Who has had their last day of FP+ cancelled due to making FP+ from 4pm-6:30pm with a MNSSHP ticket?

[LongLiveRafiki]

Hahaha. This one states "You can set up Fast Passes between 4p.m. and 7p.m."

How frustrating.

Well, if it is between 4 and 7 then the times provided by the other cast members were technically correct. 4:20-6:30 and 4:00-6:00 are actually between 4 & 7.

 

[DisneyMom93]

Well, if it is between 4 and 7 then the times provided by the other cast members were technically correct. 4:20-6:30 and 4:00-6:00 are actually between 4 & 7.

With that kind of thinking you could work for Disney!

 

[Queen of the WDW Scene]

Just messaged Disney some pretty direct and un-sugarcoated questions. We shall see what response I get back lol.

 

[FoxC63]

Just messaged Disney some pretty direct and un-sugarcoated questions. We shall see what response I get back lol.

I did too at wdw.guest.communications@disneyworld.com

Hi,
In trying to find more information from WDW regarding the MNSSHP I asked two simple questions;
What time are guests allowed into Magic Kingdom when using their Party Ticket?
What is the time frame we can secure FastPasses on our Party Tickets?

These are the Cast members who responded via email “Help”:
Tegan Nguyen, Holden Dooly, Mirna Irizarry Torres, DaVenna Hikel and Bart May responded to a family friend.

And this is what they wrote:
Guests coming specifically to the special event may be admitted into the Park as early as 4pm.

Holden Dooly – You can set up Fast Passes between 4pm and 6pm
Bart May - You can reserve Fastpass from 4:20-6:30pm but if the park is overcrowded you will need to cancel them.
Mirna Irizarry Torres – Passed the buck and asked me to call.
DaVenna Hikel – Didn’t even read my letter and stated “The information as provided by my fellow cast members is correct.”

Members of my family and extended family have Fastpasses on their Party Tickets. During the past three weeks some have disappeared without warning, others received an email notice but there are those who have not been affected at all.

Planning this trip has been very stressful, disappointing and aggravating. I have a difficult time accepting this is how Disney conducts its business yet here I am. I would like someone from Disney to respond in writing so that I may share it with my family. Where do I need to send my questions to because your “Help” email address is where I’m getting all this nonsense from. Who do I need to contact to get an Official statement regarding the MNSSHP questions I’ve already asked four times?

Thank you,

 

[FoxC63]

In earnest the most ridiculous response was from Bart May "You can reserve Fastpass from 4:20-6:30pm but if the park is overcrowded you will need to cancel them."

Just how on earth are we to know if the park is crowded?! Will we get an email from Disney, use a crystal ball or better yet are we expected to stand at Magic Kingdom entrance with a clicker and do a head count just to turn around and cancel our FP's while in our costumes?! What?! Common

Stupidest response ever!

 

[LongLiveRafiki]

In earnest the most ridiculous response was from Bart May "You can reserve Fastpass from 4:20-6:30pm but if the park is overcrowded you will need to cancel them."

Just how on earth are we to know if the park is crowded?! Will we get an email from Disney, use a crystal ball or better yet are we expected to stand at Magic Kingdom entrance with a clicker and do a head count just to turn around and cancel our FP's while in our costumes?! What?! Common

Stupidest response ever!

Also, why would they come up with the most random time ever of 4:20??? Perhaps there were other reasons that particular time was on his mind and maybe that was why his response made such little sense

 

[mom2rtk]

This is what I found on the Disney website today regarding park entry time for MNSSHP...

https://disneyparksmomspanel.disney...ickeys-not-scary-halloween-party-time-344927/

Many years ago, when Disney first started MNSSHP, our family arrived at 6:45 pm. It was so jammed with people that we did not even enter the party until after 8:00! I love that Disney allows party goers entry at 4pm. It allows plenty of time for guests to get in, eat dinner, shop and maybe enjoy a ride or 2.

