to update.. I went on the HM today, the stretching room CM's were great, let me skip it no problems, even opened the door for me to head out the hallway as I cannot find the handle. The CM at the outside door was great too, he guided me back inside. Once inside, that CM pointed to the merge area. I explained my situation, and he said "no, you must go this way". I explained again, that there is nothing for me to hold onto while the guests push and shove their way through. I gave him the two names again that I was told to give, he said, "don't know who they are, but I ain't gonna argue with you, just go that way" I told him I cannot. He said "fine, then go, but wait for the other CM to bring you down". I went to the rope back outside and waited. That CM was super. He guided me, walked backward to watch me get on the moving walkway to be sure I could get on without falling, and made sure I got into the buggy ok. It is amazing how just the one by the merge can be rude while the others aren't. And NO, I wasn't rude, wasn't nasty, I just merely explained to him I cannot see very well to merge into a dimly lit room where some guests push and shove when there is nothing for me to hold onto. If I could have seen better to get his name, I would have reported him. I was alone, something I swore I would never do.. but the last 2 days, the people I were with didn't want to do the HM. I didn't want to have another trip of not going on it.

So I braved it alone... this was the only attraction that gave me problems....
When I went to Fantasmic, they even walked me down with a flashlight!!!!

and I had 3 others with me to help me (1 was only 7 but still could hold my hand).. they were super there that night!!!!!