I personally find the Navigator to be much sturdier than the XXL. And easier to lift/manuever.
The gal whose friends had problems...the wheel problem sounds defective.
The handle issue--it does slide out, so may just pop back in. Hopefully she wasn't using the handle to lift into car. It couldn't take it. Thats what side handles are for.
I just sold hundreds of CIS products at my store w/ VERY few defects. And CIS always took them back!
Kris
The gal whose friends had problems...the wheel problem sounds defective.
The handle issue--it does slide out, so may just pop back in. Hopefully she wasn't using the handle to lift into car. It couldn't take it. Thats what side handles are for.
I just sold hundreds of CIS products at my store w/ VERY few defects. And CIS always took them back!
Kris