Would you be "happy" with a room type downgrade if Disney only refunded you the difference in price?

[Eastern]

I really wouldn't be happy as I carefully book the room category I want, for whatever reason. They would have to give me something in addition to the price difference to make me 'happy'. Maybe dinner for all of us at a TS restaurant of our choice. Or CL access if we were downgraded from CL. Definitely no 'extra FP+' garbage.

Seriously, if they think a few extra FP makes up for anything but the most trivial of problems they are delusional.

 

[loves to dive]

I said it wouldn't bother me and I'd still be happy because I never pay for a specific view or preferred any way so it would be hard to down grade me. I've had upgrades where I've been moved from a standard view to a water view or a garden view at YC but if I were refunded my money I wouldn't care. My thinking is at the value and moderate resorts the view doesn't matter to me, with the outside hallways it's not like I'm sitting in my room looking out and I'm capable of walking so no big deal there either. I've stayed at all the moderate resorts except POFQ and at Pop and ASSp and didn't find even the furthest room at any of those too far to walk. In all fairness, I rarely use the food court since I prefer to eat at the parks and I rarely stay in a value or moderate but a night or two in a split stay. As far as views in the deluxe resorts, I've had views of the parking lot at BW, the woods behind YC, and the canal next to BC and still enjoyed my stay.

 

[Dug720]

Related question... If you booked Savannah View "for the animals" but never saw an animal (because they are free roaming and may not feel like going to that area - or may only go to that area when you are our of your room) would you complain and try to get compensation? Because the do NOT guarantee a view of the animals - just the savannah. Hence the name.

 

[Eastern]

Even if a person doesn't care about the downgrade, they should offer compensation as a show of good customer service and responsibility. If they are overbooking to benefit their bottom line, fine, but they need to be ready to compensate when their poor planning affects the consumer (who is paying a lot of money even for Value rooms!)

 

[Eastern]

Related question... If you booked Savannah View "for the animals" but never saw an animal (because they are free roaming and may not feel like going to that area - or may only go to that area when you are our of your room) would you complain and try to amend compensation? Because the do NOT guarantee a view of the animals - just the savannah. Hence the name.

No.

 

[iheartbelle87]

While i wouldn't let it ruin my vacation, I would very much advocate for a transfer to another resort that would suit our needs or be upgraded to club level, etc.

But it was a matter of "king bed vs two queens" I'd fine with it

 

[Babsy]

Well, a downgrade is almost never desirable (unless you wanted standard and it wasn't available at booking and you were forced to book the more expensive room).

However,
Since this is inspired by another thread, I assume that you mean a similar circumstance? In that case it was for about 10 hours on a single night reservation during which 8 hours was sleep time. In that scenario, I could let it go easily because I was moving to another room in CL the next morning anyway. If, on the next morning, I didn't get my purchased room type, then I would be unhappy.

If the downgrade occurred when only staying one night and then leaving, it could be a bigger problem if I had arrived early in the day and intended to enjoy that view or room type (such as watching fireworks from a TPV room) for a particular purpose. If the downgrade didn't allow that, then I would be unhappy, explain the situation and hope that they could find a way to make it right.

If it were for the entire trip and they couldn't change the downgrade in a day or two, then I would ask if another resort might have a comparable room to what I had originally booked available.

So, I guess, it really all depends upon the individual circumstances.

 

[Disneylover99]

Related question... If you booked Savannah View "for the animals" but never saw an animal (because they are free roaming and may not feel like going to that area - or may only go to that area when you are our of your room) would you complain and try to amend compensation? Because the do NOT guarantee a view of the animals - just the savannah. Hence the name.

No.

 

[Dashzap]

No.

Nope. That would be like trying to get your money back for your whole trip if it rains, when all the ads show sunny days at WDW.

 

[Darcy03231]

I would be unhappy. I tend to book specific room categories because that's where I want to stay. We've been multiple times and don't do commando touring anymore. We like to hang out and enjoy our resort/room, so it would be a big deal for me.

 

[robinb]

I'll answer my own question (C)
No, I would be disappointed and I'll try to make the best out of it but I won't be "happy".

