I called DVC for information about the Vacation Club, and they said someone would get back to me. In less than an hour Byron called and gave me an overall view as to how it worked, and said he would send an information package to me. He told me his card would be included and that I wouldn't hear from him again unless I called him. Two weeks later we called him and after two hours on the phone, getting all our questions answered, we bought.
On our first trip to OKW, he called to see if we were in the room, and visited us so we could meet face to face. He never bothered us again, but when I called about add ons, he would always get back to us the same day, or the next. When we did our addon at HH, he told that we could also addon via the resale route. He has always been a perfect gentleman, with no pressure at all.