I was in shock by all this-- completely disappointed and disgusted that DVD would be so unfeeling and uncaring towards those who happened to be in limbo so they weren't "pre 4.4.16 closed contracts".
It seemed petty and mean spirited, nothing at all like a company that valued customer service or repeat customers. There couldn't have been THAT MANY contracts in the queue for it to really make any financial impact.
It spoke volumes on how they see their
dvc members, and how they will treat us going forward. No warning at all. No heads up. Nothing.
With this bad taste in my mouth, I was ready to chuck my dvc in the toilet, after planning out a financially prudent exit strategy, of course.
I'm glad they did the right thing, but they should have done the right thing FROM THE GETGO. So forgive me if I've just lost more pixie dust from my eyes.
Forgive me if I cringe as my 2yr old happily sings "Mickey mouse clubhouse, come inside, come inside", wishing he didn't seem so enchanted by the mouse.
I think members are going to take a much harder look at the value of their dvc, emotionally and otherwise, going forward.
I'm so glad so many current members cried foul, and they listened.
I'm going to make a phone call tomorrow telling them they did the right thing, and that this is what they should have done from the getgo. I hope other members join me in the chorus.