Who has had their last day of FP+ cancelled due to making FP+ from 4pm-6:30pm with a MNSSHP ticket?

[Disneylover99]

Well I'm trying to make it easier for that person to understand. I don't know whether or not that person is onsite/offsite/has a magicband/printed the voucher. They will need proof of purchase somehow and often times if you don't use a magic band then it's best to just have the print out or ordered hard tickets at the ready for scanning.

Thanks! I knew what you meant. It made sense to me.

 

[DaisyJ]

OMG! It does...

Know Before You Go
View check-in times and other important information before attending the Happy HalloWishes Dessert Party.

Check-In Times and Locations

• Guests may also check-in directly at Tomorrowland Terrace Restaurant at 4:00 PM.

https://disneyworld.disney.go.com/dining/magic-kingdom/happy-hallowishes-dessert-package/

Dessert party, but good try.

 

[FoxC63]

But your emails weren't "official" policy statements from Disney. Weren't they in response to a question you submitted?

Yes I asked the same question repeatedly "Can we make FP on Party tickets?" there were a few other questions I asked as well but only in terms of stressing a point. All three replied FP's can be made on Party tickets BUT two stated different times. 4-6 then 4:30-6:30.

Still have to bring up the fact that there are pp with only party tickets in their MDE account that have not been affected by these cancellations.

 

[FoxC63]

Well I'm trying to make it easier for that person to understand. I don't know whether or not that person is onsite/offsite/has a magicband/printed the voucher. They will need proof of purchase somehow and often times if you don't use a magic band then it's best to just have the print out or ordered hard tickets at the ready for scanning.

Just making a statement @Roxyfire not a judgement call. You've been a valued DIS member for a while. If we all speak the same language then we prevent further confusion that'a all.

 

[FoxC63]

Dessert party, but good try.

How else are we to get into the park to get to the dessert party?! This too was addressed in my emails. "What time are we allowed in?"

4pm

 

[FoxC63]

This is what I found on the Disney website today regarding park entry time for MNSSHP...

https://disneyparksmomspanel.disney...ickeys-not-scary-halloween-party-time-344927/

Many years ago, when Disney first started MNSSHP, our family arrived at 6:45 pm. It was so jammed with people that we did not even enter the party until after 8:00! I love that Disney allows party goers entry at 4pm. It allows plenty of time for guests to get in, eat dinner, shop and maybe enjoy a ride or 2.

Yes! This is why Disney cannot go backwards. It was such a mess and so many pp were outraged, so Disney changed it to 4pm.

 

[Mackenzie Click-Mickelson]

OMG! It does...

Know Before You Go
View check-in times and other important information before attending the Happy HalloWishes Dessert Party.

Check-In Times and Locations

• Guests may also check-in directly at Tomorrowland Terrace Restaurant at 4:00 PM.

https://disneyworld.disney.go.com/dining/magic-kingdom/happy-hallowishes-dessert-package/

How else are we to get into the park to get to the dessert party?! This too was addressed in my emails. "What time are we allowed in?"

4pm

It also says this:


It still says you need valid theme park admission and MNSSHP tickets. It can be just as easy for Disney to say you can check in at 4pm for your dessert party but you need valid park admission to enter the gates at 4pm. The Dessert party isn't until 9:15pm and they didn't get a "Must be checked in by this time" time frame at least not on that page.

So at least IMHO still a grey area. I have no doubt to what they have been doing in the past but we have seen where Disney up and decides "nope that's not how we want to do this anymore". Clearly something is going on with FPs made in the system in comparison to number of theme park admission tickets someone has but it does appear it's not across the board every single person at this time. It didn't seem to be an issue months ago when they first released dates for the party and it's well past 60 days for the first party so something is going on.

 

[mesaboy2]

I never put too much stock in what Disney says on its websites or email replies. Anyone try to get a correct answer from them regarding when the resort to park buses actually start running?

Spoiler

Hint: It's not an hour before park open.

 

[FoxC63]

It also says this:
View attachment 258224

It still says you need valid theme park admission and MNSSHP tickets. It can be just as easy for Disney to say you can check in at 4pm for your dessert party but you need valid park admission to enter the gates at 4pm. The Dessert party isn't until 9:15pm and they didn't get a "Must be checked in by this time" time frame at least not on that page.

