I'm sorry you did not have the magical trip you planned, but from what you have written, it really sounds like you had too much planned for the time you had and you did not have enough information.*
Doing 4 parks in one day is a huge undertaking, even for people without any challenges. To expect to do 4 parks in that amount of time with any kind of disability is an almost impossible task.
I realize you may have been tied into doing that because of the helpers being available, but you would have had a less stressful, and overall better day if you had concentrated on only one park and on the attractions there that were easily accessible.
*
.......I can tell you this time, despite the rising cost of Park admission; our experience this year was not so magical. It all started with the parking lot attendant who, after we showed a medical parking request from my doctor describing my disability and disease, threatened to call the Sheriff and have our car towed. Last year we were able to do this so I am not sure what changed in your policy but it was not right for us to be so rudely treated early in the morning by a cast member.
I would suggest you get a handicapped parking permit.*
I am surprised that your doctor expected you to be allowed to use handicapped parking with just a letter from him. It would be just as easy to fill out the forms and get a proper handicapped parking permit and then you would not have to worry.
CMs are usually nice about directing guests to the spots at the ends if rows or in the Medical Parking lot that are
not marked as designated handicapped parking spots. If you were parked in one of the marked handicapped parking spots when the CM approached you, you would be asked to move or possibly get a ticket. *The designated handicapped parking spots are marked with either a handicapped parking sign or blue paint lines.*
Guests parking in one of those spots MUST have a handicapped parking permit. Guests without permits *are allowed to park in unmarked spots.
I was excited to see that I did not have to get out of my wheelchair to board the Jungle Cruise so we got in line and were told that it would only be a 20 minute wait while they pulled the specialized boat when the normal wait time was only 25 min. After about 45 min. 2 wheelchair boats went by we were told it would only be eight my minutes until our boat arrived. Finally it did and we had a good ride.
There is only one wheelchair accessible boat on the Jungle Cruise. It loads and unloads in the same place, so if it had any *guests on, it would have had to stop at that dock to unload. Since you wrote it went by twice, my guess is that either it was on a training run when you saw it go by or there was some problem with the boat.
It does appear there was some miscommunication there since they told you it would be a shorter time than it took.
After the cruise ride we went to Pirates and could not understand why it was set up so impossible to get on. I love the movies and this is one of my favorite rides so it was discouraging that my friends literally had to pick me up at 225 pounds and put me in the boat/pick me up to get out of the boat
Since Pirates is one of your favorite rides, it's too bad you didn't remember how difficult it is to get on - even some able-bodied folks have trouble with the step down.
Pirates is a difficult ride to get on with any kind of mobility disabilities and is not something we attempt with our daughter each trip. She is small - only about 85 pounds, but not easy to pick up and put on.
There is no ADA requirement that every ride be accessible. In the case of Pirates, it would not be that easy to make a safe wheelchair accessible boat because of the 14 foot fall that the boat makes fairly early in the ride.
There a a lot of references out there that indicate the ride requires a transfer. For other potential visitors - check out the disABILITIES FAQs thread. Posts 18-22 on page 2 talk about what type of transfer is required and which attractions have a wheelchair accessible car.
When we got off we headed over to the Haunted Mansion because we thought it would be easy to get on. So we waited in line and by the time we got to the end we were ushered along a passage way to the rides exit. A cast member asked me if I could walk onto a moving platform and we said no to which he rudely responded, you know; now we are going to have to completely stop the ride now!" I was absolutely floored by his response but we decided to proceed and I struggled to get on the ride right in front of him. When the ride was over we asked if we could go through again because it was so difficult to get on and impossible to get on other rides he again rudely said, NO"!
I don't know what you expected from your comment about "struggling to get on the ride right in front of him."
CMs are NOT allowed to physically assist with boarding, other than small things like moving a wheelchair out of the way after you have gotten off.
Our experience has not been the same and we have ridden many times with our daughter. They have always stopped the moving walkway for us and in fact, we pull her wheelchair onto the walkway right next to the ride car. After she is*
They can only actually stop the ride at a specific ride car (the one car that has a wider opening). They usually ask as we are waiting who can leave their wheelchair and walk 20 feet. They take those people ahead of us while we are waiting for the accessible car.
Riding a second time is sometimes allowed if there is not a long wait for the ride. It's a request though and can't be expected.
So we left the park and went to Animal Kingdom.
We found the Animal Kingdom to be incredibly accommodating although when we got on the Safari the driver and tour guide was incredibly unenthusiastly boring. We decided not to board with the wheelchair because we were short on time and as we were getting off the ride the attendants hurried us while boarding our row.
I'm surprised that your friends were able to lift you up onto that tram. That is quite high and I would not suggest it for anyone who is not at least able to step up into the ride car and back down again.*
Our daughter could not go on the Safari if she was not in her wheelchair. We would not be able to get her safely on and she would not be able to sit up. Since the tram only holds one occupied wheelchair, we do sometimes have to wait for a second tram if someone ahead of us needs to stay in their wheelchair.
