Ok - I have my first non-paying bidder and need some advice on what I should do.
The auction ended 2/28. My payment terms are to contact me within 3 days and payment to be received within 10 days. The bidder went through the ebay checkout the next day (2/29) and said they would be sending a money order (the auction total including shipping was $68.15).
On 3/11 I still had not received the money order and emailed the bidder. She responded the same day and apologized that she had not sent it out yet, but she had a family emergency (her mother was in the hospital) and promised to send it out within the next few days.
On 3/19 I still had not received the money order and emailed her again to see if she had mailed it. No response.
On 3/22 I sent a payment reminder through Ebay. No response. On 3/25 I forwarded the reminder and said the following:
"Hi I have sent a few invoices since last Friday, but have not heard from you. It has been almost a month since this auction ended and I have not yet received payment. I have been very reasonable as I understand you have been going through some family problems, but I need to receive payment by 3/31 or I will need to file a non paying bidder report with Ebay so I can get my final value fees back. Thanks and I hope to receive payment from you soon so I can send you your vouchers."
Still no response - unless a money order has miraculously appeared in my mail today, I was going to file an NPB on the auction. How do I go about doing that? And am I handling this correctly?
I did a search and this same bidder managed to find the time to bid on (and win) an auction on 3/18
Thanks for any advice anyone has!