So at least IMHO still a grey area. I have no doubt to what they have been doing in the past but we have seen where Disney up and decides "nope that's not how we want to do this anymore". Clearly something is going on with FPs made in the system in comparison to number of theme park admission tickets someone has but it does appear it's not across the board every single person at this time. It didn't seem to be an issue months ago when they first released dates for the party and it's well past 60 days for the first party so something is going on.

EDIT: Woof! This reads crazy! Correct I this too I brought up and was received the response that only my party ticket is needed to enter at 4pm.

 

[Mackenzie Click-Mickelson]

Correct I this too I brought up and was received the response that only my party ticket is needed to enter at 4pm.

Well it contradicts what's on their website. To mesaboy2's point...that would mean neither should be taken as THE answer since it contradicts each other.

 

[Roxyfire]

Just making a statement @Roxyfire not a judgement call. You've been a valued DIS member for a while. If we all speak the same language then we prevent further confusion that'a all.

Makes sense. I did read last year to bring the card or printout just in case. It would be my luck that the magic bands/mde are on the fritz while I'm there. I often just hand over the card and don't want it back once it's been redeemed. I'm sure others keep them for mementos or scrapbooks.

It also says this:
View attachment 258224

It still says you need valid theme park admission and MNSSHP tickets. It can be just as easy for Disney to say you can check in at 4pm for your dessert party but you need valid park admission to enter the gates at 4pm. The Dessert party isn't until 9:15pm and they didn't get a "Must be checked in by this time" time frame at least not on that page.

So at least IMHO still a grey area. I have no doubt to what they have been doing in the past but we have seen where Disney up and decides "nope that's not how we want to do this anymore". Clearly something is going on with FPs made in the system in comparison to number of theme park admission tickets someone has but it does appear it's not across the board every single person at this time. It didn't seem to be an issue months ago when they first released dates for the party and it's well past 60 days for the first party so something is going on.

While you do have a point, I would be surprised if they did away with the early entry. While it's not heavily advertised, it's beneficial for both guests and CMs. They don't want massive lines of people trying to get into the party at 6:30 pm. We really won't know until the first few parties happen.

I do think they're trying to make the special event tickets a separate category from all the other tickets. It's probably harder to block FP+ reservations from special event tickets than it is to sweep the database and warn/remove excess FP+ from accounts that are flagged by a batch process. It's not a lot different than running a report stating who in the company has completed their mandatory training. If you don't, you get an automated email from the system. Possibly a nastygram from HR.

 

[FoxC63]

Makes sense. I did read last year to bring the card or printout just in case. It would be my luck that the magic bands/mde are on the fritz while I'm there. I often just hand over the card and don't want it back once it's been redeemed. I'm sure others keep them for mementos or scrapbooks.

The Just in Case was mainly for inclement weather which did occur. A few people reported they tried to get refunded due to the hurricane but because they didn't bring their method of payment with them Disney could only give them a Gift Card. Imagine Party tickets @ $100 a pop for a family of four, that's a lot on a GC. - NO Thanks.

since it's become the norm, but I believe last year at the F&W one day magic bands did not work. Not sure what happened or how long it lasted but several people couldn't pay with their Magic bands, they didn't bring cash or credit cards and had to travel all the way back to their resort to get them. What a mess!

 

[Mackenzie Click-Mickelson]

While you do have a point, I would be surprised if they did away with the early entry. While it's not heavily advertised, it's beneficial for both guests and CMs. They don't want massive lines of people trying to get into the party at 6:30 pm. We really won't know until the first few parties happen.

I do think they're trying to make the special event tickets a separate category from all the other tickets. It's probably harder to block FP+ reservations from special event tickets than it is to sweep the database and warn/remove excess FP+ from accounts that are flagged by a batch process. It's not a lot different than running a report stating who in the company has completed their mandatory training. If you don't, you get an automated email from the system. Possibly a nastygram from HR.

Hey nothing truly surprises me from Disney TBH.