And while the Mom's Panel is frequently wrong, they are not wrong here. The PP's explanation is spot on. It's about crowd control and flow.

First, understand that Disney does not "give away" anything for free unless there's a compelling reason. The reason they started "giving away" those 3 hours is because it was the best solution to huge backlogs of people trying to enter and exit the park at the same time.

Even more importantly, back when it was first identified as an issue, fewer tickets were sold and security was much more relaxed. It would be far worse now without the 3 hour overlap.

There's no way they can have a hard open of 7 PM today.

 

[Mackenzie Click-Mickelson]

In earnest the most ridiculous response was from Bart May "You can reserve Fastpass from 4:20-6:30pm but if the park is overcrowded you will need to cancel them."

Just how on earth are we to know if the park is crowded?! Will we get an email from Disney, use a crystal ball or better yet are we expected to stand at Magic Kingdom entrance with a clicker and do a head count just to turn around and cancel our FP's while in our costumes?! What?! Common

Stupidest response ever!

When I was reading the responses you got on the prior page of this thread each one got more and more in my mind. Maybe it's just the way they worded it but I was trying to figure out if they had a good grasp of the subject matter or if it was more like a "fake it til you make it" type situation.

 

[DonaldDuck77]

Okay OP @Queen of the WDW Scene I'll post all the emails I've received:

Re: Happy HalloWishes Dessert Party
Under "Event Details" you have listed; Valid theme park admission and Mickey's Not-So-Scary Halloween Party tickets are required.
I understand you need a valid party ticket to attend the party, but now we're required to purchase a party ticket AND park ticket just to have dessert?
Yes, I'd like someone to write back a response. Looking forward to it.

Saturday, July 22, 2017 3:28 PM
Dear Kirk,
Thank you for contacting the Walt Disney World® Resort.
I'm glad to hear your planning to come to Mickey's Not-So-Scary Halloween Party! Although the party begins at 7:00 PM, Guest coming specifically to the special event may be admitted into the Park as early as 4:00 PM. Otherwise, a Magic Your Way® Theme Park Admission would also be required to enter earlier in the day.
If you have questions or need further assistance, feel free to contact us.
Sincerely,
Tegan Nguyen


Hi Tegan,
Thank you for responding but I don't understand why the web site states we have to have both for the dessert party. It's very confusing and your answer isn't very clear. Do you in fact have to have both a park ticket AND party ticket to check in at the Tomorrowland Terrace Happy HallowWishes Dessert Party , simple yes or no would suffice. I would really hate to pass along incorrect information or information that can be misunderstood.
In your response you brought up another question, are guests allowed to enter Magic Kingdom at 4pm during MNSSHP? You wrote "may" which leaves me wondering why you aren't being clear. "Guest coming specifically to the special event may be admitted into the Park as early as 4:00 PM." What is this "MAY be admitted"? Why not define this so there is no confusion a simple yes or no would suffice here too.
Lastly, I would like to know Disney's policy regarding FastPasses on MNSSHP party tickets between 4-7 pm. I understand in the past Disney did not allow FatPasses after 7pm but I'm specifically interested between 4-7 pm. At the cost of the ticket especially on Halloween night I would think this would be allowed but I don't see a policy on WDW official site regarding it. And can you please tell me what is the time frame Disney allows guests to make fastpasses on a regular park day during a MNSSHP? Is it from park day regular opening hours through 7pm?
Thank you so much! I hope you have a magical day too!

