WDW Summary of NEW DAS changes and Disney Genie - Post ONE is an updated summary

[Lsdolphin]

I did the video chat last week for my daughter and took some screenshots since it’s very easy to get them on an iPad. Right after I tapped the button to agree to the Terms and Conditions, I tapped the button to begin the video chat for DAS registration.
This message came up immediately in the Chat box thanking me for contacting the chat for DAS preregistration. I had not typed anything in, so the only indication they had that I wanted to register for DAS was my tapping that button.

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Just below that, there was a second continuation message saying to hang on and stay by the computer if I wanted to register for DAS and a link to the other chat if I already had DAS and needed to register for DAS Advance Selections.
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within 5 or 6 minute, I had a message from the CM (Vance) who would be assisting me, asking for more information.
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I expected a wait, but barely had time to type in the info that I was asked to provide before he was back, making sure the person I was requesting DAS for was able to be present.
After the CM joined the chat, he asked my relationship with the person I was requesting DAS for asked again for names and what were our concerns with waiting in the regular lines. He asked if I was on a device with a camera and microphone, then he started the video portion.
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After coming onto the video chat, he asked what concerns we had with waiting in lines, then approved DD for DAS and requested to take her picture.
He asked if we had any questions then said he was sending us to chat with the CM arranging DAS Advance Selections.
I received an automated message with a link to the attractions that might be available for DAS Advance Selections
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I typed in our park for each day and the top 3 choices, then she said she would work On scheduling. After a few minutes, she asked me to check our My Disney Experience account under Future plans.
Several of the times were very early (park opening), which we can’t do so I asked if she could change to later times. She indicated she would try to see what she could do, then let me know to check again.

So it looks like even if you have gone through the online process for your initial DAS you need to repeat entire eligibility process again to renew your DAS.

 

[SueM in MN]

So it looks like even if you have gone through the online process for your initial DAS you need to repeat entire eligibility process again to renew your DAS.

Whether the DAS registration was done online or in person, DAS expires 60 days after it was issued or first park day it was issued for
If it’s expired, yes, you would need to repeat the process

 

[CJK]

Thanks to everyone for creating this thread. Such helpful information. I have a couple questions if you don't mind. I may have missed these answers in the first post.


1. During the video chat for pre-registration, does the person requiring DAS have to be present for the call?

2. Does the 30 day window open 30 days before your hotel stay begins OR 30 days from your first park day? Like, if my hotel stay begins on April 17th but my first park day isn't until April 18th, do I have to wait until 30 days from April 18th?

3. Lastly, do we get to book 2 advanced rides in total, or 2 advanced rides per park?

 

[lanejudy]

The DAS-holder will need to be available at one point during the chat to have a picture taken, but does not need to be involved for the full time.

Technically I believe the info states all park days must be within the 30-day window. However there have been several reports of it working 30-days from your first park day. Not the hotel arrival date.

Advanced Selections are 2 per day. If you are doing a 5-day trip, that will be 10 DAS Advanced Selections.

 

[CJK]

The DAS-holder will need to be available at one point during the chat to have a picture taken, but does not need to be involved for the full time.

Technically I believe the info states all park days must be within the 30-day window. However there have been several reports of it working 30-days from your first park day. Not the hotel arrival date.

Advanced Selections are 2 per day. If you are doing a 5-day trip, that will be 10 DAS Advanced Selections.

Thank you so much!!

 

[SueM in MN]

The DAS-holder will need to be available at one point during the chat to have a picture taken, but does not need to be involved for the full time.

Technically I believe the info states all park days must be within the 30-day window. However there have been several reports of it working 30-days from your first park day. Not the hotel arrival date.

Advanced Selections are 2 per day. If you are doing a 5-day trip, that will be 10 DAS Advanced Selections.

The website information still says 2 days to 30 days before the first park visit and that all days must be in that 2 to 30 day window.
But, some people have reported they were able to do it for their entire stay, even when the last few park days were more than 30 days.

 

[JoJoGirl]

The website information still says 2 days to 30 days before the first park visit and that all days must be in that 2 to 30 day window.
But, some people have reported they were able to do it for their entire stay, even when the last few park days were more than 30 days.

Yes, this morning I was able to make advance selections for our entire stay March 6-10, including the days that were outside the 30-day window. The chat CM said it was because we had a resort reservation.

Despite requesting right at 30 days, we were not able to get advance reservations for either Jungle Cruise or The Seas with Nemo and Friends - perhaps because we were asking for times between 10:00am and 3:00pm. Other than that, we were able to select everything we wanted.

 

[SueM in MN]

Yes, this morning I was able to make advance selections for our entire stay March 6-10, including the days that were outside the 30-day window. The chat CM said it was because we had a resort reservation.

