You HAVE to try this!! EBAY your way to DISNEY Part 2!!!!

[disneychrista]

Originally posted by TIGGERSMOM
I can't imagine trying to charge more postage for an itme that did not arrive. It is sellers responsibility to get the package there timley and safe.

I disagree with this, partial. It is the sellers responsibility to make sure the item is packaged well and sent out timely. Since they can not control the PO & how they handle the package once it is sent, it is impossible for them to be responsible for the delivery of the item. This is what insurance is for. If the buyer chooses to not purchase insurance then they are the ones responsible if the item does not arrive or arrives damaged.

 

[Troyfus]

If the buyer chooses to not purchase insurance then they are the ones responsible if the item does not arrive or arrives damaged.

I always thought that insurance and Delivery Confirmation was for the protection of the seller/mailer. Here is my reasoning:

To file a claim with the PO, you usually have to wait for 30 days or more. Proof has to be shown that the item was mailed, value, etc...
Looks as though it is the mailer who is the one who files the claim, and is the one who would be reimbursed.......

Delivery Confirmation can show proof that an item was mailed out and whether it was delivered or not. Both of these facts help protect the mailer. He/she can show they sent the item and thus reassure the buyer that its on its way. If the buyer claims the item was not delivered, (whether or not the DC shows it was) then it becomes a matter of filing a claim through the Postal Service.

So why should the buyer be left protecting the seller?

Here's a hypothetical question to show what I mean.
Let's say a buyer sends payment via an insured certified letter to pay for an item, and it is lost. Would this mean that the seller is now obligated to send the item because payment was sent and insured? I don't think so. The buyer would have to resubmit payment to the seller or he would refuse to send. The buyer would then have to file a claim through the Postal Service to recover the lost funds.

I contend that it is the seller's obligation to insure the item is received by the buyer once payment is made. If they want to REQUIRE additional postage for insurance, then it should be listed in the item's description up front. Of course higher shipping means lower bids, but that is the seller's choice for their own protection.

 

[disneychrista]

DC is for the sellers protection. Insurance is for the buyers protection.

DC can prove that an item was delivered covering the sellers butt if the buyer complains that the item wasn't delivered.

Isurance will cover if the item is not received or is damaged during shippment. And from what I have read on ebay, it is the BUYERS responsiblity to purchase this for themselves. If they choose not to purchase it then the seller is not responsible to refund or replace.

 

[Troyfus]

I looked into this "buyer's responsibilty" and found the following quotes below from a Book Dealers website. It states that this information comes from the Federal Trade Commission rules. Found it doing a simple Google search. The website where I found the quotes

Legal Issues:
In all cases of loss or damage during delivery or if the item was not as described in the auction, the buyer has a right to either a replacement of the item as it was described in the auction or a refund of the amount paid for the item and shipping, plus a refund of the cost of any return shipping to the seller. Description: Sellers can still be at risk for defending themselves against fraud charges and breaking federal laws against false and misleading advertisement, if the buyer does not receive the item as it was described, even if the seller placed a disclaimer in the auction about:
1. The item was being sold "as is," without a complete and accurate description of the item.
2. If the buyer does not pay for insurance, the seller will not be responsible.
Even if the seller obtained an agreement from the buyer to deliver at the buyer's risk without insurance on the delivery, the seller may find that the risk of damage to the seller's business reputation may not be worth holding the buyer to such an agreement. Also, unless you have proof of mailing or deposit with a delivery service, even with a buyer's agreement to assume the risks of delivery, you could find yourself liable under civil and criminal laws that are designed to protect consumers. Also, a shipping disclaimer in the auction description (requiring the buyer to pay for insurance or the seller will not be responsible for delivery) could be considered coercion and denying the buyer the right to expect delivery from the seller. Be sure to consult with an attorney before using any such disclaimer in your auctions.
Advice: Always buy insurance if you ship with the USPS, or use a delivery service that provides insurance included with the cost of the delivery, and include the cost of insurance in the shipping charges paid by the buyer. You will be much better able to defend yourself against fraud or other criminal charges and civil actions if you have insurance on the delivery. Insurance protects you against loss and damage during delivery, as well as against false claims of the buyer about loss and damage in delivery.