Wed 7/26, 10:51 AM
Dear Kirk,
Thank you for your reply. For any dining reservations (including the Dessert Party) that occur after 7pm on the date of the Mickey's Not So Scary Halloween Party, it is necessary that you have an event ticket for it. A regular ticket for the Magic Kingdom won't allow you to be in the park for the event which begins at 7pm.
All you need for the Dessert Party is a dining reservation. However, if that occurs when Mickey's Not So Scary Halloween Party begins, you'll need an event ticket to enter the Magic Kingdom. I hope that helps a bit. I apologize for any confusion.
If you have an event ticket, you can enter the Magic Kingdom as early as 4pm despite the event not officially occurring until 7pm.
You can set up Fast Passes between 4pm and 6pm if you like. It will essentially allow you to be able to set up 2 Fast Passes at that time (which is an unadvertised perk). Fast Pass times aren't allowed to go over 7pm. If you have a regular park day, you can set up Fast Passes from the time of opening until 6pm on day's when the Mickey's Not So Scary Halloween Party is occurring.
We look forward to seeing you soon, Kirk! Have a magical time!
If you have questions or need further assistance, feel free to contact us.
Sincerely,
Holden Dooly

Hi Holden,
Thank you for your response but I have a bone to pick and more confusion as members in your team are telling a different story to other guests, so tell me who is correct here? Does this need to be answered by someone higher?

Dear Summer,
Thank you for contacting the Walt Disney World® Resort.
Mickey's Not-So-Scary Halloween Party is from 7pm until midnight, this is what time your ticket covers. The only way to guarantee early entry is with a Magic Your Way® ticket for Magic Kingdom® Park.
However, as long as Magic Kingdom® Park is not overcrowded the day you will be attending, you will be able to enter the park as early as 4pm. But this is not guaranteed.
You can reserve Disney FastPass®+ from around 4:20-6:30pm but if the park is overcrowded, you would need to cancel the Disney FastPass®+ selections. As you probably know, since the number of party tickets sold is limited per night, we do not need to offer Disney FastPass®+ during the party.
Remember www.disneyworld.com is our official site, and you cannot always believe what you read on other sites.
Sincerely,
Bart May

4pm entry is not guaranteed? And please tell me what's going on with FastPass again? If it's "overcrowded" can you please tell me how we're suppose to know if the park is "overcrowded" and what is the exact time frame we can make FastPass on our Party Tickets during the MNSSHP, is it between 4:20-6:30 or 4pm-6pm?
It seem to me you should have a Team meeting to discuss what is and isn't true and include Guest Services and the IT Department as they're telling yet another story that doesn't come close to either of the letters not to mention many guests have stated their FastPasses are disappearing from regular park tickets when a MNSSHP is associated to their profile.
I look forward to hearing from you.

Friday, July 28, 2017 2:31 PM
Dear Kirk,
Thank you for contacting the Walt Disney World® Resort.
For MyDisneyExperience concerns, please give Disney's Internet Help Desk a call at your earliest convenience. An expert Cast Member will be happy to assist you with all of your questions and concerns. Disney's Internet Help Desk can be reached at 407-939-4357, and is available from 7:00 AM to 11:00 PM. (Eastern Time), seven days a week. For security purposes, we will ask for verification on all accounts we will need to assist you with. Please have the following information available for each account: First and last name registered to the account, e-mail address of the account and the address listed on the profile. We look forward to hearing from you soon!
If you have questions or need further assistance, feel free to contact us.
Have a Magical Day!
Sincerely,
Mirna Irizarry Torres


HI Mirna,
Thank you for your response however I prefer my questions answered via email. Once again I would like to know who is correct, I've attached two responses and would like to get to the bottom of this.
4pm entry is not guaranteed? And please tell me what's going on with FastPass again? If it's "overcrowded" can you please tell me how we're suppose to know if the park is "overcrowded" and what is the exact time frame we can make FastPass's on our Party Tickets during the MNSSHP, is it between 4:20-6:30 or 4pm-6pm?
Thank you so much for all your help and ensuring my family and I have have a great vacation.


