Do not arrive after concierge hours at Wilderness Lodge. We arrived at midnight and we had a terrible time checking in. ME dropped us and our luggage at the ME stop. The Bell Man/Valet was valeting cars. My husband went in to check us in and try to find a valet. I sat outside for twenty minutes with our luggage until FINALLY someone came to help wtih our luggage. The guy at the Bell Man's desk spent the entire time getting cars and totally ignored us. A Disney manager walked by me and asked if I needed help and I said my husband went in to try to get a bell man. He just walked on.
There was one person at the desk and he really did not know what he was doing. We got to our room finally after being there for forty minutes and the kid had forgot to put charging privledges on our cards. So, my husband went back down to the desk to correct the problem. When he came back, the card would not work in the door. Luckily, me and my daughter were in the room to let him in. The next morning (ahem afternoon), my husband went to the concierge desk to get that corrected. We really did not get a welcome or a summary of the concierge floor benefits, so don't arrive after hours. I think they leave at ten in the evening.