Why Castmembers Hate DVC Members!

[Pinnie]

I am hoping the OP IS a troll. The post is offensive and demeaning. While I don't disagree that there are members who think the sun rises and sets on them, I am sure they carry that attitude with them in everything they do. They just don't limit themselves to being obnoxious at DVC resorts.

I also find the comments about members from a few states to be very bigoted. Is this what Disney training allows?

Personally, I am disgusted with the original post.

pinnie

 

[CherCrazy]

Hi,

It's not just DVC'rs being demanding. It's rampant in travel everywhere. ( I worked in travel for over 20 years...so I know!!)

Here's the problem...some people are convinced they are better than the rest of us. They demand things because they feel they are "entitled" to them or that they "know" somebody. My travel agency would have the front desks of hotels (all over the world!) call us many times because a guest was standing there LYING about what type of accomodations they were confirmed for...Even though they would have a printed voucher in their hands stating what they had purchased.

Look at the cruise lines now for another example. Many of them are adding tips to the bill at check-in. The reason: the staff was being stiffed by cheap guests!

So, dear CM...please don't think it's just us DVC'rs....

 

[Dean]

CM or not, I think there is some truth to the OP. I'm sure CM talk among themselves and confide who they had problems with and at times act inappropriately in their reaction or manners toward them. If a list did exist, it would be a lawsuit looking to happen. And I'm sure there are some CM out there who are so jealous or fed up that they see it as their duty get back at DVC members for whatever reason. The reality is that not every employee is top notch no matter how hard a company tries to screen them.

Frankly, my guess is the OP is a CM or at least was. I'd also guess it's someone who we see post from time to time under another name. I suspect the webmasters could figure out who it was if they wanted though I'm not sure they've actually broken any rules for this site.

 

[DVCDawn]

I wonder if the OP realizes that it is the DVC members who pay his/her salary. Would there be a job for him/her if there wasn't the demand created by the DVC? The OP should have considered this prior to his/her rant.

Message to the OP:

You are not meant to be in a customer service job. Being complained to is part of a customer service job like yours. If you don't wish to please the customer, then you need to find a new job. Expecting all your customers to be happy and cooperative is simply naive. If someone on my staff complained in a public forum like this about our customers, they would be fired immediately. Who could trust you to do a good job, when you have such poor judgement?

DVCDawn

 

[DaveT1]

There is alot i'd like to say but won't. However, i am sure there can be rude nasty people on both sides of the desk. Also, hostility breeds hostility.

I will be turning around to be sure Art the Greeter isn't flipping me off after i walk by from now on though. Just kiddin' love ya Art see ya soon

 

[bongo59]

this whole thread is an eye opener for me and my family. I made everyone read it closely. Yesterday, I was the first poster to reply and i felt badly at first then after several hours, became furious that somehow DVCer's are percieved that badly. I sent the thread to the powers that be and already i have had a response from the management. They are apparently quite aware of this issue already because they have heard the complaints form the CM's during meetings and exit interviews.............i think some self policing is in order and maybe we members need to come up with some solutions to this problem. It is clear to me that disney is well aware of it and is looking to somehow manage this issue. It is causing alot of employee issues and obviously it has touched a big nerve with many of us here. I really never saw this as an issue because i have never witnessed it first hand and i have never thought to ask a CM about it truthfully; and we tend to make a positive out of any negative in WDW. I consider myself enlightened to this new issue and I am very very disapointed that CM's feel that a list in necessary to mark these folks. Maybe DVC needs to address this issue before you can buy with some type of understanding of what behaviors will not be tolerated and the consequence spelled out apriori. I think disney and the CM's know precisely "what" is being abused by DVC members and according to this first post they have an excellent idea of "who" as well. I think a little bit of my magic has been extinguished by this whole issue! I will beat the world this thursday and i plan on talking to alot of CM's to find out how true this really is.

 

[bongo59]

CM or not, I think there is some truth to the OP. I'm sure CM talk among themselves and confide who they had problems with and at times act inappropriately in their reaction or manners toward them. If a list did exist, it would be a lawsuit looking to happen. And I'm sure there are some CM out there who are so jealous or fed up that they see it as their duty get back at DVC members for whatever reason. The reality is that not every employee is top notch no matter how hard a company tries to screen them.

Frankly, my guess is the OP is a CM or at least was. I'd also guess it's someone who we see post from time to time under another name. I suspect the webmasters could figure out who it was if they wanted though I'm not sure they've actually broken any rules for this site.

No rules were broken here, but i did find out that they broke the rules of employment under the disney employee rules of engagement and the disney management will be looking into it........................but i think that there are some DVC ers whose behavior needs to be adjusted or changed in some fashion. How to do that is going to be the management issue. I dont see how other members can legislate behavior, but disney can and has the power to enforce some serious consequences on those who need it..............and I for one now hope they do it. Maybe someone DVC er who is a constant problem will get a check back and say thanks but no thanks the tribe has spoken and your out!!!!! If that is what it takes fine....................

 

[lodgelady]

I am so, SO sorry to hear how terrible your job was as a frontdesk manager at the DVC. I used to be the frontdesk manager at a hotel myself so I know that a few guests can make the whole day lousy.
Thank you for posting this as I think it is so important for people to understand that paying for a product or service does not entitle them to act like they are king of the hill.
I am curious as to what % of DVC members you feel mistreat castmembers?
I hope you are happy in your new position. Please pass the word that at least some of us understand and appreciate the hard work of all C.M.'s. Keep the magic flowing!!!

 

[Maistre Gracey]

I only read the initial post. I am disgusted that a cast member would "hate DVC Members". I think they ought to be ashamed of themselves. I'm certain that not all of us are pleasant all of the time, but any employee that "hates" their loyal customers is truly a cancer to the company.