Despite requesting right at 30 days, we were not able to get advance reservations for either Jungle Cruise or The Seas with Nemo and Friends - perhaps because we were asking for times between 10:00am and 3:00pm. Other than that, we were able to select everything we wanted.

That was my theory - everyone I saw who posted they were able to had a resort stay, but no one had confirmed it.
We were able to get DAS Advance Selections for our top choices each day of our trip, but it really depends on the day

 

[DisSurfer878]

Yes, this morning I was able to make advance selections for our entire stay March 6-10, including the days that were outside the 30-day window. The chat CM said it was because we had a resort reservation.

Despite requesting right at 30 days, we were not able to get advance reservations for either Jungle Cruise or The Seas with Nemo and Friends - perhaps because we were asking for times between 10:00am and 3:00pm. Other than that, we were able to select everything we wanted.

I have to admit, Nemo is a bit of a surprise for me. Even right now, it's got a 10 minute wait with an immediate Genie+ return time. And it's PACKED today.

 

[lizaisabel]

Hi, quick question-if use the DAS Advance and for any reason we need to change the return window provided for a specific day due to health issue that delay the arriving time to the park that day, there is any way to edit or change the return window and if so how is done? Thank you!

 

[SueM in MN]

Hi, quick question-if use the DAS Advance and for any reason we need to change the return window provided for a specific day due to health issue that delay the arriving time to the park that day, there is any way to edit or change the return window and if so how is done? Thank you!

According to what is written, no. If a CM changes it for you, that would be pixie dust, not what to expect.

If you can’t make the DAS Advance Selection during the 1 hour window, the CM at the attraction might be able to clear you to enter. That did happen to us a couple times in the past with Fastpasses. Be ready with a brief explanation of your issue (ours was a half hour wait for the Companion Restroom).

You can always make a DAS Return Time for the attraction if your DAS Advance Selection expires.

 

[JoJoGirl]

I have to admit, Nemo is a bit of a surprise for me. Even right now, it's got a 10 minute wait with an immediate Genie+ return time. And it's PACKED today.

Yes, I’m figuring it will be easy to pick up via regular day-of DAS. It is one of the few DAS advance selection rides at Epcot that doesn’t require transferring from a wheelchair, which may explain the scarcity. Luckily all of the non-transfer attractions should be low wait.

 

[M1k1m0u$3]

Does a child have to be present for the DAS call or is it fine since I'm the parent? Worried about logistics lining up with my work schedule and him being in school.

 

[SueM in MN]

Does a child have to be present for the DAS call or is it fine since I'm the parent? Worried about logistics lining up with my work schedule and him being in school.

The person the DAS is for needs to be present for their picture to be taken.
Your child could be In another room while you are waiting for the video call and answering questions. But, he will need to be introduced during the video portion and his picture will be taken

 

[CJK]

Hi all! Just to confirm. Can we request the video chat 30 days from our onsite hotel check-in date? Or does it have to be 30 days from our first park day?

 

[SueM in MN]

Hi all! Just to confirm. Can we request the video chat 30 days from our onsite hotel check-in date? Or does it have to be 30 days from our first park day?

Your first park day.

Quotes from Disney website:
”Please note that you may pre-register as soon as 30 days in advance of a park visit, but no less than 2 days before arrival.
During the registration chat, you will be able to work with a Cast Member to book up to 2 one-hour return windows for select experiences using our new DAS Advance planning option (you may also make additional DAS selections on the day of your visit).
Please note that all park visits must be within 30 to 2 days of the live chat.”

People who are staying on-site have reported they were able to make DAS Advance Selections for their entire trip as long as their first park day was no more than 30 days away.

 

[SafariDude]

I am going to Disney World in March and am staying off site. I was able to book my entire trip 30 days out even the days 31+++. The lady that did my DAS interview video warned me I wouldn’t be allowed to do all days and I would have to call back but the plans person who did the reservations for the advance selections let me do every day.

likely just has to do with whoever you get and how lucky you are I guess by the sounds of it.

 

[pezaddict231]

I did mine today, it wasn't too bad. I had to wait around an hour but the chat with the CM was very quick, only a few minutes and he was kind and friendly. Then they transfer you to the ride selection CM. That took a while, partially because I kept getting disconnected and I suspect she was multitasking or the system was just slow. I was able to get everything I wanted though. It's definitely nice to not have to worry about it when we get to the park. I'm staying onsite and today was my 30 days and I was able to make reservations for my entire trip.

 

[mamaofsix]

Thank you for all of the valuable information here these past months. Tomorrow is the 30 day window for my 3 kids. Fingers crossed the video chat goes well!

 

[Kebby]

I logged in at 7 am this am, and the chat box says they will help me when they reopen. I had thought it was 7 am? Is it later on the weekends?