WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Kmasiero]

Does anyone have another number to contact Disney other than the 5277 number? At this point I can’t get through on any medium whatsoever and I can’t even sign in to cancel my trip. I just want this done. Thank in advance!

 

[Zeus'Headache]

We have APs, a resort stay, and other tickets. We should be able to get our full reservation, but we can’t! I have tried everything and now I’m just waiting till the dang phone lines pop up. No matter what I do I either get castle, spaceship, or blank white screen, with the occasion Olaf lost his head and stitch are the page thrown in.

 

[Zeus'Headache]

Does anyone have another number to contact Disney other than the 5277 number? At this point I can’t get through on any medium whatsoever and I can’t even sign in to cancel my trip. I just want this done. Thank in advance!

Was told by a TA that they just shut off the phone lines.

 

[dachsie]

Nice - now I am getting an "Access denied" message

 

[frannn]

We have APs, a resort stay, and other tickets. We should be able to get our full reservation, but we can’t! I have tried everything and now I’m just waiting till the dang phone lines pop up. No matter what I do I either get castle, spaceship, or blank white screen, with the occasion Olaf lost his head and stitch are the page thrown in.

We have the same issue, but were only able to book 1 day of our whole trip.

 

[Poohlie]

After 2 hours on hold with MDE technical support, I was told that the override to make park reservations by phone is no longer working. I have 11/20 and 4/21 DVC reservations and an AP (expires 12/20 and a renewal certificate that expires 12/21) but could only book three of the 5 days of my 11/20 trip. I used Chrome in incognito mode and my resort stays & APs are listed properly in MDE. I was told that they are well aware of the DVC/AP issue and are currently working on it, and maybe that's why the phone override no longer works. It might be fixed by later today.

 

[lilypgirl]

What did you use?

Chrome and logged in like I was buying memory maker.

 

[brewhome]

I’m an AP holder and I was able to book 10 days of park passes over two different trips spanning three hotel reservations - one trip/one hotel reservation in October, and one trip/two hotel reservations in November. For the October trip I booked park passes for me and three others with regular tickets, and for the November trip I booked for me and one other with a regular ticket. I took screen shots of everything just in case something happens later. I must have just squeezed into a good slice of time - I booked around 8:30.

I’m so sorry you all are having so many issues!

 

[SJSloan]

I haven't been able to keep up with this thread today like I usually do. But I just came to report that if anyone's resort will not be open during your dates, if when you call the CM tries to tell you that you must pick a new resort and pay the difference, that is not true. As to speak to Guest Services/Special Teams.

Now you can change resorts if you'd like and pay the different or even get refunded the difference, but you don't have to. But the key is getting the speak to Guest Services/Special Teams.

 

[lanejudy]

Reposting my question in hopes someone will answer...

Hi all! Forgive me if this has been posted somewhere as I can't seem to find the answer I'm looking for.

My hubby and I currently have a package (room and tickets) booked for September 9-14. With all of the limitations happening, we are strongly considering rescheduling the vacation to sometime next year. I read somewhere that if you currently have a package, you can make reservations through Sept. 2021.

This is where my question comes in. If we were to change our reservation to sometime next year, will we still be able to use/get a reservation without screwing up any of our details? I'm worried that if I cancel and rebook, that will basically eliminate us from being able to get a reservation, so I would much rather be able to reschedule/modify and be able to go next year. Can anyone clarify if that is something you can do? With all of the new information coming out, things are just so confusing and I am sure someone here can help. Thanks all!

I'm not sure I'm understanding entirely.... are you asking if you book a parks reservation today for your 2020 dates and then modify your reservation to next year, will the DPP carry forward? I would expect it is like the FP system -- if you change dates, you will need to rebook your parks reservation.

If you are asking whether you can rebook a 2020 reservation to 2021 -- yes, I believe you can do that. They are (supposedly) dealing with 2020 reservations now so I would think you can call today (if you can get through). Then do your DPP with your new dates.

 

[Poohlie]

After 2 hours on hold with MDE technical support, I was told that the override to make park reservations by phone is no longer working. I have 11/20 and 4/21 DVC reservations and an AP (expires 12/20 and a renewal certificate that expires 12/21) but could only book three of the 5 days of my 11/20 trip. I used Chrome in incognito mode and my resort stays & APs are listed properly in MDE. I was told that they are well aware of the DVC/AP issue and are currently working on it, and maybe that's why the phone override no longer works. It might be fixed by later today.

And everyone who is on this board probably knows this, but he confirmed that reservation capacity from lowest to highest is Studios, MK, AK then Epcot.

 

[IceSkatingPrincess]

.

 

[Zeus'Headache]

And probably everyone who is on this board probably knows this, but he confirmed that reservation capacity from lowest to highest is Studios, MK, AK then Epcot.

Makes sense. I just really want Studios for one of our days. I just need to get in the darn site

 

[rlduvall]

If I could only give one piece of advice to people still having issues getting through...

Stop.Using.Safari

Actually, after having trouble on my Mac using Chrome, regular laptop and incognito mode using Chrome early this morning, going through my iPhone using Safari worked perfectly.

 

[Melodious]

That was definitely frustrating. APs, rented DVC points for September stay, managed to make 9 days of park reservations by 9am using the dining ADR trick

 

[Zeus'Headache]

Still sitting pretty here only having been able to get in one time Disney fix it faster!

 

[MomOTwins]

My daughter and I are staying at Saratoga Springs from July 21-24. I have an Annual Pass, but she doesn't have a park ticket. Has anyone had any luck getting park tickets for people on an existing reservation?

No-all ticket sales are currently paused, and 2020 tickets (whether you have a resort reservation or no) are not being offered until some unspecified date "later this summer"

If you accidentally pick the wrong park then you can cancel your reservation and go back in and pick a new park. Just FYI if anyone went a little nuts like I did lol.

Maybe, maybe not. Some people who cancelled had the reservation disappear from MDE but still got an error message when they went to rebook that they already had a reservation for that day. YMMV. I booked crazy fast and don't love my park order, but don't want to risk it by changing now with the website so glitchy.

What does it mean if I was on hold with magical music for an hour and now the music's abruptly gone silent but they haven't hung up on me???

Nothing. I had no music at all for 2 hours and my call was still eventually picked up. It's glitchy.

Does anyone have another number to contact Disney other than the 5277 number? At this point I can’t get through on any medium whatsoever and I can’t even sign in to cancel my trip. I just want this done. Thank in advance!

I got through at 407-934-7639

 

[renes]

Tried for 2 1/2 hours this morning, got either the castle, 7 dwarfs, orbit or blank page. Gave up for a few hours, now I am back, Trying to book 3 days in October. Cant get on using Chrome, or safari on ipad and iphone. Just get the orbit- no countdown. Guess disney will not be getting my moeny in the next 2 years for trips.

 

[mrsap]

 

[siddda618]

Has anyone been successful using a Mac? I have no windows device and can’t get through on the phone. That doesn’t really seem fair to those of us who don’t have one.

I gave up on Safari and used Chrome. I was able to get through and make reservations