WDW Summary of NEW DAS changes and Disney Genie - Post ONE is an updated summary

[macandcheeseplease]

You can get a return time once the park opens.

Great, thanks so much!

 

[jlundeen]

You have to have scanned into the park in order to make a same day Das reservation. Some have been able to make them for the extended early entry time also. But you have to be in the park.

I forgot to mention that if you leave a park after scanning in, say taking a break or pool time, but you plan to return to the same park later, you can make another DAS return time anytime... you don't need to scan back in before doing that. But if you plan to hop to another park, you must scan in to that park before making the request for an attraction there.

 

[JoJoGirl]

Question about DAS expiration and advance selections:

My brother registered for DAS on January 8 via video chat, for a planned trip January 30-Feb 4. Unfortunately due to Covid, we had to reschedule that trip to March 7-11. If his DAS is good for 60 days from the date of issuance (Jan. 8), it will expire March 9, in the middle of the new trip.

We are hoping to be able to redo his advance selections. Can he renew/re-register for DAS online before the trip, or does he have to wait until his DAS expires mid-trip and go to Guest Relations? If it’s the latter, he probably won’t be able to make advance selections for his last day in the parks. TIA!

 

[Dis Dragon]

Question about DAS expiration and advance selections:

My brother registered for DAS on January 8 via video chat, for a planned trip January 30-Feb 4. Unfortunately due to Covid, we had to reschedule that trip to March 7-11. If his DAS is good for 60 days from the date of issuance (Jan. 8), it will expire March 9, in the middle of the new trip.

We are hoping to be able to redo his advance selections. Can he renew/re-register for DAS online before the trip, or does he have to wait until his DAS expires mid-trip and go to Guest Relations? If it’s the latter, he probably won’t be able to make advance selections for his last day in the parks. TIA!

They activate the DAS from the first day of your park visit. In this case it will be 60 days from January 30th. So you're fine (expires March 31). You can redo the advance selections through the scheduling chat online 30 days from the date of visit. So you could wait till 2/9 to schedule them all or do a day at a time.

 

[JoJoGirl]

They activate the DAS from the first day of your park visit. In this case it will be 60 days from January 30th. So you're fine (expires March 31). You can redo the advance selections through the scheduling chat online 30 days from the date of visit. So you could wait till 2/9 to schedule them all or do a day at a time.

That is great to know. Thanks for the information.

 

[Splashboat]

Is 7:00 AM EST the start time to call?

 

[Dis Dragon]

The info is on the chat page -

• Live chat is available from 7:00 AM – 10:00 PM Eastern Time.

 

[SafariDude]

Hey everyone,

What attractions in each park are the ones to aim for? We are going and using DAS in early March which should be a fairly busy time in the parks. Which 2 rides should we be prioritizing with DAS Advance selections per park? We have no real ride preferences so would just like to aim for ones with usually the longest wait times.

Thank you

 

[DisSurfer878]

Hey everyone,

What attractions in each park are the ones to aim for? We are going and using DAS in early March which should be a fairly busy time in the parks. Which 2 rides should we be prioritizing with DAS Advance selections per park? We have no real ride preferences so would just like to aim for ones with usually the longest wait times.

Thank you

For Magic Kingdom, I don't think you can go wrong because you have so many choices. Jungle Cruise and Peter Pan will have the longest waits, and probably Splash too if its a hot day.

in Animal Kingdom, if you're not rope dropping I would say safari and whichever second ride you're into, probably Navi River.

For Epcot, Test Track and Soarin or Mission Space

Hollywood Studios Slinky Dog Dash for sure and then take your pick. Millenium Falcon, Rock N Roller Coaster, Toy Story Midway Mania, Tower of Terror. There's no bad choices there.

 

[Splashboat]

*Resolved

 

[suzyqqq27]

I apologize if this has been addressed but this is a very long thread and I admittedly did not read through all the pages.

Does anyone know if there is a typing chat function during the video chat? I sometimes become non-speaking and am situationally mute when overwhelmed.

Thanks in advance for any guidance or shared past knowledge,
Suzy

 

[rick1zoo2]

I apologize if this has been addressed but this is a very long thread and I admittedly did not read through all the pages.

Does anyone know if there is a typing chat function during the video chat? I sometimes become non-speaking and am situationally mute when overwhelmed.

Thanks in advance for any guidance or shared past knowledge,
Suzy

Yes there is. When we did the video chat, the sound did not work for us, but we were still able to communicate and complete the process.

