HI!
I just joined this board, but wanted to post right away because I love handing out any helpful hints I find and LOVE getting some in return!
As far as Ebay goes I have been selling on Ebay since 1999. My husband and I were going to have a small wedding and wanted a wonderful honeymoon so we sold things that were just collecting dust around our house. We started in Jan and by June we had enough to book a week stay at an all inclusive private island in Fiji (including air & spending money).
My little bit of advise it to put together a binder for record keeping. I keep three types of sheets in it. One for the auctions that end, another for deadbeat bidders (we all get them) and the third for Paypal payment (if you are going to accept paypal).
On the first sheet, the end of auction sheet. I have it laid out in landscape mode. It has columns titled, EOA (end of auction), Item, #, $ (the amount the auction ended at), Ship (for shipping rate), total, OC (out of country), PD (paid) and FB (feedback) -- then about 10 rows per page. At the end of the auction I fill in the first 6 columns for that auction, as they pay, I put a check mark in the PD column and when I leave feedback I put a check in the FB box. This page helps me, in glance, keep track of what is going on. I also make my rows a little bit wide just in case a buyer wins more than one auction.
The second sheet, deadbeat buyers I have in the column titles, Item #, EOA, ID (of the buyer), Email, Warn (for warning), NPBA (non paying bidder alert), Credit, Ban. When a buyer has not paid within 14 days I transfer the information to the first four columns. I then send a warning to the buyer through the Ebay reminder system and put the date I did this in the Warn block. After 4 business days without contact or payment from the buyer I send a non-paying bidder alert via Ebay and put that date in the NPBA column. If the buyer doesn't resond from there after a few more business days I file for credit through ebay and ban them from my future auctions and put those dates in the boxes. If the buyer does ante up and pay I write Paid through the rest of the boxes that I didn't take action in. If you don't keep track of this information carefully you will end of paying for the listing and ending fees for an item that someone didn't pay for!
The last sheet is for Paypal. This just makes it easier for me to gather up my information when I go to ship 2-3 times a week. I have the paper in the traditional paper orientation and have columns named, Date, Name, Item, #, S.M., Ship, FB. For the date, I put the date payment was recieved, Name -- last name of the buyer, Item - short description, S.M. - I offer three types of shipping methods (Priority, Regular with confirmation and regular) I put the initial for the method in that block (P, C or R), Ship - check this when it has been shipped, and FB to make sure I leave feedback or transfer the information of it being paid for on the end of auction sheet.
I know this is detailed (long) but I have learned that if you have a system in the start it will save you tons and tons of headaches. Sorry about the length... if anyone wants shipping, supplies or other advise I will certainly try to help.
Best luck on Ebay.
Jen H.