When/How to Make Special Room Requests

[Jess_S]

This was my first time booking a Disney vacation online. For our Disneyland and Disney Cruise trips I've always spoken to someone on the phone and they have noted our bed requests and celebrations. For our upcoming trip (staying at AKL), I'm hoping for a king bed and we're also celebrating my son's 3rd birthday. Do I wait until online check in to let Disney know about these things? Or is there a benefit to calling now and speaking to someone?

 

[mickeynut1]

This was my first time booking a Disney vacation online. For our Disneyland and Disney Cruise trips I've always spoken to someone on the phone and they have noted our bed requests and celebrations. For our upcoming trip (staying at AKL), I'm hoping for a king bed and we're also celebrating my son's 3rd birthday. Do I wait until online check in to let Disney know about these things? Or is there a benefit to calling now and speaking to someone?

You can call anytime and have your requests noted on your reservation. I've never done OCI, but from what I understand, the choices are somewhat general/limited, so if there are specific things you want added, I would call.

 

[Lisaloo]

I would definitely call. I also strongly suggest asking them to reprice your trip. We do this numerous times before we get there. I called yesterday and found out that I had a unique code for free hoppers and a $38 discount on our rooms. The savings was over $500. I talked to an awesome CM and she said she is shocked that more people don't do this and she is always finding discounts (some small, some amazing) that weren't necessarily available at booking.

She also noted our room requests on the reservation.

We only go to Disney every couple of years but we take other very nice vacations each year. I've found that being diligent and extremely friendly beforehand can really add up.