have some fun! In fact, it might be the best job you ever tasted! Plus we always have FREE doughnuts in the break room. When you become a part of our team, you'll be immersed in an environment that is not only refreshing and energetic, but will help guide you to your full potential!​

I have heard some doozies, including from pizza delivery people. There's the "smush" where maybe they're hungry and with a large pizza they take one of the thinner slices and try to hide the missing one by repositioning the other slices. And of course doing so without washing hands.
 
When this type of thing happens to me--items missing from an order, wrong order, etc. I weigh the cost of the loss vs the cost of my time (and dignity) in trying to remedy it. Which usually means I give the situation a prolonged sigh of disappointment, maybe a mild expletive, and then I move on with me life.
 
Too many times our orders have been wrong at the drive thru where we check our orders before driving away. It’s a huge PIA to recoup missing items where we just let it go. Lesson learned.

We rarely go through the drive thru. Refuse to do delivery of any sort. Instead we do takeout where we go inside and pickup in-person. The one drive thru we do use is In & Out Burger because we’ve had no issues there for decades.

As far as donuts go, we avoid chains like the plague and get donuts from a locally owned original donut shop that is cash only.
 

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