What a difference a phone call makes - Vent

[pixie08]

Also standard rooms at BLT are much harder to come by. I have friends who own there and have not been able to obtain a SV to save points.Maybe there was no room available because they were booked from other reservations and then someone cancelled? It happens all the time.

Also if the CM was rude, there is no need for that. I can say we call DVC a lot and always have such great CM's. It was just a bad one. You can write and complain. It's the only way they can fix it.

 

[Sammie]

Just a note here that the DVC Guides themselves are not allowed to post here on the DIS.

However, we do have a Cast Member Board where other Disney CM's are allowed to post - it is a closed board and private so only those CM's are there posting.

Who does not allow them and how would they know?

 

[photobob]

I have been fortunate and haven't had a similar experience. I will say that I have had some that were much better than others but never one that I'd consider rude or unhelpful.

 

[Lil' Grumpy]

of course, just my observations but based on same type of
responses being repeated whenever owners are expressing
their problems.

does anyone know the safeguards dvc are doing so guides
not following the rules?

especially since most are dvc points owners.

 

[Lil' Grumpy]

just a bump.

anyhoo, the primary message is to make regular owners aware
that the guides are owners too, & i have real concerns that
they are using their "positions" in dvc for their benefit.

also when i "read" new owners asking questions here, more
often than not, a poster that i haven't seen here on a regular
bases, chimed in by posting a very negative, discouraging
posts. huh?

why? i think some are also "moonlighting", working in other
resales. & are doing so for profits...anyway they can.

before giving my wife this gift, i was part of another community
group here. the crappy crap dvc pulled with us, have forced
me into learning as much as i can, so we as new owners will
not be take advantage.....& so i can do problem solving.

my message to new owners....don't expect/rely on dvc
guides to help you & your family needs.

 

[Tamar]

We've been DVC owners since 2000. Sometimes MS cannot give us what we want, but we've always received at least an offer to check for other options.

Quite frankly, I really like the fact that so many DVD employees are DVC owners. To me it reinforces the value of my purchase that those selling it believe in it enough to make their own purchase....or they purchased and liked it so much they joined the company (and NO, I'm not a DVD employee...would be hard to do from MN).

 

[Lil' Grumpy]

frankly, i didn't care one way or the other. [ @ first i thought
it was a good indicator until i learn they don't pay the same.
however, i think that was a good perk..except what keeps
others from just working a few months & then leaving dvc?]

fyi, the reason i became suspicious had to do with us not
getting our first revs. @ the 11mos opening date & then
strange things happening that got me looking on this direction.


over & over , i was told that our original revs. had nothing
to do with the avenue most likely causing us not to being
able to book. and this denial came from those working dvc.
so every time i kept asking if they were members, the
answers i got were 100%. it was @ this point i realized
maybe the dvc workers were right, and is why i am
questioning "who" & "how" checking on dvc workers?

if they are following the rules like other members, i don't have
any problem with them. but liked i said, i have had enough
experiences where i think there are real concerns with this
group of owners.

 

[Lil' Grumpy]

dear op, hope everything ended up ok?

well, i see the one poster never returned, as expected.

while we were there over the holidays, i went over to the dvc
center twice. with the first manager, there were 2 things he
commented- that i felt was important for owners to know.
he mentioned, in the past , some guides were let go, after
abusing their privileges. now he gave this input as a
comfort measure since this was an area i have been asking
about. it did not make me feel better.

the other was to offer a bargaining chip...as if to discourage
future reporting. some issues, he just wanted to go away.
i also presented documentation from the things being reported
here, with the indications suggesting abuse. it wasn't wasted
on me, that he didn't even looked, & was uncomfortable.

the next visit, the manager , lady d., told bold-face promises,
that i knew @ the time, she had no intention of keeping.


also how they are ignoring some members not following the
their dvc rules.

the "issues" are problems but not nearly as concerning as the
lack of cooperation & problem solving.


i think all owners should be concern of the day to day operations &
who can we rely on. i am very, very concern over 2 major
potential problems that can effect us directly. first is safety.
second is "dues" that we pay for vandalism. they tell me we don't
but i don't believe them. [ workers told me, they reported the
so call "guests" - vandals, but they were told to ignored it.

 

[NewDCLGuy]

Most CM's are good. Very good. But as with any large group, there are some duds. The second you realize you have a dud, politely end the conversation and call back.

 

[Tamar]

dear op, hope everything ended up ok?

well, i see the one poster never returned, as expected.

?? Am I the poster who never returned? With 4 pages of posts, not sure if you were referring to me, but i am here.

 

[dzorn]

my message to new owners....don't expect/rely on dvc
guides to help you & your family needs.

Guides are there to sell you points, BLT SV is hard to come by and books up very fast. If they don't have a room what do you expect them to do?

Maybe I'm not following but why do you think the guides have any ability to book their own points or change their own reservation?
Why would it matter if they own points?