Almost every job on the planet will encounter a certain number of un-pleasant people. This is not unique to DVC.

I have had many great inter-actions with Cast Members, and none have expressed your views.


Just my opinion...

MG

 

[disvaclub92]

I only read the initial post. I am disgusted that a cast member would "hate DVC Members". I think they ought to be ashamed of themselves. I'm certain that not all of us are pleasant all of the time, but any employee that "hates" their loyal customers is truly a cancer to the company.

I could not agree with you more - well said Maistre Gracey

 

[Deemarch]

The OP needs to take a break from the things that make him feel this way. If all, or the majority of the CMs that DH & I came in contact with feel this way, then they all should be getting acting awards! We met some of the happiest, friendliest, most helpful CMs last month. Now, if they all felt the way the OP feels, then I have been a terrible judge of people. We did run into a CM water taxi driver that should have been wearing a Grumpy shirt, but he was the only one.

I can't believe what the OP states as truth...Sad.

 

[Happy Birthday Cat]

but i think that there are some DVC ers whose behavior needs to be adjusted or changed in some fashion. How to do that is going to be the management issue.

Two things Disney could do are to make non smoking rooms a reservation category and not allow any requests to be made when making a reservation. That would stop a lot of hostility at check in.

Think about how many complaints you hear on these boards because of the smoking/NS issue and requests not being met.

I'm not saying I agree with it, just that it would take away a lot of the reason for DVCers being angry.

HBC

 

[bongo59]

personally i think smoking should not be allowed in any public resort................I just made someone's list i am sure!!!!!

 

[Tink03477]

I've read the entire thread and do agree that there are all types of people in all types of situations in which there are always those type that raise holy hell to get their way and point across and those that try to make the best out of the situation. Most of the people I know, myself included; fall into the second category. I have seen the first in action and personally, it scares me and I basically go elsewhere if possible. To me, they are "mean people" and I like to stay away from those. I did notice that nobody mentioned the decline of customer service that is taking over the globe. Everywhere! It's extremely disappointing. The "thank yous", "you're welcome" and "can I help you" are few and far between; from everyone. Many here have said to treat others as you want to be treated. I agree. I have raised my son that way as well. Customer service is supposed to be friendly and helpful. Someone standing behind a counter should say "may I help you" to the next person in the front of the line; not just stare at you and expect you to read minds that it's ok for you to come to the counter now. Or other customer service jobs, cashiers, food kiosks personnel, queue attendents; the list is forever. I've seen it too many times where they are on the phone, talking to coworkers, even their bosses or just totally ignoring you. I think it's rude to do any of that while you are supposed to be interacting with a customer, guest or just another human being. I see this happening everywhere, customer service in it's decline. Don't misunderstand me, it's not everyone in customer service, I just notice it more that's all. It doesn't help either when the customer is the one on the cell phone and they are supposed to be paying attention to the person behind the counter! There is no need to yell and insult the person trying to help you either. It goes both ways and I for one am sorry to see that much blatant disreguard for another person, on both sides of the "counter" so to speak. I think it's getting worse too, not better. It hasn't hit WDW in the extreme that I see out here and I thank the Pixies' everyday! It's one of the reasons I go to WDW, everyone is NICE!!!! Guests and CM's, nice. Of course there's always the one or two CM's and Guests that are not nice, but they are few and far between. I hope it stays that way and from what I can tell by the folks on these boards, it will.

 

[littlestar]

We're coming in this next weekend and doing a split stay at a regular WDW hotel and VWL. This thread has really been quite interesting. I'll have to make sure not to wear our DVC hats or clothing - maybe it's better if we're undercover.

 

[Muushka]

personally i think smoking should not be allowed in any public resort................I just made someone's list i am sure!!!!!

Not mine!!! You were on it today for about 10 minutes, but then got off very quickly!
Sorry I misinterpreted your post about 10 pages ago.

 

[Dancind]

How odd that a lifeguard at SAB would say something like this... I stayed at BC prior to owning at BCV (Maybe it's the closing process which changed me? )

-DC

I know one group that lifeguards, no doubt, get an earful from. DVC members that still try to pool hop, even though they know they aren't supposed to. It's the lifeguards that get to try to tell these people to leave, since they don't go up to the towel stand. I've seen it happen, and recently.

 

[kathleena]

I've never been rude to a CM although I've had some be rude to me. I usually try to smile more at them and some I've even asked "having a less than magical day?" and it usually makes them laugh. I've never complained at the desk about a room assignment or made a scene or a fuss over anything like that.

Personally, I think the OP is a troll. They used some language in there that I've seen in other posts (ie implying that only people of culture and class could buy in at first? That theme was in another post sometime last year I believe). It just smacks of someone trying to stir up the pot.

And if I'm wrong and the youngster is a CM, then I suggest that he should find another line of work. Maybe a prison guard.

 

[DisneySpence]

Actually the only time we have ever requested a room change was because we had our 8 month old with us and we needed the bath tub for her baths and we were originally given a handi cap room. I just went down and asked if htere was anything else available and let them know why we needed the different room and they were more than happy to oblige. We saved for quite awhile to take our honeymoon at WDW before we were working full time yes both in school when we got married abd nade certain requests for rooms and didn't get them but you know what we didn't really care because we were at WDW and that was fine by us.

 

[kpk89]

and am currently at OKW... ALL I have to say is that I LOVE you guys (DVC members that is)...
As a CM with obviously a different outlook on DVC members I say Welcome Home you guys ROCK!

LibertyBelle, I hope my family will get to meet you when we make our first DVC trip in May. You sound like a CM who loves her work -- the OP sounds sadly jaded and negative. I was so sad reading his post -- sad for him that he's unhappy with his job, and sad for any guest that have to work with his attitude. Good thing he's moved on.