1) nobody was called out by name. No surname provided, and only a state or residence referred to; it wasn’t like any one individuals twitter / Facebook / Instagram user name was given out. 2) the author of the email only worded it so harshly in order to get attention. I myself have questioned their commitment to growing the channel numbers etc, but as pete said: they aren’t the trackers; this isn’t their main source of income; this is gravy. The emailer was more than happy to be overly aggressive in their correspondence; I do not think the retort was excessive.