I didn't think they would take Splash down when it's hot hot hot out. I didn't think they would close GMR until Toy Story Land opened up (though it kept getting more real as we got closer to D23 and what rumors were coming out of that). I didn't think HoP refurb would last as long as it has (though that's up in the air as to the exact reason for the delay), etc.

As far as the lines aspect..that doesn't seem to be an issue for Universal Studios for HHN and how they do it. So there is another way of doing it it's just whether or not Disney ever decides to mimic Universal and have a system such as either combing the park for Day guests and having a break in time before Party guests are let in or having a strict "cannot enter til party time" rule.

I'm not in disagreement really here just responding.

ETA: Agree something is changing, at least it seems that way, in regards to how the system treats special party tickets.

 

[FoxC63]

I am just curious to find out how many people this has happened to thus far.
It has not happened to me yet. I understand that it may be coming but I just want to get an idea of if its affecting the majority or just a few people.

Thanks OP for starting this thread! I hope it all get worked out soon.

 

[Roxyfire]

The Just in Case was mainly for inclement weather which did occur. A few people reported they tried to get refunded due to the hurricane but because they didn't bring their method of payment with them Disney could only give them a Gift Card. Imagine Party tickets @ $100 a pop for a family of four, that's a lot on a GC. - NO Thanks.

since it's become the norm, but I believe last year at the F&W one day magic bands did not work. Not sure what happened or how long it lasted but several people couldn't pay with their Magic bands, they didn't bring cash or credit cards and had to travel all the way back to their resort to get them. What a mess!

Yeah we were there that week, but at the Tuesday party. I felt so bad for those folks, looking forward to those parties and getting completely washed out. It was a very unfun couple of days. I have read many of those horror stories about MDE and I keep a small wallet with my ID (for important stuff like alcohol), credit card, and a small amount of cash. I think that's probably a good idea in general. At the party they were selling quite a few fun looking light up things but cash only. So I guess I saved myself a few dollars on that but it would've been a fun souvenir to bring home.

 

[Mackenzie Click-Mickelson]

The Just in Case was mainly for inclement weather which did occur. A few people reported they tried to get refunded due to the hurricane but because they didn't bring their method of payment with them Disney could only give them a Gift Card. Imagine Party tickets @ $100 a pop for a family of four, that's a lot on a GC. - NO Thanks.

since it's become the norm, but I believe last year at the F&W one day magic bands did not work. Not sure what happened or how long it lasted but several people couldn't pay with their Magic bands, they didn't bring cash or credit cards and had to travel all the way back to their resort to get them. What a mess!

To your second point. I know Disney markets MagicBands as if you don't need anything else with you but no matter what I'm carrying my ID and if I'm carrying my ID then a CC/Debit Card isn't taking up much more space and neither is cash. Technology works great...until it doesn't. I'd like to have that backup.

Sorta off-topic too but bounces off your off-topic comment lol but an off-campus apartment that I lived at in college had electronic keys (they were bulky and basically had a microchip key) that were programmed for the apartment and then your room was programmed too-this way your roommate couldn't use their key to enter your room and vice versa but they worked to open the main apartment door.

The locking mechanism worked on batteries. The worst thing was being stuck outside your apartment after normal business hrs in the freezing cold because the darn batteries got cold (or in other cases the batteries were just dead because they got used a lot) and you had to call emergency line to get them to come out. One time my bedroom door battery went dead and they had to drill through the locking mechanism and replace the whole thing. It was neat technology and worked well when it did-giving you a peace of mind for your belongings but there were times that I wished they hadn't gone all techy and just stuck with normal keys.

 

[FoxC63]

Okay OP @Queen of the WDW Scene I'll post all the emails I've received:

Re: Happy HalloWishes Dessert Party
Under "Event Details" you have listed; Valid theme park admission and Mickey's Not-So-Scary Halloween Party tickets are required.
I understand you need a valid party ticket to attend the party, but now we're required to purchase a party ticket AND park ticket just to have dessert?
Yes, I'd like someone to write back a response. Looking forward to it.