 

[disneygal55]

My husband has been eligible for the Disability Access program for the last several years due to his extensive medical issues. We are traveling to WDW in April and will be adding our adult children to his list. My question is that two of our children will be with us on the first day but another son joins us three days later.
Can we add him at Guest Services on our first day or do we have to wait and go back to guest services again when he arrives?

 

[keishashadow]

Today’s scheduled trip has been cancelled

thankfully, have another trip scheduled early April.

At this point, confused at where we go from here Assume the current pass won’t be valid for April’s trip as it’s approx 64 days past the original start date.

So, with one in hand but, expiring before the next trip…

it’s a bit daunting to think we’d have to go thru the lengthy hold-time process yet again request another DAS accommodation online only 3 days prior to our trip. Especially, as it would negate being able to schedule the pre-assigned return times.

 

[rebelbuddhist]

Today’s scheduled trip has been cancelled

thankfully, have another trip scheduled early April.

At this point, confused at where we go from here Assume the current pass won’t be valid for April’s trip as it’s approx 64 days past the original start date.

So, with one in hand but, expiring before the next trip…

it’s a bit daunting to think we’d have to go thru the lengthy hold-time process yet again request another DAS accommodation online only 3 days prior to our trip. Especially, as it would negate being able to schedule the pre-assigned return times.

Three days in advance does allow you to make pre-selections. No greater than 30 days nor less than 2 days.

 

[SueM in MN]

Three days in advance does allow you to make pre-selections. No greater than 30 days nor less than 2 days.

Agree

Also, the wait times for the call have been way down recently for most people. I did my daughter’s last week and assumed a long wait - especially since there was a notice in red on the page warning of long wait.
It was only 3 minutes from the time I tapped to accept the terms and conditions until the CM asked me to put in the first information for the chat. Your experience may vary, but I’ve not been seeing 6-8 hour wait reports much lately

 

[Lsdolphin]

DAS expired on 2/2 and we will be returning on 4/3 we got the DAS in person at guest services do we need to renew when we arrive at Guest services or is it possible to renew via the chat process?

 

[SueM in MN]

DAS expired on 2/2 and we will be returning on 4/3 we got the DAS in person at guest services do we need to renew when we arrive at Guest services or is it possible to renew via the chat process?

You can renew either way.
My DD’s DAS expired in December and I recently renewed hers using the video chat process.

 

[Lsdolphin]

You can renew either way.
My DD’s DAS expired in December and I recently renewed hers using the video chat process.

thank you! used the DAS last week and it was a life saver! We arrived at MK at 7:45 am and by 8::30 there were hordes of people we could only get to the side and wait and by 8:40 am the line at PP was way back near Carousel and when the HM opened at 9:00 line was huge...at 9:00 am we were able to get a DAS time of 10:00 for PP. Rode PP, HM, JC, and LM and left park at 11:00 am happy! Without DAS probably would only have been able to do LM as we could not have waited in the other lines. We can only be in park a few hours before having to leave. Unable to do any spinning or roller coasters.

 

[SueM in MN]

I did the video chat last week for my daughter and took some screenshots since it’s very easy to get them on an iPad. Right after I tapped the button to agree to the Terms and Conditions, I tapped the button to begin the video chat for DAS registration.
This message came up immediately in the Chat box thanking me for contacting the chat for DAS preregistration. I had not typed anything in, so the only indication they had that I wanted to register for DAS was my tapping that button.


Just below that, there was a second continuation message saying to hang on and stay by the computer if I wanted to register for DAS and a link to the other chat if I already had DAS and needed to register for DAS Advance Selections.


within 5 or 6 minute, I had a message from the CM (Vance) who would be assisting me, asking for more information.


I expected a wait, but barely had time to type in the info that I was asked to provide before he was back, making sure the person I was requesting DAS for was able to be present.
After the CM joined the chat, he asked my relationship with the person I was requesting DAS for asked again for names and what were our concerns with waiting in the regular lines. He asked if I was on a device with a camera and microphone, then he started the video portion.


After coming onto the video chat, he asked what concerns we had with waiting in lines, then approved DD for DAS and requested to take her picture.
He asked if we had any questions then said he was sending us to chat with the CM arranging DAS Advance Selections.
I received an automated message with a link to the attractions that might be available for DAS Advance Selections


I typed in our park for each day and the top 3 choices, then she said she would work On scheduling. After a few minutes, she asked me to check our My Disney Experience account under Future plans.
Several of the times were very early (park opening), which we can’t do so I asked if she could change to later times. She indicated she would try to see what she could do, then let me know to check again.