Denise in MI

 

[lilpooh108]

I always press "1" to take the customer satisfaction survey, and give all 5's when the CM was excellent and lower numbers when the CM was not. I'm hoping that DVC actually looks at the surveys for feedback on the CMs.

 

[foleymk]

As mentioned in the OP, we are happily booked in a LV for 6 nights. This vent was more in regards to the varying degrees of enthusiasm ( or lack therof) of some CM to help with a newbie reservation.

While we dont expect red carpet treatment as small fish in a big ocean of DVC members, at the busiest time of the year, we did make it clear on the day of signing that one of the main reasons for signing there and then (as up until now we have been doing well with FL and AP discounts on rooms) was that we should have no problems getting a reservation as first timers for this christmas due to 'special priviliges and access to rooms'.
If we were unable to obtain a suitable booking, we would have cancelled our purchase (as we were told on every page we signed that we had 10 days to change our mind no questions asked) not out of petulance or anger, but purely due to the fact that we could afford a DVC purchase, or Cash purchase for a Christmas Vacation, but not both at the same time.

Thank you all for your helpful tips

 

[Lil' Grumpy]

no.

sometimes, i think owners need to support one another &
do not rely on promises that some guides are resorting to.
* just by reading here, have been more valuable even
if the owner was only expressing their feelings or frustrations.

for ex., the poster exclaiming how wonderful her guide
was & all she was willing to do. then she added her
details. excellent input. why? she posted her name, &
by happenstance she was our guide. now everything she
described, none of that was true for us. isn't that
interesting?

we never expected or attempted to used our guide for
any special room/s. we knew exactly what we needed
t do @ 11mos., including walking it. we trusted a manager
advice, & when it failed...was @ the point i took over.

* on the member cruise last year, i dedicated some time
talking with different owners for input. there were some who
only own for attention seeking, and for the status. they
could care less about dvc functioning values. some had
points to waste & bragged about it. others were like us,
& cared about "learning & using" dvc as a "tool" for
doing disney vacations. [ it is the functioning levels that
has been my goal ].

i read some about feeling second tier/dvc owners for resales.
i don't see that @ all. as long as you [owner] are given
the same privilege to book your dvc home resort @ 11mos.,
then all the rest isn't about separating/rating owners into
2 groups.

dear original op, . i glad it worked out. i could understand
your feelings, because we went through a few struggles. fyi,
when we first met with our guide, i made it clear, what we
expected...that is, i let him know, we expected what he told us
to be accurate. we became alarmed when he was out sick, & the
office had no idea he was off. in general, i believe most cm are
dedicated toward helping others. making mistakes isn't the problem.
it was lack of corrective measures, that made us worry if dvc
being manipulated from inside. in reality, our guide gave us facts
that made sense. it was when he left, others tried to "paint"
a new picture. all i am saying, our expectations were based on
dvc rules. by golly, i am expecting dvc to go by those rules.


hope your first trip is full of magic & the only rain will be...

 

[dcamdad]

no.

sometimes, i think owners need to support one another &
do not rely on promises that some guides are resorting to.
* just by reading here, have been more valuable even
if the owner was only expressing their feelings or frustrations.

for ex., the poster exclaiming how wonderful her guide
was & all she was willing to do. then she added her
details. excellent input. why? she posted her name, &
by happenstance she was our guide. now everything she
described, none of that was true for us. isn't that
interesting?

we never expected or attempted to used our guide for
any special room/s. we knew exactly what we needed
t do @ 11mos., including walking it. we trusted a manager
advice, & when it failed...was @ the point i took over.

* on the member cruise last year, i dedicated some time
talking with different owners for input. there were some who
only own for attention seeking, and for the status. they
could care less about dvc functioning values. some had
points to waste & bragged about it. others were like us,
& cared about "learning & using" dvc as a "tool" for
doing disney vacations. [ it is the functioning levels that
has been my goal ].

i read some about feeling second tier/dvc owners for resales.
i don't see that @ all. as long as you [owner] are given
the same privilege to book your dvc home resort @ 11mos.,
then all the rest isn't about separating/rating owners into
2 groups.

dear original op, . i glad it worked out. i could understand
your feelings, because we went through a few struggles. fyi,
when we first met with our guide, i made it clear, what we
expected...that is, i let him know, we expected what he told us
to be accurate. we became alarmed when he was out sick, & the
office had no idea he was off. in general, i believe most cm are
dedicated toward helping others. making mistakes isn't the problem.
it was lack of corrective measures, that made us worry if dvc
being manipulated from inside. in reality, our guide gave us facts
that made sense. it was when he left, others tried to "paint"
a new picture. all i am saying, our expectations were based on
dvc rules. by golly, i am expecting dvc to go by those rules.


hope your first trip is full of magic & the only rain will be...

Not to offend you but your posting style seems to be ramblings and very hard to understand. What exactly were you promised and expecting from those promises. The only guarantee you have is the ability to book a villa either at 11 months for your home resort or 7 months at other resorts. No room catagory is ever a guarentee.