I am going to preface this by saying there was
absolutely nothing wrong with our food here. Just everything else was awful.
We recently celebrated our four year wedding anniversary (March 19th) and got ADR's at Le Cellier for 6:30 pm that evening. Which was perfect, as we wanted to dine there and watch Illuminations at the Rose & Crown. However ... This is where the evening starts to go South.
1. Upon arriving, we were told even though I had the email from Disney Dinning and ADR listed on
MDE that they did not have our reservations.
2. We were then told to come back at 7:30 and we would be seated by a manager. When we returned, the manager was off duty and no one remembered who we were. Thanks.
3. After much-a-do, we were seated around 8:00. However, they basically just stuck some random table with two chairs as close to a pillar in the back of the restaurant as they could to seat us. No flatware, no water glasses, nothing. Not even a table clothe.
4. Sitting there for a good 20 minutes before anyone even so much as looked at us, we finally were able to order some drinks and an appetizer to share.
5. After ordering, that was seriously the last time we saw our waitress. Well, at our table anyway (or so we thought). Our drinks came after our appetizer did (still not even water was offered) and then it took a good 45 minutes to receive our meals. Not good. All from two separate servers who claimed since our table was not on the "dinning lay out" we got lost in the shuffle. REALLY? Lost in the shuffle? What are we the Joker here in a deck of cards? I mean we were sitting pretty much right next to the darn server's station.
The Final Straw (after a wonderful meal to be honest with you)
Our original waitress came by to drop off our
INITIAL drink order (from well over an hour prior at this point) and asked if we were ready to order. Ummmm, sweetheart ... We're done here. Or did the clean plates of food in front of us not give that away? After speaking with someone who came over from guest relations (not a Le Cellier manager) did we have an ear that actually seemed to care about what was going on here.
Look, we were not looking for anything free here. But it was our anniversary and it was a bit of a let down at this place we actually have never had any issues with prior to this evening.
We are not ones to make scenes or demand something be free. Far from it. However, this manager comped our entire meal (including alcohol) ... Offered to have us back anytime we chose for another meal on them (minus alcohol of course) and pay for our valet parking. Though we have Tables in Wonderland and do not have to pay for valet at resorts (which we told him).
We thanked him and explained we would gladly take the comped meal and that was enough. We just wanted to call this point out to someone who could/can make a difference in someone else's experience and learn from ours down the road.
Happy Anniversary