Fri 7/28, 10:52 PM
Dear Kirk,
Let me first thank you for being so patient while we try to assist you in planning your time with us at the Mickey's Not So Scary Halloween Party. The information as provided by my fellow cast members is correct. Since there is no way to know how many guest will be in attendance on the day you have selected in advance, 4p.m entry is not guaranteed. You can set up Fast Passes between 4p.m. and 7p.m. if they are available . You can also use the app while in the park to monitor wait times of the attractions while enjoying the special parades and events happening that evening.
If you have questions or need further assistance, feel free to contact us.
Sincerely,
DaVenna Hikel

Really?!?! Which one is correct?

This really is an amazing email chain. Good work

 

[DonaldDuck77]

Just messaged Disney some pretty direct and un-sugarcoated questions. We shall see what response I get back lol.

Keep it up, everyone.

 

[Roxyfire]

It is hard to imagine because it's not that Splash is a big ride (we all know they gotta go down at some point) it's that it's a water ride that many people go on to get a relief from the heat. Believe me many are upset at this. It still isn't something people thought they would do when it's still very hot out (general thought is something else pushed it out of the more normal Jan/Feb time period). BTMRR isn't a water ride used to cool down--unless you count the wind. But that's besides the point. I was using that as an example to things Disney does that don't make a lot of sense and that one decision def. had a lot of posters about the time frame but once you get decision after decision you sorta get the idea that it shouldn't surprise you what may come.

I don't really think of it that way, just as it's a top pick for most people no matter the season. I'm sure it does help people to cool down but unless you have a fastpass it's probably not worth the wait in the afternoon. People were also very upset about Big Thunder. "It's a top ride why's it closing during such a busy time?" etc so on. 2 years ago it was Pirates. Clearly they like sticking refurbs at that time of the year even if the time between the 2nd week of January and mid March are slower and much cooler temps.

My whole point that is getting missed in a discussion about Splash Mountain is that they offer the early entry mainly because it benefits them. It just happens to benefit guests as well. When that perk no longer benefits them, or is financially positive, they'll dial it back.

 

[mom2rtk]

My whole point that is getting missed in a discussion about Splash Mountain is that they offer the early entry mainly because it benefits them. It just happens to benefit guests as well. When that perk no longer benefits them, or is financially positive, they'll dial it back.

Absolutely.

 

[JohnneeO]

This thread has raised some good points.

How does the crowd level in MK impact party entry?

Like most here, I have assumed that Party entry always begins at 4 PM, but have never considered any other contingency related to the crowd levels, especially those so high as to trigger phased closures. I suppose an event ticket could be classified as falling under "Those with in-park reservations or appointments", which would allow entry through phase 3.

And given the reconfiguration of the MK entrance plaza, it would be far easier to regulate party admission this year than last. Room that was previously occupied by security checks, and restricting movement to/from the secure area can now be used for other things, such as managing the flow of party guests.

 

[wilkeliza]

I did too at wdw.guest.communications@disneyworld.com

Hi,
In trying to find more information from WDW regarding the MNSSHP I asked two simple questions;
What time are guests allowed into Magic Kingdom when using their Party Ticket?
What is the time frame we can secure FastPasses on our Party Tickets?

These are the Cast members who responded via email “Help”:
Tegan Nguyen, Holden Dooly, Mirna Irizarry Torres, DaVenna Hikel and Bart May responded to a family friend.

And this is what they wrote:
Guests coming specifically to the special event may be admitted into the Park as early as 4pm.

Holden Dooly – You can set up Fast Passes between 4pm and 6pm
Bart May - You can reserve Fastpass from 4:20-6:30pm but if the park is overcrowded you will need to cancel them.
Mirna Irizarry Torres – Passed the buck and asked me to call.
DaVenna Hikel – Didn’t even read my letter and stated “The information as provided by my fellow cast members is correct.”

Members of my family and extended family have Fastpasses on their Party Tickets. During the past three weeks some have disappeared without warning, others received an email notice but there are those who have not been affected at all.

