Who has had their last day of FP+ cancelled due to making FP+ from 4pm-6:30pm with a MNSSHP ticket?

[Mackenzie Click-Mickelson]

To me cracking down on something implies that there is rule breaking or cheating going on. That's not the case here. So yes, you may as well be calling them cheaters. I don't have any mnsshp tix so I don't have a dog in this fight. I am neutral on the issue. Just calling it how I see it.

ETA: the school is cracking down on tardiness, the police on speeders, the border patrol on illegal entry, etc.

I totally get what you're saying and agree on the overal general usage.

But to be fair the bolded is very much like what was going on with the FP and ticket entitlement situation. 'Cracking down' was being used to describe that from many people. There wasn't a clear majority consensus if what people were doing was against Disney's policy prior to the whole shake up but it sure was after Disney starting paying attention to ticket entitlements used for admission into the park (and as such it cannot be discussed in-depth here on the DIS). I think that is more or less what people are saying when they say 'crack down'. Explicit rules or not sometimes, as we have seen with the ticket entitlement situation, Disney can choose to adjust how their system and they themselves look at A,B,C in regards to X,Y,Z.

 

[DisneyChris2016]

There is the intentional change within the FP system.

When accounts are flagged, the MDE Profile doesn't indicate the abuse except to Disney. After a designated number of abuses, the Profile is locked.

Disney has specific protocol for unlocking an account and CMs have been trained to handle the questions from those who are locked.

The same way CMs have been trained to handle the questions regarding FP+ eligibility during the parties? This is so ridiculous. So many people keep posting that CMs don't know anything, and their word is not "official". Even though I e-mailed them directly through the Disney official site, and they replied to me with official Disney credentials. I understand there may be thousands of CMs working phone and e-mail inquiries... What type of training do they have (or not have) that they can't answer this in a consistent manner? If my account does get flagged for using FP+ during MNSSHP, which a CM explicitly told me IS allowed, I think I have pretty good grounds for getting my account "unlocked" again. I would rather not have to go through the hassle, but I'm getting so annoyed it's kind of the principal of the thing at this point.

Again, I'm attending the first party, so I will post back with my experience at the end of the month, but if accounts are being flagged without any notice to the user, I might not know that I have a problem anyway...

 

[Mackenzie Click-Mickelson]

The same way CMs have been trained to handle the questions regarding FP+ eligibility during the parties? This is so ridiculous. So many people keep posting that CMs don't know anything, and their word is not "official". Even though I e-mailed them directly through the Disney official site, and they replied to me with official Disney credentials. I understand there may be thousands of CMs working phone and e-mail inquiries... What type of training do they have (or not have) that they can't answer this in a consistent manner? If my account does get flagged for using FP+ during MNSSHP, which a CM explicitly told me IS allowed, I think I have pretty good grounds for getting my account "unlocked" again. I would rather not have to go through the hassle, but I'm getting so annoyed it's kind of the principal of the thing at this point.

Again, I'm attending the first party, so I will post back with my experience at the end of the month, but if accounts are being flagged without any notice to the user, I might not know that I have a problem anyway...

You must have not worked at a call center before.

The whole different answer things is by no means a Disney-only thing...not by a long shot. It's unfortunate but it's not always the CM's (and as a general the call center employee's) fault and sometimes it's so far fetched that you're going how did you even come up with that answer.

 

[hiroMYhero]

.

The same way CMs have been trained to handle the questions regarding FP+ eligibility during the parties? This is so ridiculous. So many people keep posting that CMs don't know anything, and their word is not "official". Even though I e-mailed them directly through the Disney official site, and they replied to me with official Disney credentials. I understand there may be thousands of CMs working phone and e-mail inquiries... What type of training do they have (or not have) that they can't answer this in a consistent manner? If my account does get flagged for using FP+ during MNSSHP, which a CM explicitly told me IS allowed, I think I have pretty good grounds for getting my account "unlocked" again. I would rather not have to go through the hassle, but I'm getting so annoyed it's kind of the principal of the thing at this point.

Again, I'm attending the first party, so I will post back with my experience at the end of the month, but if accounts are being flagged without any notice to the user, I might not know that I have a problem anyway...

Disney updated their Terms and Conditions/TOS last September. In June, they began enforcing it. They obviously felt they didn't have to explain consequences when they've delineated correct usage of valid park tickets. With the flagging, they are tracking habitual abusers and then lock Profiles.

 

[DonaldDuck77]

You must have not worked at a call center before.

The whole different answer things is by no means a Disney-only thing...not by a long shot. It's unfortunate but it's not always the CM's (and as a general the call center employee's) fault and sometimes it's so far fetched that you're going how did you even come up with that answer.

What is frustrating with this issue is that it isn't just calling center CMs. People are getting different answers from guest services CMs as well ("official" Disney answers). I guess we are going to have to start lumping previously assumed official guest services email responses in with the typical clueless call center CM answers.

 

[sharonabe]

The email some people are getting must be due to having fastpasses in another park already that day or something else.

Nope. The two specific ones I've seen were ONLY going to the party and not another park on the same day. There seems to be no rhyme or reason as to who is getting emails with a heads up that their FP+ are about to be deleted. The reason the OP started this thread was to try to determine if there is.

 

[Mackenzie Click-Mickelson]

What is frustrating with this issue is that it isn't just calling center CMs. People are getting different answers from guest services CMs as well ("official" Disney answers). I guess we are going to have to start lumping previously assumed official guest services email responses in with the typical clueless call center CM answers.

Don't get me wrong though there are some fantastic CMs out there.