I would be disappointed but I would try to make the best of things. However, a refund of the difference would not be enough for me to get to "happy". I would expect at least a token of compensation for being downgraded: extra FPs, breakfast, or a small additional credit. For instance, we were downgraded at the Swan on our last trip there. We booked a double/double and they put us in a king bed room and they brought in a rollaway for my DD with a horribly crappy view over the HVAC system so we couldn't enjoy our balcony. They gave us a free breakfast at the Garden Grove and we enjoyed an uncharacteristic (for us) character meal. My DD was still not as comfortable as she would have been in our original room and our balcony was still unusable but at least they made an attempt at an apology.

 

[jerseyjersey]

Related question... If you booked Savannah View "for the animals" but never saw an animal (because they are free roaming and may not feel like going to that area - or may only go to that area when you are our of your room) would you complain and try to get compensation? Because the do NOT guarantee a view of the animals - just the savannah. Hence the name.

No. Booking Savannah view is pretty clear from the name and description, that it offers a view of the Savannah with the *potential* to see animals-having a SV room "guarantees" the potential to view animals from such a room, if you will. Downgrading someone to a room overlooking the parking lot, for example, is an entirely different animal. By doing so, Disney essentially removes any potential of seeing animals from one's room. That's why I see these 2 scenarios as vastly different from each other, and not really comparable.

 

[Dug720]

No. Booking Savannah view is pretty clear from the name and description, that it offers a view of the Savannah with the *potential* to see animals-having a SV room "guarantees" the potential to view animals from such a room, if you will. Downgrading someone to a room overlooking the parking lot, for example, is an entirely different animal. By doing so, Disney essentially removes any potential of seeing animals from one's room. That's why I see these 2 scenarios as vastly different from each other, and not really comparable.

I was just curious because so many people say they only book Savannah "to see the animals".

 

[jerseyjersey]

I was just curious because so many people say they only book Savannah "to see the animals".

I hear you , I was just giving my take. I do feel that Disney is careful not to guarantee views of the animals, though I'm sure some people would get upset if they didn't see any animals (which thankfully doesn't seem to be typical).

 

[sherlockmiles]

I would say No because I'd expect the difference in price PLUS something else.

Our first trip to universal they were painting part of the resort. We switched to a room in that section, same type we had reserved (there was plastic over the window), and they gave us $50 a night credit. So we walked into the park with $200 credit!!

 

[mi*vida*loca]

I would really depend on what I booked.

CR TPV I wouldn't be happy unless I received a TPV at the GF or Poly with CL also. If I HAD to be given something else I would accept it and move on and not let it ruin my vacation but I would be a bit irked. My kids wouldn't care.

A moderate river view to standard view...I can live with it. But throw me a FP+ or two.

AKL Savannah view to Standard view.....They would have to move me a completely different resort. I would only book AKL with a Savannah view so without it doesn't make sense for me to stay there.

Going from moderate to a value suite...NO...just NO.

Moderate to Saratoga or OKW....no thanks.

I understand crap happens but I hate that resorts overbook and then pushing it onto the customer. I can see if there's a pipe burst and a whole floor is out of commission but don't tell me you overbooked.

 

[beesly]

No. Booking Savannah view is pretty clear from the name and description, that it offers a view of the Savannah with the *potential* to see animals-having a SV room "guarantees" the potential to view animals from such a room, if you will. Downgrading someone to a room overlooking the parking lot, for example, is an entirely different animal. By doing so, Disney essentially removes any potential of seeing animals from one's room. That's why I see these 2 scenarios as vastly different from each other, and not really comparable.

People keep mentioning the bolded statement above, but I don't think we've heard of that happening to anyone here (at least not recently, and not that I'm aware of). This poll was inspired by my experience, in which I was downgraded from a SV room to a standard that still had a partial SV, and I was then refunded the difference between the SV and the standard room price.

