WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[yulilin3]

We have a resort reservation (Pop) starting August 14th. We did not book a package and do not have tickets. We are still considering going, but having to wear masks 100% of the time in Florida heat will be a deal breaker. Waiting to see how things pan out. We would be fine wearing masks on transportation and inside shops and indoor lines. If we have to wear them even walking around the park we will cancel. But that leads me to my question, Will we be allowed to buy tickets and reserve park days? I don't want just a resort stay. I know they have temporarily stopped ticket sales, but what about for those with resorts booked? Is it just a wait and see? Also, how long before the trip do I have to cancel my resort reservation? I was thinking a month, but am hoping to wait until closer in order to know more. Thanks

Merged you to the existing thread
In short, no details have been offered but you should go to post 1 and read the info we're have so far

 

[gatorlisa]

We have a resort reservation (Pop) starting August 14th. We did not book a package and do not have tickets. We are still considering going, but having to wear masks 100% of the time in Florida heat will be a deal breaker. Waiting to see how things pan out. We would be fine wearing masks on transportation and inside shops and indoor lines. If we have to wear them even walking around the park we will cancel. But that leads me to my question, Will we be allowed to buy tickets and reserve park days? I don't want just a resort stay. I know they have temporarily stopped ticket sales, but what about for those with resorts booked? Is it just a wait and see? Also, how long before the trip do I have to cancel my resort reservation? I was thinking a month, but am hoping to wait until closer in order to know more. Thanks

You say you did not book a package. I assume this means you currently have a room only reservation. Cancellation for room only reservations is up to 5 days prior to check in to get your deposit back. This is normal policy for room only reservations.

 

[DanielNYC]

But that leads me to my question, Will we be allowed to buy tickets and reserve park days? I don't want just a resort stay. I know they have temporarily stopped ticket sales, but what about for those with resorts booked? Is it just a wait and see?

Are you asking if people with only booked resort stays will be in the initial phase for booking park reservations? It doesn't read that way from what Disney has posted which is "Existing ticket holders and Annual Passholders will be able to make reservation requests in phases before new tickets are sold." It doesn't mention anything about resort only reservations. However like other posters, I suspect that people in your situation will be able to buy tickets and make reservations if you stay on top of the announcements and act quickly once ticket sales and reservations are released to the general public. Good luck!

 

[Katrina Y]

We have a resort reservation (Pop) starting August 14th. We did not book a package and do not have tickets. We are still considering going, but having to wear masks 100% of the time in Florida heat will be a deal breaker. Waiting to see how things pan out. We would be fine wearing masks on transportation and inside shops and indoor lines. If we have to wear them even walking around the park we will cancel. But that leads me to my question, Will we be allowed to buy tickets and reserve park days? I don't want just a resort stay. I know they have temporarily stopped ticket sales, but what about for those with resorts booked? Is it just a wait and see? Also, how long before the trip do I have to cancel my resort reservation? I was thinking a month, but am hoping to wait until closer in order to know more. Thanks

It is my understanding that is will be extremely difficult to buy new tickets. As of right now, no new tickets are being sold. I have tickets and I am worried about getting reservations because they aren’t even guaranteeing ticket holders will get into the parks.

 

[ILoveMyDVC]

You say you did not book a package. I assume this means you currently have a room only reservation. Cancellation for room only reservations is up to 5 days prior to check in to get your deposit back. This is normal policy for room only reservations.

I think Disney should change this to 14 days before - so many people that might cancel or who openly say they are going to cancel are holding out to the last minute creating a false amount of demand in the system. At least do a tier. Cancel at 14 days get 100%. Cancel at 10 days get 75%. Cancel at 5 days 50%.

 

[cakebaker]

I think Disney should change this to 14 days before - so many people that might cancel or who openly say they are going to cancel are holding out to the last minute creating a false amount of demand in the system. At least do a tier. Cancel at 14 days get 100%. Cancel at 10 days get 75%. Cancel at 5 days 50%.

If Disney would put out details in a timely manner so people could make informed decisions, that would be great. As it is, they wait until the last minute and so will I.

 

[M&E]

If Disney would put out details in a timely manner so people could make informed decisions, that would be great. As it is, they wait until the last minute and so will I.

I agree! If I had the full information I would know if I should cancel or not. I would love to go, but only have a room reservation. If I can buy tickets and book reservations to the parks, there is a good chance I will go. I do feel badly holding onto a reservation I might not keep, but as things are changing I want to keep my options opened.

 

[focusondisney]

I think Disney should change this to 14 days before - so many people that might cancel or who openly say they are going to cancel are holding out to the last minute creating a false amount of demand in the system. At least do a tier. Cancel at 14 days get 100%. Cancel at 10 days get 75%. Cancel at 5 days 50%.

Absolutely not!! Disney is withholding critical details, like where guests will be staying; how to reserve park days; how the virtual lines will work; when will new reservations open & how will park hopper tickets & APs be handled, so how are people supposed to make decisions on going or cancelling??? Nobody is holding onto reservations to screw with Disney or other guests. The longer it takes for Disney to release accurate information, the longer it will take guests to decide on cancelling. They have to give guests refunds if wanted once all these details are released. You can’t punish your customers because it would create a demand on your system.

edit: I am 29 days from check in & haven’t heard a thing from Disney about my resort or AP extension. Once I get that info, I’ll decide on going. Til then, I’m holding my reservation. Too bad for anyone who doesn’t like it.