Planning this trip has been very stressful, disappointing and aggravating. I have a difficult time accepting this is how Disney conducts its business yet here I am. I would like someone from Disney to respond in writing so that I may share it with my family. Where do I need to send my questions to because your “Help” email address is where I’m getting all this nonsense from. Who do I need to contact to get an Official statement regarding the MNSSHP questions I’ve already asked four times?

Thank you,

That is very weird that so many CMs answered you. I know some CMs that work in that department and the email literately gets sorted and then sent to 1 person.

 

[cruising_bif]

I hope they either do away with fastpasses for party guests, OR allow those using a park day in addition to party entry to book 6 fastpasses that day (including 3 within the "party window"). It's only fair, in my opinion.

 

[Mackenzie Click-Mickelson]

I don't really think of it that way, just as it's a top pick for most people no matter the season. I'm sure it does help people to cool down but unless you have a fastpass it's probably not worth the wait in the afternoon. People were also very upset about Big Thunder. "It's a top ride why's it closing during such a busy time?" etc so on. 2 years ago it was Pirates. Clearly they like sticking refurbs at that time of the year even if the time between the 2nd week of January and mid March are slower and much cooler temps.

My whole point that is getting missed in a discussion about Splash Mountain is that they offer the early entry mainly because it benefits them. It just happens to benefit guests as well. When that perk no longer benefits them, or is financially positive, they'll dial it back.

It's totally ok that you don't view it that way nothing wrong with that...but there are plenty who did view it the way I presented it.

I can't much say about angst over BTMRR and POTC but the overall theme of the annoyance for Splash was the temperature factor and that was what I was speaking to. You seem to be speaking about the popularity of rides and refurbs and that was not what I was referring to.

As far as no FP=not worth the wait...that's a very subjective thought. Our threshold for wait times is 45mins-60mins (though we have decided to wait longer) but there people on the Boards that will not wait for more than 20mins for any ride.

No I got your point about early entry-it wasn't lost in the discussion. I don't disagree that there can/is a benefit but I was pointing out, which had already been talked about previously in the thread, that the way Disney does it isn't the only way to do it. Disney chooses to allow this and not hard bar people from entering the park..they can do that if they want to and they can change how the handle the parties in regards to Day and Party guests. My point was they can change at a moment's notice.

 

[DonaldDuck77]

I hope they either do away with fastpasses for party guests, OR allow those using a park day in addition to party entry to book 6 fastpasses that day (including 3 within the "party window"). It's only fair, in my opinion.

Fairness, unfortunately, is irrelevant to this issue. It is an issue of communication, or lack thereof. If they come out and clearly state (on Disney parks blog or some other official medium) that officially Disney will no longer allow FP+ reservations to be made using only party tickets, there would be some happy and others unhappy, but at least we would know.

 

[Broker]

I just tried to do Fastpasses for the first time ever using this new system. This is one huge bag of suck. The new rides in Animal Kingdom were gone within 2 minutes. 2 minutes. We linked 2 other families and between us all trying to get stuff scheduled it was a nightmare. I'll never do that again. You either schedule you or I will do all of the scheduling. It was overlapping and bumping and just a fiasco. I like the old printed tickets at the kiosk better than this nightmare.

 

[Queen of the WDW Scene]

I have not received an email back yet. But to be fair I did say that I wanted a detailed and accurate answer and if they had to ask someone higher up and it takes longer to get back to me instead of just giving me an answer that they think is correct then that would be ok.

 

[cruising_bif]

Fairness, unfortunately, is irrelevant to this issue. It is an issue of communication, or lack thereof. If they come out and clearly state (on Disney parks blog or some other official medium) that officially Disney will no longer allow FP+ reservations to be made using only party tickets, there would be some happy and others unhappy, but at least we would know.

Really, fairness is completely irrelevant to this issue? I'll admit that a breakdown in communication is the real issue at hand, but as long as people were discussing why they should or should not allow FPs for party goers, I put in my two cents.