Saturday, July 22, 2017 3:28 PM
Dear Kirk,
Thank you for contacting the Walt Disney World® Resort.
I'm glad to hear your planning to come to Mickey's Not-So-Scary Halloween Party! Although the party begins at 7:00 PM, Guest coming specifically to the special event may be admitted into the Park as early as 4:00 PM. Otherwise, a Magic Your Way® Theme Park Admission would also be required to enter earlier in the day.
If you have questions or need further assistance, feel free to contact us.
Sincerely,
Tegan Nguyen


Hi Tegan,
Thank you for responding but I don't understand why the web site states we have to have both for the dessert party. It's very confusing and your answer isn't very clear. Do you in fact have to have both a park ticket AND party ticket to check in at the Tomorrowland Terrace Happy HallowWishes Dessert Party , simple yes or no would suffice. I would really hate to pass along incorrect information or information that can be misunderstood.
In your response you brought up another question, are guests allowed to enter Magic Kingdom at 4pm during MNSSHP? You wrote "may" which leaves me wondering why you aren't being clear. "Guest coming specifically to the special event may be admitted into the Park as early as 4:00 PM." What is this "MAY be admitted"? Why not define this so there is no confusion a simple yes or no would suffice here too.
Lastly, I would like to know Disney's policy regarding FastPasses on MNSSHP party tickets between 4-7 pm. I understand in the past Disney did not allow FatPasses after 7pm but I'm specifically interested between 4-7 pm. At the cost of the ticket especially on Halloween night I would think this would be allowed but I don't see a policy on WDW official site regarding it. And can you please tell me what is the time frame Disney allows guests to make fastpasses on a regular park day during a MNSSHP? Is it from park day regular opening hours through 7pm?
Thank you so much! I hope you have a magical day too!

Wed 7/26, 10:51 AM
Dear Kirk,
Thank you for your reply. For any dining reservations (including the Dessert Party) that occur after 7pm on the date of the Mickey's Not So Scary Halloween Party, it is necessary that you have an event ticket for it. A regular ticket for the Magic Kingdom won't allow you to be in the park for the event which begins at 7pm.
All you need for the Dessert Party is a dining reservation. However, if that occurs when Mickey's Not So Scary Halloween Party begins, you'll need an event ticket to enter the Magic Kingdom. I hope that helps a bit. I apologize for any confusion.
If you have an event ticket, you can enter the Magic Kingdom as early as 4pm despite the event not officially occurring until 7pm.
You can set up Fast Passes between 4pm and 6pm if you like. It will essentially allow you to be able to set up 2 Fast Passes at that time (which is an unadvertised perk). Fast Pass times aren't allowed to go over 7pm. If you have a regular park day, you can set up Fast Passes from the time of opening until 6pm on day's when the Mickey's Not So Scary Halloween Party is occurring.
We look forward to seeing you soon, Kirk! Have a magical time!
If you have questions or need further assistance, feel free to contact us.
Sincerely,
Holden Dooly

Hi Holden,
Thank you for your response but I have a bone to pick and more confusion as members in your team are telling a different story to other guests, so tell me who is correct here? Does this need to be answered by someone higher?

Dear Summer,
Thank you for contacting the Walt Disney World® Resort.
Mickey's Not-So-Scary Halloween Party is from 7pm until midnight, this is what time your ticket covers. The only way to guarantee early entry is with a Magic Your Way® ticket for Magic Kingdom® Park.
However, as long as Magic Kingdom® Park is not overcrowded the day you will be attending, you will be able to enter the park as early as 4pm. But this is not guaranteed.
You can reserve Disney FastPass®+ from around 4:20-6:30pm but if the park is overcrowded, you would need to cancel the Disney FastPass®+ selections. As you probably know, since the number of party tickets sold is limited per night, we do not need to offer Disney FastPass®+ during the party.
Remember www.disneyworld.com is our official site, and you cannot always believe what you read on other sites.
Sincerely,
Bart May

4pm entry is not guaranteed? And please tell me what's going on with FastPass again? If it's "overcrowded" can you please tell me how we're suppose to know if the park is "overcrowded" and what is the exact time frame we can make FastPass on our Party Tickets during the MNSSHP, is it between 4:20-6:30 or 4pm-6pm?
It seem to me you should have a Team meeting to discuss what is and isn't true and include Guest Services and the IT Department as they're telling yet another story that doesn't come close to either of the letters not to mention many guests have stated their FastPasses are disappearing from regular park tickets when a MNSSHP is associated to their profile.
I look forward to hearing from you.