 

[TIGGERSMOM]

When I said "safe" I guess I should have been clearer.

Safe to me means you pack it in a manner that shows reasonable care. i.e. you don't pack glass wear without proper padding.

To me if a seller fails to exercise due care whether I have bought insurance or not is moot. Just because someone declines insurance does not let a seller off the hook if they fail to pack properly.

When you have breakage that is why UPS & USPS want to see package and original packing. Otherwise it looks like an insurance scam.

 

[DMRick]

All paypal makes you prove, was that you sent an item. If you can prove you did, a buyer cannot do a chargeback.
If an item arrives broken (or is lost) and the seller has paid insurance (with payment provided by the buyer), this is what happens next (buyer brings broken item to HIS post office..seller brings insurance slip to HIS PO):
***************
When to File
You must file a claim immediately when the contents of an article are damaged or missing. For a lost article, you must file a claim within certain time limits as specified in the General Filing Instructions.

Where to File
For most claims, go to any Post Office and complete Form 1000, Domestic Claim or Registered Mail™ Inquiry.

Note: Merchandise Return Service claims can only be filed at the Post Office where your merchandise return permit is held.

What You’ll Need

Evidence of Insurance
Submit evidence that Insured Mail, Collect on Delivery (COD), Registered Mail™, or Express Mail® was purchased for the mailed package. The original mailing receipt that you were given at the time of mailing is the preferred evidence. Check the General Filing Instructions for a detailed list of acceptable evidence.

Evidence of Value
Submit evidence - such as a sales receipt or invoice - showing the value of the article when it was mailed. Check the General Filing Instructions for a detailed list of acceptable evidence.

Proof of Damage or Loss
If the article was damaged - or if some or all of the contents were missing - take the article, box, wrapper, and all packing materials to your local Post Office immediately. If the article was lost, submit any of the following as proof of loss:

A letter or statement from the addressee - dated at least 30 days (15 days for Registered Mail) after the date the article was mailed - stating that the addressee did not receive the article. The statement, or a copy of it, must be attached to the claim.
A claim form completed by the addressee - indicating that the article was not received - that has been signed and returned to the sender.
A statement from the addressee's Post Office indicating that a delivery record is not on file.

When to Expect Payment
A properly completed and supported claim is usually paid within 30 days.
********************

Once insurance is paid, then it's back on the seller to either replace the item, or refund.

The seller cannot be held responsible for a broken or lost item, unless the PO says it was not packaged correctly. We happen to replace broken items (all two times it's happened) ourselves, for our regular items. We offer insurance on our antiques and expensive items with a disclaimer that pretty much says, we aren't responsible without insurance.
Most of eBay's and Paypal avenues to get back your payment, are based on if the seller can't prove he shipped..they don't get invovled with anything beyond that.

 

[maggiew]

I've always wondered about submitting receipts for an insurance claim. As a seller, do we need to bring in a paypal invoice or eBay invoice to show the value of the item? or do we need to bring in a receipt from, say, Marshall Fields, where I may have originally purchased the item from ions ago???? Is it the cost of replacement or the cost of what the buyer paid?

Maggie

 

[jcemom]

Just to let everyone know, keep your eyes open! I just got another spoof ebay email this morning, subject: Please Update Your Account Urgently.

 

[disneychrista]

Originally posted by maggiew
Is it the cost of replacement or the cost of what the buyer paid?

It is cost of what the buyer paid, this is the amount that you should be using when purchasing insurance.

 

[DMRick]

do we need to bring in a paypal invoice or eBay invoice to show the value of the item?

What they paid.

 

[disneychrista]

I just read on an ebay message board (the paypal one) that if you have both a personal and buisiness/premier account that you must now use the fee based account for all your ebay transactions? Does anyone have more information about this? I have a new premier paypal account that I was planning on using for credit card transactions only and using the personal for all other transactions. Now if this is true I will close the premier account and only have the personal account and then paypal will loose out all together.

Does anyone have more information on this? I looked around on the paypal website but could not find anything about this.

 

[maggiew]

Originally posted by disneychrista
It is cost of what the buyer paid, this is the amount that you should be using when purchasing insurance.

