Resort Thread Walt Disney World SWAN, DOLPHIN & SWAN RESERVE Resorts

[Dan Murphy]

Hi S&D’ers,

I feel I’ve searched every which way I can think of in this thread, as well as, the Resort forum in general. A friend is discouraged to stay at Swan due to 🛏 rumors she’s saying she’s reading via online reviews. Of course not providing me any links beyond Travelocity circa 2015.

I don’t dare type the word here because Swan is my favorite resort and I don’t want to taint the thread! I can find the obvious outbreak at ASM. I don’t see any sort of pandemic of sorts elsewhere.

I like to think I’m pretty sleuthy…Does she truly know something I don’t? Thanks in advance for any/all help.

@Jswins87 I can't say I've read about any recent bed bug issues on here or other groups I'm on. In fact if you type in bug in the search and search this thread I didn't find any mention of bed bugs. Consider this thread goes back to 2014... that says a lot IMHO.

IMHO the travel review sites leave a lot to be desired. First off, I only read any reviews if it shows an actual check-in and secondly only if the person actually had a good history of reviews. Otherwise I figure it's bogus. All review sites are known to be full of bogus reviews and bed bugs are one of the worst things that people can say.

That said we need to stop telling everyone how great it is or we'll never get good deals again

Oh, bedbugs. How did you figure that out, Steve? What did I miss?

No, never heard of bedbugs at S/D.

 

[gottalovepluto]

Hi S&D’ers,

I feel I’ve searched every which way I can think of in this thread, as well as, the Resort forum in general. A friend is discouraged to stay at Swan due to 🛏 rumors she’s saying she’s reading via online reviews. Of course not providing me any links beyond Travelocity circa 2015.

I don’t dare type the word here because Swan is my favorite resort and I don’t want to taint the thread! I can find the obvious outbreak at ASM. I don’t see any sort of pandemic of sorts elsewhere.

I like to think I’m pretty sleuthy…Does she truly know something I don’t? Thanks in advance for any/all help.

She does not. Thousands of people have stayed Swan over the last year. If they had BB they would say something on the good old internet.

However if she is going to pester the you know what out of you about it pick another hotel for your sanity.

 

[gottalovepluto]

Oh, bedbugs. How did you figure that out, Steve? What did I miss?

No, never heard of bedbugs at S/D.

I take it you can’t see the bed and bug emoji in OPs post?

 

[Dan Murphy]

I take it you can’t see the bed and bug emoji in OPs post?

I could barely make out the bed, but no bug.

 

[gottalovepluto]

I could barely make out the bed, but no bug.

Not on an iPhone? Maybe it’s a Apple emoji

 

[Gitelfor]

I could barely make out the bed, but no bug.

Well, you know they say you’re supposed to look for bedbugs by shining a flashlight at the mattress seams. Did you try using a to look?

 

[Dan Murphy]

Not on an iPhone? Maybe it’s a Apple emoji

Well, you know they say you’re supposed to look for bedbugs by shining a flashlight at the mattress seams. Did you try using a to look?

I can see now, on an Android. Before, I was on a PC, more in depth security.

 

[gottalovepluto]

I can see now, on an Android. Before, I was on a PC, more in depth security.

A PC Are you from the ‘90s?! WHAT’S WRONG WITH YOU? All of life is conducted on mobile devices now, it’s 2022! I don’t think anyone under the age of 25 even knows what to do with a screen over 10 inches wide that isn’t a TV…

 

[Poohlovr]

I’ve been trying to get a room price for the past two days. Last year we booked a king alcove with a standard double connecting. It was booked as one room, one resort fee. So not a “connecting room request”….both rooms were booked as a single, larger room. I’ve called in house reservations and they tell me they can’t book that and I need to call the front desk. I called the front desk and they send me back to in house reservations. Because lines are busy I never actually get to “in house” I’m always talking to someone at the main call center. I’ve asked the front desk what I can do to make sure I speak to someone “in house” and twice they’ve said they’ll make sure my call gets sent to the right place….and then I’m back at the main call center.

I’m just trying to get a price and so long as it’s not extreme I want to book. It’s frustrating I can’t get ahold of someone to help. I’ve spent over an hour on the phone each day just to be met with a runaround dead end. I just sent an email to the reservation email on the website in hopes it’ll help seeing it in written form. I also attached my confirmation email with the room description from last year. Is there anything else I can do? I don’t know why this has become so difficult. It was very easy last year and from what I understood last year when I booked it’s not an uncommon booking.