I'll also add that I would use the word satisfied vice happy. Being downgraded with a partial refund did not elicit feelings of happiness for me, nor would I expect anyone else to feel joy in this or a similar situation (unless, as a PP mentioned, someone wanted a standard in the first place but booked a higher category because standard rooms were unavailable). Was I satisfied with the resolution? For this particular set of circumstances, yes. Was I disappointed that I wasn't proactively notified, though? Also yes.

 

[rosiebean]

I would really depend on what I booked.

CR TPV I wouldn't be happy unless I received a TPV at the GF or Poly with CL also. If I HAD to be given something else I would accept it and move on and not let it ruin my vacation but I would be a bit irked. My kids wouldn't care.

A moderate river view to standard view...I can live with it. But throw me a FP+ or two.

AKL Savannah view to Standard view.....They would have to move me a completely different resort. I would only book AKL with a Savannah view so without it doesn't make sense for me to stay there.

Going from moderate to a value suite...NO...just NO.

Moderate to Saratoga or OKW....no thanks.

I understand crap happens but I hate that resorts overbook and then pushing it onto the customer. I can see if there's a pipe burst and a whole floor is out of commission but don't tell me you overbooked.

This is exactly how how feel. It really would depend on what I booked.

Take CR...I've contemplated staying at CR's garden wing and CR's TPV. If I'd splurged on TPV and were moved to LV with my only compensation being refunded the difference in price, I'd be irked. That's because when planning my vacation, if a LV in the CR tower were my only option, I'd go elsewhere; I'd even would choose mods over that option.

AKL? We haven't stayed there before. I really like being close to a park via monorail or walkway/boat...so paying a higher cost for AKL than I would a mod but having only bus transportation isn't something that appeals to me. There are other resorts I want to experience first. However, I have considered staying there...it's just, to justify the cost for the type of vacation my family enjoys, we would stay savannah view or not stay at all, at least for that first trip. I know savannah view doesn't guarantee that you'll see animals, and I know that some garden/standard views can offer partial savannah view...but not all do. And I definitely wouldn't choose to stay at AKL with a pool view, not the first visit. If I'd stayed there before and loved the resort, I'd probably be happy just to stay there (like I am at Poly and BC/YC). But if this happened on my first trip when I'd specifically gone for a savannah view room, I'd be unhappy.

Poly? GF? YC/BC? I wouldn't care if I were busted down in view, because I'd stay at those resorts with any view. Likewise, if I'd paid for preferred or water view at a mod and were moved to another view, I'd be ok mostly. If I were asked to move from a mod to a value, I'd just ask for my money back and stay offsite. My WDW vacation wouldn't necessarily be ruined by a minor changes at the hotel, but I do choose my resorts carefully...and if the change would put me in a room or resort that I never would have booked, I'd certainly ask for a move or for more compensation.

 

[robinb]

People keep mentioning the bolded statement above, but I don't think we've heard of that happening to anyone here (at least not recently, and not that I'm aware of). This poll was inspired by my experience, in which I was downgraded from a SV room to a standard that still had a partial SV, and I was then refunded the difference between the SV and the standard room price.

I'll also add that I would use the word satisfied vice happy. Being downgraded with a partial refund did not elicit feelings of happiness for me, nor would I expect anyone else to feel joy in this or a similar situation (unless, as a PP mentioned, someone wanted a standard in the first place but booked a higher category because standard rooms were unavailable). Was I satisfied with the resolution? For this particular set of circumstances, yes. Was I disappointed that I wasn't proactively notified, though? Also yes.

I'm very glad that everything worked out for you and your family!

The thread was inspired by someone on your thread that said:

Most people are happy being refunded for the difference when downgraded. Things happen, life goes on...for most people. They certainly aren't whipping out the cash when getting upgraded because of an "if...including but not limited to" thing happening, right?

and I wondered if most people would indeed be "happy" with just a refund. Hence, the poll. Right now only about one-third of the people voted (A) or (B).

 

[emilyindisney]

Most likely I'd be fine with it. I'm already in Disney World, and now with a little extra vacation money to burn! There's always another trip to book/try the category I was switched from. I do understand what some people have suggested where if you had booked your category for mobility issues, etc it would be a larger issue!