We really like the location of CR. We love having the monorail and being able to walk to the MK. Last June we stayed standard wing for 6 nights, and last December we stayed at the tower for 9 nights. We had a bad experience last December, we had no running hot water for 2 mornings, we got the run-around for that problem and some other issues, plus the hotel seems to look more rundown every time we go. I wrote an email to Disney about 3 weeks ago but never got a response. Well, we got an email code last week for our next trip (May) and I initially booked WL. Today, I changed it to CR Garden Wing. Why am I going back if I had that bad experience??? Just thinking about the convenience of the location is what made me switch....but am I making a mistake? I guess I'm just paying for location and the big room. I guess that's okay as long as I'm aware of it??? DH and DS are happy with whatever I choose, they just smile and nod whenever I tell them I've changed my mind again. This time though, we're bringing the in-laws, and I want them to be happy too, especially since I don't think they're used to paying Disney hotel prices (even code prices LOL). I don't want them thinking I chose such a rundown hotel with bad service.... Anyway, sorry this got long, I guess I'm just venting and hoping for reassurance LOL
When you check in at CR, you might tell them about your problems the last time. Maybe they will go out of their way to make sure you get an extra-nice room. Good luck!
As a long-time fan of CR, I understand your situation. The location is unbeatable. And while having to put up with no hot water is a pain, it happens everywhere and has happened to us too. It just becomes really irksome when the hotels are so expensive! I understand they are doing some renovations at CR, so that may help. While I have long been a fan, I was not really wild about the current color scheme. The rooms are huge, however, and I wish I could take the bathroom home with me! I would not hesitate about returning!
I would email disney guest services again. Let them know you are planning on coming home again but that you are concerned with the CR. Tell them in detail about your experiences and that you dontwant issues again, and that if thee are issues you expect them to be handled and not ignored. You arent going until may im sure you will get a respone by then. good luck