Friday, July 28, 2017 2:31 PM
Dear Kirk,
Thank you for contacting the Walt Disney World® Resort.
For MyDisneyExperience concerns, please give Disney's Internet Help Desk a call at your earliest convenience. An expert Cast Member will be happy to assist you with all of your questions and concerns. Disney's Internet Help Desk can be reached at 407-939-4357, and is available from 7:00 AM to 11:00 PM. (Eastern Time), seven days a week. For security purposes, we will ask for verification on all accounts we will need to assist you with. Please have the following information available for each account: First and last name registered to the account, e-mail address of the account and the address listed on the profile. We look forward to hearing from you soon!
If you have questions or need further assistance, feel free to contact us.
Have a Magical Day!
Sincerely,
Mirna Irizarry Torres


HI Mirna,
Thank you for your response however I prefer my questions answered via email. Once again I would like to know who is correct, I've attached two responses and would like to get to the bottom of this.
4pm entry is not guaranteed? And please tell me what's going on with FastPass again? If it's "overcrowded" can you please tell me how we're suppose to know if the park is "overcrowded" and what is the exact time frame we can make FastPass's on our Party Tickets during the MNSSHP, is it between 4:20-6:30 or 4pm-6pm?
Thank you so much for all your help and ensuring my family and I have have a great vacation.


Fri 7/28, 10:52 PM
Dear Kirk,
Let me first thank you for being so patient while we try to assist you in planning your time with us at the Mickey's Not So Scary Halloween Party. The information as provided by my fellow cast members is correct. Since there is no way to know how many guest will be in attendance on the day you have selected in advance, 4p.m entry is not guaranteed. You can set up Fast Passes between 4p.m. and 7p.m. if they are available . You can also use the app while in the park to monitor wait times of the attractions while enjoying the special parades and events happening that evening.
If you have questions or need further assistance, feel free to contact us.
Sincerely,
DaVenna Hikel

Really?!?! Which one is correct?

 

[Roxyfire]

Hey nothing truly surprises me from Disney TBH.

I didn't think they would take Splash down when it's hot hot hot out. I didn't think they would close GMR until Toy Story Land opened up (though it kept getting more real as we got closer to D23 and what rumors were coming out of that). I didn't think HoP refurb would last as long as it has (though that's up in the air as to the exact reason for the delay), etc.

As far as the lines aspect..that doesn't seem to be an issue for Universal Studios for HHN and how they do it. So there is another way of doing it it's just whether or not Disney ever decides to mimic Universal and have a system such as either combing the park for Day guests and having a break in time before Party guests are let in or having a strict "cannot enter til party time" rule.

I'm not in disagreement really here just responding.

ETA: Agree something is changing, at least it seems that way, in regards to how the system treats special party tickets.

They had Big Thunder out for refurb last year at the same time .I consider that to be a pretty big ride, along with Splash Mountain. So it's not that hard to imagine them doing that. I don't know anything about HHN at Universal but I know Disney wants people in that park spending money. If they're in line at the gate, they're not buying merch or snacks. I think someone bringing up the 4pm entry as something that needs to be "cracked down on" is unrelated to the FP issue. The early entry is a courtesy. They can allow people through the tapstiles at 3:30 pm or 6:30 pm and that's their call. Unless you have an AP or day ticket to burn, they'll hold people off until they say it's time to enter.

The FP issue is different because if someone is going off prior year's knowledge and does not know they're doing something wrong, they're at risk of getting their account locked. Unfortunately all we can do is speculate until the parties start.

 

[Mackenzie Click-Mickelson]

They had Big Thunder out for refurb last year at the same time .I consider that to be a pretty big ride, along with Splash Mountain. So it's not that hard to imagine them doing that.

