Thank you! I just emailed them following the links you suggested. I did call, and the rep did see my reservation, but was not able to give me the Loews confirmation number. I asked him about the $150 dining credit, he said it's only if you book through Universal, but I have seen that promo on the Cheaptickets and other search engine webisites, so not sure about that. when I emailed the concierge I did ask about it.
Thanks again!