 

[ILoveMyDVC]

Absolutely not!! Disney is withholding critical details, like where guests will be staying; how to reserve park days; how the virtual lines will work; when will new reservations open & how will park hopper tickets & APs be handled, so how are people supposed to make decisions on going or cancelling??? Nobody is holding onto reservations to screw with Disney or other guests. The longer it takes for Disney to release accurate information, the longer it will take guests to decide on cancelling. They have to give guests refunds if wanted once all these details are released. You can’t punish your customers because it would create a demand on your system.

edit: I am 29 days from check in & haven’t heard a thing from Disney about my resort or AP extension. Once I get that info, I’ll decide on going. Til then, I’m holding my reservation. Too bad for anyone who doesn’t like it.

I see people say over and over again that they will not wear masks but they are waiting "to see how things go". Infections in Florida are doubling so what are they waiting for...masks will be required/ they are required.

 

[Tinkerbellmom43]

Rooms can't even be booked right now, so technically, no one is keeping rooms away from anyone at this point by holding on to a reservation. I'm sure once details are released peoples plans will be adjusted.

 

[Avery&Todd]

I thought it had been decided that the phrase "we should hear something SOON" meant soon and not "one day next week"??

still waiting......and .....and..........and....

 

[yulilin3]

I’ve been wondering the same thing. Does Disney have a threshold where they will make the decision themselves to delay?

We're not discussing what might happen here. Just the facts on operational changes presented by Disney. We're have no new info other than the links posted on post 1.
Discussion of ther virus can be done in the community board

 

[Avery&Todd]

We're not discussing what might happen here. Just the facts on operational changes presented by Disney. We're have no new info other than the links posted on post 1.

and we're just waiting for the next update....and waiting...and eating snacks while we patiently wait....

 

[parasail_of_congress]

I agree! If I had the full information I would know if I should cancel or not. I would love to go, but only have a room reservation. If I can buy tickets and book reservations to the parks, there is a good chance I will go. I do feel badly holding onto a reservation I might not keep, but as things are changing I want to keep my options opened.

Personally I don't think you should feel bad holding a reservation. Like you said, things are changing every day. People can be upset about the lack of final details, but the situation is changing rapidly. Disney prefers to give no new info versus giving new info and then having to backtrack/changing it the next week. Why would they guarantee anything if they aren't certain about things?

 

[Katrina Y]

I thought it had been decided that the phrase "we should hear something SOON" meant soon and not "one day next week"??

still waiting......and .....and..........and....

They have to take care the people that have trips around July 11th before they do anything with the reservation system. They aren’t even allowing those people to modify yet.

There is no way they would release the reservation system before they allow people during that time frame to take care of modifications. In my opinion, it will still be a week away before we know anything.

 

[katyringo]

I am really curious when they will make announcements. For all the of the oversea parks that have or have opened they have very little notice. Like they just announce Hong Kong will open on this Wednesday.

 

[M&E]

I see people say over and over again that they will not wear masks but they are waiting "to see how things go". Infections in Florida are doubling so what are they waiting for...masks will be required/ they are required.

I know masks will be required, but I want to know to what extent. Our trip starts August 14th. If we have to wear them everywhere but in our room, then we won't go. I am keeping my reservation for a bit longer though. Just until the parks actually open and I can get reports. If we're allowed to remove our mask when 6 feet away from others and the parks aren't that crowded, I'm considering still going.

 

[GADisneyDad14]

I know masks will be required, but I want to know to what extent. Our trip starts August 14th. If we have to wear them everywhere but in our room, then we won't go. I am keeping my reservation for a bit longer though. Just until the parks actually open and I can get reports. If we're allowed to remove our mask when 6 feet away from others and the parks aren't that crowded, I'm considering still going.

I'm assuming you know this and are talking more about when/if Disney's mask rules get relaxed as time goes on based on health expert recommendations and such, but just in case you don't know this what you are saying would not be permitted based on Disney's current posted mask information (and agreements with employee unions).

I personally don't expect that to change as quickly as 1-2 months into reopening just given the overall context of the situation (although speculation on my part).

 

[yulilin3]

I know masks will be required, but I want to know to what extent. Our trip starts August 14th. If we have to wear them everywhere but in our room, then we won't go. I am keeping my reservation for a bit longer though. Just until the parks actually open and I can get reports. If we're allowed to remove our mask when 6 feet away from others and the parks aren't that crowded, I'm considering still going.

this is from their website. You will probably not know the procedures when you visit until that day, cause it could change quickly


Face Coverings
All Guests ages 2 and up—along with Cast Members—are required to wear face coverings when visiting Walt Disney World Resort. Please bring your own face coverings and wear them at all times, except when dining or swimming.
All face coverings should:

• Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
• Fit snugly but comfortably against the side of the face
• Be secured with ties or ear loops
• Be made of breathable material, either disposable or reusable

Costume masks are not considered appropriate and are prohibited from being worn, in alignment with our existing rules.
The use of face coverings is not a substitute for physical distancing.

 

[yulilin3]

Again a reminder that virus talk is not to be done in this forum. You can talk about the numbers on the community board