It is hard to imagine because it's not that Splash is a big ride (we all know they gotta go down at some point) it's that it's a water ride that many people go on to get a relief from the heat. Believe me many are upset at this. It still isn't something people thought they would do when it's still very hot out (general thought is something else pushed it out of the more normal Jan/Feb time period). BTMRR isn't a water ride used to cool down--unless you count the wind. But that's besides the point. I was using that as an example to things Disney does that don't make a lot of sense and that one decision def. had a lot of posters about the time frame but once you get decision after decision you sorta get the idea that it shouldn't surprise you what may come.

I don't know anything about HHN at Universal but I know Disney wants people in that park spending money. If they're in line at the gate, they're not buying merch or snacks.

Universal has the Day guests leave at 5pm and party guests are held in what is usually referred to as holding pens until the party starts which is at 6pm. As wilkeliza clarified for me "if you have a day admission and a HHN ticket you do not have to exit. You can go to one of the 2 or 3 holding pens where they scan your HHN ticket at entry. From there you do not have to go back through security and depending on which pen you choose you have an advantage to the houses closest to it." I had originally thought you had to exit the park and re-enter with your party ticket.

I'd imagine Universal wants the same with people spending money too. They aren't that much different from Disney.

The FP issue is different because if someone is going off prior year's knowledge and does not know they're doing something wrong, they're at risk of getting their account locked.

Well that I totally agree on. No one I think wants to be blindsided. I'm sure the people who got the e-mail and aren't DISers or who aren't cruising the various threads actively are on panic mode.

 

[DisneyMom93]

Okay OP @Queen of the WDW Scene I'll post all the emails I've received:

Re: Happy HalloWishes Dessert Party
Under "Event Details" you have listed; Valid theme park admission and Mickey's Not-So-Scary Halloween Party tickets are required.
I understand you need a valid party ticket to attend the party, but now we're required to purchase a party ticket AND park ticket just to have dessert?
Yes, I'd like someone to write back a response. Looking forward to it.

Saturday, July 22, 2017 3:28 PM
Dear Kirk,
Thank you for contacting the Walt Disney World® Resort.
I'm glad to hear your planning to come to Mickey's Not-So-Scary Halloween Party! Although the party begins at 7:00 PM, Guest coming specifically to the special event may be admitted into the Park as early as 4:00 PM. Otherwise, a Magic Your Way® Theme Park Admission would also be required to enter earlier in the day.
If you have questions or need further assistance, feel free to contact us.
Sincerely,
Tegan Nguyen


Hi Tegan,
Thank you for responding but I don't understand why the web site states we have to have both for the dessert party. It's very confusing and your answer isn't very clear. Do you in fact have to have both a park ticket AND party ticket to check in at the Tomorrowland Terrace Happy HallowWishes Dessert Party , simple yes or no would suffice. I would really hate to pass along incorrect information or information that can be misunderstood.
In your response you brought up another question, are guests allowed to enter Magic Kingdom at 4pm during MNSSHP? You wrote "may" which leaves me wondering why you aren't being clear. "Guest coming specifically to the special event may be admitted into the Park as early as 4:00 PM." What is this "MAY be admitted"? Why not define this so there is no confusion a simple yes or no would suffice here too.
Lastly, I would like to know Disney's policy regarding FastPasses on MNSSHP party tickets between 4-7 pm. I understand in the past Disney did not allow FatPasses after 7pm but I'm specifically interested between 4-7 pm. At the cost of the ticket especially on Halloween night I would think this would be allowed but I don't see a policy on WDW official site regarding it. And can you please tell me what is the time frame Disney allows guests to make fastpasses on a regular park day during a MNSSHP? Is it from park day regular opening hours through 7pm?
Thank you so much! I hope you have a magical day too!

Wed 7/26, 10:51 AM
Dear Kirk,
Thank you for your reply. For any dining reservations (including the Dessert Party) that occur after 7pm on the date of the Mickey's Not So Scary Halloween Party, it is necessary that you have an event ticket for it. A regular ticket for the Magic Kingdom won't allow you to be in the park for the event which begins at 7pm.
All you need for the Dessert Party is a dining reservation. However, if that occurs when Mickey's Not So Scary Halloween Party begins, you'll need an event ticket to enter the Magic Kingdom. I hope that helps a bit. I apologize for any confusion.
If you have an event ticket, you can enter the Magic Kingdom as early as 4pm despite the event not officially occurring until 7pm.
You can set up Fast Passes between 4pm and 6pm if you like. It will essentially allow you to be able to set up 2 Fast Passes at that time (which is an unadvertised perk). Fast Pass times aren't allowed to go over 7pm. If you have a regular park day, you can set up Fast Passes from the time of opening until 6pm on day's when the Mickey's Not So Scary Halloween Party is occurring.
We look forward to seeing you soon, Kirk! Have a magical time!
If you have questions or need further assistance, feel free to contact us.
Sincerely,
Holden Dooly

