Resort Thread Walt Disney World SWAN, DOLPHIN & SWAN RESERVE Resorts

[gottalovepluto]

Also, when I canceled one that took a deposit, I didn’t automatically get a refund - and I’m still trying to fix that situation!

I wouldn’t waste time playing around there. Give Marriott one shot to fix it and if you don’t have your money back in 2 weeks file a dispute with your credit card company/bank.

 

[RunWI1265]

If your schedule permits, I would try calling first thing in the morning, during normal business hours:
888-828-8850 (toll free in-house reservations)

Have you tried texting and asking someone at in-house reservations to assist/call you?

Thank you! I was able to get through right away to that number. She said she was in house reservations, not the main call line, but she couldn't book for me or give me a price for a regular room with an AP discount. She said that type of discount must go through the sales team. I called the sales number she gave me and that lady was so confused and said this is a simple booking and they shouldn't be telling you to call the front desk or sales. Anyway - She was lovely and connected me to the right person. For the future - Is that texting feature just for when you are on property?

I don't know if this will help, but after having had an issue trying to get through I received an e-mail telling me that my issue had been taken care of, but adding some info. I'm just going to copy and paste pertinent parts for you.
I hope it helps.

Thank you! Anything always helps. I appreciate it!

 

[DisneyParkLover]

Sorry if this has been asked, but are Swan and Dolphin participating in the Marriott Thank You Healthcare Heroes discount? If so, does anyone know how to view those rates or do I just have to call? Any other specials or discounts anyone is aware of? Thank you!

 

[Dan Murphy]

Sorry if this has been asked, but are Swan and Dolphin participating in the Marriott Thank You Healthcare Heroes discount? If so, does anyone know how to view those rates or do I just have to call? Any other specials or discounts anyone is aware of? Thank you!

Should be listed here.

https://swandolphin.com/offers/

 

[Dan Murphy]

A PC Are you from the ‘90s?! WHAT’S WRONG WITH YOU? All of life is conducted on mobile devices now, it’s 2022! I don’t think anyone under the age of 25 even knows what to do with a screen over 10 inches wide that isn’t a TV…

If I am sitting at my desk with a 25 inch monitor and a keyboard, I use that. If I am on the go, out and about, I use my S21 Ultra.

 

[mickey916]

If I am sitting at my desk with a 25 inch monitor and a keyboard, I use that. If I am on the go, out and about, I use my S21 Ultra.

I prefer my laptop over a phone...so I guess I'm in the "older generation" too! I can type much faster on my keyboard...

 

[HerRoyalHighness]

I prefer my laptop over a phone...so I guess I'm in the "older generation" too! I can type much faster on my keyboard...

I have dual monitors...so close to 4 feet of glorious, HD pictures and spreadsheets. Much much more comfortable of an experience than even my own 21 Ultra

 

[fredandkell]

Are you a bonvoy member? Maybe the discount codes matter? I booked for June and it only took a nights cost as a deposit. But I used the annual pass discount code.

Yes Marriott platinum. And it wants 4 nights in September 100% deposit. I’d think that was an off time?

 

[fredandkell]

Are you a bonvoy member? Maybe the discount codes matter? I booked for June and it only took a nights cost as a deposit. But I used the annual pass discount code.

I am. Did u book thru Marriott website or elsewhere?

 

[fredandkell]

When I book, I don’t book the non-refundable and mine never takes a deposit.

Where and how do you book? Marriott website or elsewhere?

 

[SteveH]

@fredandkell I assume you know this but its worth checking. When booking on the top screen looking at rooms you need to select the Standard rates. The Prepay and Save is now the default selection. The Prepay does require full payment.

If you use AAA it would look like this


For those wanting to know that was for one night April 13... I won't be going LOL

 

[Meglen]

Where and how do you book? Marriott website or elsewhere?

Direct from Marriot website

 

[sghokie]

@fredandkell I assume you know this but its worth checking. When booking on the top screen looking at rooms you need to select the Standard rates. The Prepay and Save is now the default selection. The Prepay does require full payment.
View attachment 642298
If you use AAA it would look like this
View attachment 642300

For those wanting to know that was for one night April 13... I won't be going LOL

Check back later on. Likely thats just 1 room thats stupid expensive. They will probably get more inventory in once people cancel.

I am going to cancel a Feb 11-19 double no view here pretty soon.

 

[gottalovepluto]

If I am sitting at my desk with a 25 inch monitor and a keyboard, I use that. If I am on the go, out and about, I use my S21 Ultra.

Well, 25 inches is pretty cool so we’ll give you a pass

 

[SteveH]

Check back later on. Likely thats just 1 room thats stupid expensive. They will probably get more inventory in once people cancel.

Doubt it will go down but doesn't matter that was for a way to get screen caps and was for a larger room (that's all they had available since its around Spring Break)

 

[Aela]

Where and how do you book? Marriott website or elsewhere?

Direct from the app

 

[sghokie]

Doubt it will go down but doesn't matter that was for a way to get screen caps and was for a larger room (that's all they had available since its around Spring Break)

I was trying to book for Jan1, one night and it was coming up as not available or on some days, $500+.
Then on Dec 24, I got it for $169.

 

[JulieODC]

Rates for a night over Presidents’ Day just dropped from $508 to $314 - could finally snag it!

 

[Jillfo]

I have made and canceled a few trips over the last few months to capture better rates and tweak dates - and I’ve inconsistently been charged - sometimes nothing, sometimes 1 night.

Also, when I canceled one that took a deposit, I didn’t automatically get a refund - and I’m still trying to fix that situation!

I've had an automatic refund for most reservations with a deposit which I've canceled but that didn't happen for a marathon weekend reservation. I waited a couple weeks and then called the hotel. I was given an e-mail address for the accounting department (I think it was accounting@swandolphin.com but am not 100 percent sure - you'll get an auto-reply that your message was received it it's correct), sent my details (reservation number, stay dates, date of deposit, last few digits of the credit card used, cancellation date and cancellation number), and had a response the next day that a refund was being issued.

 

[TexanInTheMidwest]

I am about to cancel a King Deluxe Room with a check in date of 02/26 and check out date of 03/04. That is over the Princess Marathon weekend and wanted to post it here before I cancelled in case anyone was looking!

We're doing some calendar shuffle around here so I'm going earlier in the month.