 

[Queen of the WDW Scene]

So despite Disney saying I would not receive my MNSSHP tickets until after August 8th I got them in the mail today.
As someone had already mentioned the paper with the tickets for this year just says 7pm-midnight.

IF it has always only been implied 4pm then I supposed they have no reason to post any additional info about when you can get in or that this year it will be different however when people have called or emailed Disney it has been said 4pm so it just others me that there is no consistent and concrete answer ya know?

 

[amcnj]

1) If you're already at MK before 7 pm on a regular (not party) ticket, you can go to one of the stations inside the park, scan your magic band, and they will give you the wristband for the party that evening. You do not have to go outside to re-scan, but you do have to go to one of the stations. When we went in 2015, we were already at MK and there was a station in Fantasyland by Philharmagic. There is also a station by Pirates. It opens sometime after 4:00 pm.

2) No. While double-dipping is not allowed either, what we have been discussing is not double dipping. Some of the guests that are using a MNSSSHP ticket to make their *only* FPs for that day are getting notification that they do not have enough ticket entitlements for their FPs. For example, say you have a 4-day PH ticket and 1 MNSSHP ticket. You make 5 days of FPs, including the day of the party from 3:30 - 6:30. The system will delete for some the last days of FPs, as if you did not have a valid ticket on one of your days. Basically, the system is not seeing the MNSSHP ticket as a valid ticket to make FP for some. Unclear at this point if it will be for everyone.

EDIT to add: Also worth noting that not everyone has received notification. Some had their FPs for their last day disappear without any email notification. However, the last few posts I have seen about this indicate they received a notification.

Thank you for the clarification!

 

[PatMcDuck]

My opinion only.

Disney has allowed the 4 pm entry on party days to #1 avoid huge hours long lines outside the park if they did not allow entry until 7. It is a convenience for them, a practical solution to that problem and a bonus for party goers. I do not dispute that in prior years, and even for some this year, that they allowed booking FP+ during those hours between 4-7. Clearly they did allow this.

It appears that they may no longer wish to extend the FP+ with party ticket only perk. As someone who is frustrated in late October by the early closings at MK for 5 out of 7 nights, I actually applaud this move. I am in the park, with a regular paid park admission, and these party goers come pouring in, using FP + that may prevent me from getting FP+. These party people paid for a party that begins at 7, not 4. There are so many attractions at MK, it would seem that they could grab food, ride standby, etc until 7. But that is just my opinion. From a non-party goer POV. There are only 2 nights a week MK is open past 7, and those nights are packed, and usually only one falls during my 5 night trip.

But, I can understand the frustration with losing the last day FP+, when it is unexpected. I would be upset too, and surprised. They should clearly state when you buy the MNSSHP tickets, that you should not book FP+ with those, if that is your only entry ticket that day. To change it now, while people are booking FP+ for Sept/Oct seems chaotic.

Good luck to you all who are effected.

 

[Boski]

 

[FoxC63]

This needs to be posted in the Halloween thread maybe? They seem to think it's a glitch.

We still have pp with only party tickets in their MDE account and their MNSSHP FP's have remained intact.

 

[FoxC63]

Yes that's what I'll be doing. You can turn in your party tickets and get the wrist band in Tomorrowland.

There's no need to "turn in your party tickets" it's not an exchange program. You simply show them the ticket and they give you a wrist band.

 

[FoxC63]

So when I scan in, can I ask someone to see which ticket was used? Or do I need to make sure I scan in before 3:30pm? I just don't want it to automatically default to my party ticket.

Yes. You can ask the CM's with the ipad to double check for you or you could have your tickets prioritized.

 

[FoxC63]

Disney never officially said MNSSHP and MVMCP tickets were valid for FPs.

Your email is stating you are overbooked for your length of regular tickets linked in your Profile. They are stating one of your entitlements is no longer a valid entitlement for FPs. That's as official as they will get.

I received three emails stating that that we can. What Disney has not done is come right out and say "NO more FP's on party tickets." and again that doesn't explain why those with just party tickets in the MDE account have not been affected with cancellations.

 

[FoxC63]

Hey, maybe Disney will finally crack down on the people that enter at 4pm with their "party" tickets.

What?! I don't get this at all.

 

[FoxC63]

It has never been advertised by Disney party goers can enter at 4pm. It's a loophole that is exploited due to social media.

Hmmm, again I received three emails stating party goers do get to go in at 4pm. This really isn't staying on topic either, this thread is about cancelled FP's.

 

[hiroMYhero]

I received three emails stating that that we can. What Disney has not done is come right out and say "NO more FP's on party tickets."

But your emails weren't "official" policy statements from Disney. Weren't they in response to a question you submitted?

 

[Roxyfire]

There's no need to "turn in your party tickets" it's not an exchange program. You simply show them the ticket and they give you a wrist band.

Well I'm trying to make it easier for that person to understand. I don't know whether or not that person is onsite/offsite/has a magicband/printed the voucher. They will need proof of purchase somehow and often times if you don't use a magic band then it's best to just have the print out or ordered hard tickets at the ready for scanning.

 

[FoxC63]

It says it on plenty of blogs, but never on any official Disney page. The info for this years party doesn't even list a start time ~ anywhere.

OMG! It does...

Know Before You Go
View check-in times and other important information before attending the Happy HalloWishes Dessert Party.

Check-In Times and Locations

• Guests may also check-in directly at Tomorrowland Terrace Restaurant at 4:00 PM.

https://disneyworld.disney.go.com/dining/magic-kingdom/happy-hallowishes-dessert-package/