Hi Holden,
Thank you for your response but I have a bone to pick and more confusion as members in your team are telling a different story to other guests, so tell me who is correct here? Does this need to be answered by someone higher?

Dear Summer,
Thank you for contacting the Walt Disney World® Resort.
Mickey's Not-So-Scary Halloween Party is from 7pm until midnight, this is what time your ticket covers. The only way to guarantee early entry is with a Magic Your Way® ticket for Magic Kingdom® Park.
However, as long as Magic Kingdom® Park is not overcrowded the day you will be attending, you will be able to enter the park as early as 4pm. But this is not guaranteed.
You can reserve Disney FastPass®+ from around 4:20-6:30pm but if the park is overcrowded, you would need to cancel the Disney FastPass®+ selections. As you probably know, since the number of party tickets sold is limited per night, we do not need to offer Disney FastPass®+ during the party.
Remember www.disneyworld.com is our official site, and you cannot always believe what you read on other sites.
Sincerely,
Bart May

4pm entry is not guaranteed? And please tell me what's going on with FastPass again? If it's "overcrowded" can you please tell me how we're suppose to know if the park is "overcrowded" and what is the exact time frame we can make FastPass on our Party Tickets during the MNSSHP, is it between 4:20-6:30 or 4pm-6pm?
It seem to me you should have a Team meeting to discuss what is and isn't true and include Guest Services and the IT Department as they're telling yet another story that doesn't come close to either of the letters not to mention many guests have stated their FastPasses are disappearing from regular park tickets when a MNSSHP is associated to their profile.
I look forward to hearing from you.

Friday, July 28, 2017 2:31 PM
Dear Kirk,
Thank you for contacting the Walt Disney World® Resort.
For MyDisneyExperience concerns, please give Disney's Internet Help Desk a call at your earliest convenience. An expert Cast Member will be happy to assist you with all of your questions and concerns. Disney's Internet Help Desk can be reached at 407-939-4357, and is available from 7:00 AM to 11:00 PM. (Eastern Time), seven days a week. For security purposes, we will ask for verification on all accounts we will need to assist you with. Please have the following information available for each account: First and last name registered to the account, e-mail address of the account and the address listed on the profile. We look forward to hearing from you soon!
If you have questions or need further assistance, feel free to contact us.
Have a Magical Day!
Sincerely,
Mirna Irizarry Torres


HI Mirna,
Thank you for your response however I prefer my questions answered via email. Once again I would like to know who is correct, I've attached two responses and would like to get to the bottom of this.
4pm entry is not guaranteed? And please tell me what's going on with FastPass again? If it's "overcrowded" can you please tell me how we're suppose to know if the park is "overcrowded" and what is the exact time frame we can make FastPass's on our Party Tickets during the MNSSHP, is it between 4:20-6:30 or 4pm-6pm?
Thank you so much for all your help and ensuring my family and I have have a great vacation.


Fri 7/28, 10:52 PM
Dear Kirk,
Let me first thank you for being so patient while we try to assist you in planning your time with us at the Mickey's Not So Scary Halloween Party. The information as provided by my fellow cast members is correct. Since there is no way to know how many guest will be in attendance on the day you have selected in advance, 4p.m entry is not guaranteed. You can set up Fast Passes between 4p.m. and 7p.m. if they are available . You can also use the app while in the park to monitor wait times of the attractions while enjoying the special parades and events happening that evening.
If you have questions or need further assistance, feel free to contact us.
Sincerely,
DaVenna Hikel

Really?!?! Which one is correct?

Hahaha. This one states "You can set up Fast Passes between 4p.m. and 7p.m."

How frustrating.