What’s your Uber score?

[RedAngie]

Totally this. If any sales-or-service person asks for a 10, I simply ignore their surveys. Why any company would invest in this process (usually conducted by third parties and not inexpensive) and not want honest feedback to measure actual performance is beyond me. My company does extensive research on our customer experience. One of the questions on our surveys is “Were you asked by any {{company}} employer to give a positive response?”. If the answer is yes, we ferret out the culprit and heck rains down.

I’m hoping my car salesman didn’t get into trouble by me ignoring the survey. He was fine, but I honestly could not give him a 10 in every criteria. Overall I’d probably rate him 9.2, which seems to equal a failure to the companies who engage in such practices. Hopefully an absent-minded old lady who “forgot” to complete the survey didn’t ding him.

Anyway, when I brought my car in for servicing, he was still there for several years.

 

[aprilgail]

mine is a 5.00

 

[DisneyClassicFan]

4.96, not upset it's not 5. I had an incident where a driver hit on me and I reported him, maybe that's why?

 

[VandVsmama]

Don't know. Don't care.

 

[TLSnell1981]

The reason for not receiving a perfect score can be random and/or petty. I've used Uber regularly for six plus years. I am much better with the app now than the early years. One important point is being very specific regarding the pick up point and watching the driver while in route. While not perfect I'm pleased with my rating.

 

[_19disnA]

I’m hoping my car salesman didn’t get into trouble by me ignoring the survey. He was fine, but I honestly could not give him a 10 in every criteria. Overall I’d probably rate him 9.2, which seems to equal a failure to the companies who engage in such practices.

I agree, and stopped filling out those surveys. They are useless. It has become a game to dealers since they first try to 'coach' you on putting a 10 in every category. No, I don't need coaching if the job you did was satisfactory. I assume the manufacturers must think these surveys are important but seem clueless to the game playing that goes on by dealers in an effort to get a better score.

 

[TLSnell1981]

Why would I even care? Does the Uber driver use your score to determine if they will pick you up? Does the score affect the availability of rides?

It absolutely affects the availability of rides. You can even have your account deactivated and/or be banned from Uber.

 

[LuvOrlando]

No idea but they get a score of junk now, left someone I know stranded late at night playing games that dragged on into the middle of the night who ended up needing to be picked up by people they know anyway and attempted to charge for multiple false pickups - junk.

 

[DisneyJamieCA]

I'm at 5. I only used an Uber 3 times, for out of the way locations. (I prefer the yellow cabs as they are regulated by the city with registered medallion numbers, are forced to have better insurance in case of accidents, and better ways for the city to keep tabs on them, if I have to file a complaint.)

I’m at a 5, but I’m like you and prefer to use yellow cabs in major cities for exactly the reasons you said.