I don't know if this will help, but after having had an issue trying to get through I received an e-mail telling me that my issue had been taken care of, but adding some info. I'm just going to copy and paste pertinent parts for you.
I hope it helps.


in-house reservations team, our hours and phone number are below. We have been experiencing higher than usual call volume lately, but we have no calls in queue at the time of my sending this email. The best time to call will typically be late afternoon, between 3:30 PM and 5 PM.

+18002271500

Monday through Friday 8:30 AM to 6 PM EST Saturday and Sunday 8:30 AM to 5 PM EST

 

[WAstateDVCDaddy]

There is a new Bonvoy promotion - check your account to register.

Earn 1000 bonus points and one additional Elite Night Credit each revenue night, with no earning limits.

Earning period: 02/08/22 - 05/04/22
Registration ends 04/20/22.

I just booked two separate stays the night before this promo info came out. I cancelled and rebooked one of the reservations. Does anyone know if this will work to get the bonus points?

 

[Gitelfor]

I just booked two separate stays the night before this promo info came out. I cancelled and rebooked one of the reservations. Does anyone know if this will work to get the bonus points?

The terms and conditions state:

Registration of your Marriott Bonvoy® account is required. Marriott Bonvoy members who register for this promotion by April 20, 2022, will earn 1,000 bonus Points per eligible paid night, plus one bonus Elite Night Credit per eligible paid night, during the 85-night promotion earning period. The promotion earning period is for eligible paid nights completed between February 8, 2022, and May 4, 2022, at participating Marriott Bonvoy properties. Only stays made after registration will qualify toward the promotion. Award redemption nights including Cash + Points, free night award certificates or a Points redemption are not eligible for the promotion. Rates available through most third-party online retailers and select travel agency rates do not qualify for this promotion. Stays at Homes & Villas by Marriott International, Marriott Executive Apartments®, and Marriott Vacation Club® owner-occupied weeks are not eligible for bonus Points or bonus Elite Night Credits for this promotion. Only one room per property is counted toward a member’s nights for the promotion. The 1,000 bonus Points per eligible paid night and one bonus Elite Night Credit per eligible paid night will be awarded to the member’s account within 7 business days after checkout and will post with the stay. Elite Night Credits will count only toward the status year in which they are posted. A member who elects to earn Miles is not eligible for this promotion.

 

[Tess]

The terms and conditions state:

I couldn't even find the offer on MB.

 

[Aela]

I couldn't even find the offer on MB.

When I went into my account, it was listed under promotions. It isn’t a code that you enter.

I also went and rebooked my stay, it says any reservations prior to activating aren’t valid.

 

[fredandkell]

Newbie here. Do you always have to put down a full deposit for Swan or Dolphin reservations? That’s the only option I’m seeing on the Marriott website. It’s refundable but I don’t want to plop down $2k+ at the time of booking. Thanks for any insights!

 

[Tess]

When I went into my account, it was listed under promotions. It isn’t a code that you enter.

I also went and rebooked my stay, it says any reservations prior to activating aren’t valid.

Thanks, found it.

 

[Aela]

Newbie here. Do you always have to put down a full deposit for Swan or Dolphin reservations? That’s the only option I’m seeing on the Marriott website. It’s refundable but I don’t want to plop down $2k+ at the time of booking. Thanks for any insights!

When I book, I don’t book the non-refundable and mine never takes a deposit.

 

[isabellea]

Newbie here. Do you always have to put down a full deposit for Swan or Dolphin reservations? That’s the only option I’m seeing on the Marriott website. It’s refundable but I don’t want to plop down $2k+ at the time of booking. Thanks for any insights!

I never found a way to book S\D without paying in full for a fully refundable room. I tried websites like Expedia, directly on Marriott website and the app. I don't want tickets so I cannot book through Disney since they only offer packages with S/D. I'm in Canada so maybe that's the issue?!?

 

[Aela]

I never found a way to book S\D without paying in full for a fully refundable room. I tried websites like Expedia, directly on Marriott website and the app. I don't want tickets so I cannot book through Disney since they only offer packages with S/D. I'm in Canada so maybe that's the issue?!?

Yeah maybe. Because it never even takes a deposit for me.

 

[Meglen]

Newbie here. Do you always have to put down a full deposit for Swan or Dolphin reservations? That’s the only option I’m seeing on the Marriott website. It’s refundable but I don’t want to plop down $2k+ at the time of booking. Thanks for any insights!

Are you a bonvoy member? Maybe the discount codes matter? I booked for June and it only took a nights cost as a deposit. But I used the annual pass discount code.

 

[JulieODC]

I have made and canceled a few trips over the last few months to capture better rates and tweak dates - and I’ve inconsistently been charged - sometimes nothing, sometimes 1 night.

Also, when I canceled one that took a deposit, I didn’t automatically get a refund - and I’m still trying to fix that situation!