Thanks guys. I was imagining myself digging through our receipt bankers boxes looking for the appropriate receipt!!! The few times I had people purchase insurance, I just prayed nothing would happen! So now my mind is at ease.

Maggie

 

[DMRick]

I thought it has always been this way. I try to catch people before they pay (I had it in my auctions using html someone here gave me, but no one paid any attention and I didn't like the look in the auciton..I hate "rules" LOL) with my own end of auction note, suggesting they pay one account with cc and use the other with cash in their account.
It may not have been this way in the past, and I may have just not seen the place where you put which pp acount to use on the listing form.

 

[DMRick]

***My eBay 2.0 Beta Now Available***
Date: 04/23/04 Time: 10:27:36 PM PDT


In February, we announced that we would soon be offering an updated version of My eBay. We are pleased to announce that the new My eBay 2.0 is now available to test out as a Beta version.

Based on member feedback over the years, we've made some big changes that will help buyers and sellers manage their eBay activity more quickly and easily. Please keep in mind that this is a Beta version, so if you encounter any issues you can always switch back to the current version of My eBay.

Some of the features that are in the new My eBay 2.0 include:


Customizable summary page
Easier navigation
Ability to add a note to an item listing
Allow sellers to track the number of watchers
Buying and Selling reminders
Increased Watching limits
At-a-glance status icons
Printer-friendly views
Fresh updated look
To test drive the new My eBay 2.0, go to www.ebay.com/my_ebay and follow the instructions on how to opt-in to the beta version. You can also find out more if you click here to review the online tour of the changes. We also encourage members to review our Frequently Asked Questions.

We have also started a discussion thread on the My eBay discussion board so members can receive updates on the rollout and to post their questions and comments. You can get to this thread by clicking here.

Note: If you are a Selling Manager or Selling Manager Pro subscriber, you will not be able to access the beta version at this time. You will be able to use the new My eBay starting in early May.

 

[DMRick]

The Beta version of My eBay is the best thing since sliced bread (or bread bags LOL)!! I love it. The nicest? I can see how many watches I have on each item..no need to add someone elses html!
It is so user friendly, easy to read, and if you don't like it, it's an easy switch back to the old one..although why anyone would ever want to go back, I can't imagine LOL!!

 

[disneychrista]

I finally found something on Paypal
about this :

Q Can I ask my buyers to pay me using my Personal Account if I have a Premier/Business account?

A No. According to PayPal's User Agreement, if you own a Premier/Business account you cannot direct your buyer to pay your Personal account.

I take this to mean that if you have a premier account you are not allowed to use your personal account AT ALL for payments releated to ebay etc. Am I reading this wrong or is this just being ignored ?

I was all set to have two accounts, including a new checking account to link to and everything. But I sure don't want to get "caught" and have to pay fees that I wouldn't normally have to if using my personal account.

 

[DMRick]

I take this to mean that if you have a premier account you are not allowed to use your personal account AT ALL for payments releated to ebay etc. Am I reading this wrong or is this just being ignored ?

You can't direct them to pay directly through eBay to your second private account thorugh the eBay set up.

You can direct them in private email..and I have many many times. Paypal helped me set up the second account when I explained what I wanted to do. It's not as good as it used to be, since more and more people pay right away through ebay.

 

[maggiew]

Anyone know how to get ink (pen) off of plastic?? I have a Leap Pad Learning System that I want to list but it has a few pen marks on it. I have tried Windex and nail polish remover.

Maggie

 

[disneychrista]

Anyone having troulbe with Turbo Lister? I have 30 auctions all set to upload but of course I have to download an update and it keeps saying that it is having trouble accessing the network. I have been trying to do this for about 3 hours with the same result. There is NO WAY I am going to do all these auctions over manually in Ebay. UGH!!


never mind. I downloaded a new version and it fixed it.

 

[sandy3550]

Originally posted by maggiew
Anyone know how to get ink (pen) off of plastic?? I have a Leap Pad Learning System that I want to list but it has a few pen marks on it. I have tried Windex and nail polish remover.

Maggie

Try Goo Gone I think that will take just about anything off.