In our experience riding many times, they don't open the gate to let more guests in until the guest unloading are out. I'm sorry you felt rushed, but it was probably more perception than really being rushed. The tram loading at the accessible load/unload area is not on a schedule to leave every few minutes like the regular trams.*
We also found this Park to be very accommodating but around 7 PM we were hungry and wanted to get to Epcot for dinner as I knew the International World closed at 9 PM that Sunday, March 4th. Instead of getting in and out of the car again, we decided to take the bus. At 7:15 PM the first bus labeled for Epcot passed right by us and about 10 other people. We were told by a bus attendant that it should have not gone by and picked us up. After we got on the next bus at 7:35 PM and went through all the trouble of stabilizing the wheel chair, the two of us theorized that the first bus driver did not want to deal with the hassle of getting a wheelchair on and off the bus as by now this was our viewpoint and our only explanation.
as other posters mentioned, there could be some logical explanations, such as the bus not actually being on its way to Epcott.
I do have to say though that the only really rude CM s we have encountered in all our trips have been bus CMs who seemed to not want to load a wheelchair.
For other travelers between the 2 parks, as other posters mentioned, using the boats would be a much better option.*
So we got to Epcot around 8 PM and after a bathroom pit stop, hightailed it over to Italy from the bus stop. I knew that the main restaurant would be closed but we wanted some good pizza to remind us of last year's trip to Naples. When we crossed the threshold of the door the host started to shake her head no, which we thought was incredibly rude. It was now 8:35 PM and we were told that the seating had ended at 8:30 PM. We begged and pleaded with the host, explaining that we ran over from the main gate but she would not accommodate us.
I would not expect to be seated in a restaurant at a park after*8:30 - possibly even 8:20.*
I have been in restaurants in malls where we arrived too late to be seated.*Like the parks, those people have to be out at a certain time because the place they are in is closing. That is different than a freestanding restaurant, although I have been at some of those where they stopped serving at 8:30 to close at nine. Guests need time to eat, so they have to stop at some point or they will be open waiting for people to finish at 10pm.
Instead of asking for a manager we just left, so aggravated we didn't even bother to stay for the Illumination show that in previous years had been too cold for us to watch and this year I had been looking forward to. We were so hungry we didn't have any time for souvenirs and needed to leave the parks to get dinner somewhere else before it got too late as we plan on going to Universal Studios the next day. As we left the park crying I almost threw a fit, like a spoiled five-year-old, because I knew that I would never be able to come back with my condition progressing as quickly as it is.
As other posters mentioned, if you had gotten seated at the restaurant, you would have missed Illuminations at any rate.*
Even after we left the parks we still had issues with your cast. While at the outlet mall in Orlando we decided to stop at the
Disney store for some discounted Souvenirs. We picked out a couple things and one of the items, a sweater, did not have a price tag. When we went up to the counter the clerk informed us that she had to find a similar item in the store for the price and walked around to try to find one. She then informed us that there was nothing in the store so she had to call over a manager to get a price for us. The manager called around to other shops for a little while before she went to the back room where she disappeared for about 20 minutes. After over a half an hour later, the manager told us that they could not sell us the sweater because they could not find a proper price. This was on the day that we were to fly out of Orlando now talk about a waste of time for absolutely nothing! I could see if this were a full price retail store in downtown Disney but it was not, it was an outlet store selling picked over merchandise. That manager could have sold us that sweater for $30 and made up a price but she was not empowered to do so, nor did it seem like she cared. She was just another Disney employee trying to get to the end of the day. And it seems we had encountered so many of them on our trip.
I would agree that the amount of time was excessive, but I do not know their policies for items without prices. I don't know if anyone there had the authority to just set a price. They apparently did spend a lot of time trying to research it though before getting back to you to tell you they could not sell it.
Overall we saved a lot of money on your mistakes, which is how I have decided to look at it. Unfortunately I have a lot of friends with children that I'm going to describe our experiences to. I will also call the ADA
I agree with other posters that there is
nothing in your reported experience that would be in violation of the ADA.*
There is not a requirement that everything be totally wheelchair accessible. All the park maps indicate which attractions require a transfer (not just the special maps for guests with disabilities). There are also signs at the entrance that indicate the accessibility.
There is also no requirement that guests be allowed to ride twice just because it is hard to get on. Sometimes that request is granted, sometimes not.
and post on disability Web sites about how unaccommodating Walt Disney World is towards incapacitated Human beings. I can tell you that we have decided not to book a
Disney cruise for next year and I doubt we will ever come back not because I am dying but because the disabled customer experience is terrible! Your company has lost a loyal and lifelong fan. It is a real shame because I found myself always having to defend your products to my friends. Now I understand why those parks are struggling for attendance.
Again, I am sorry that your trip did not meet your expectation for a magical trip, but I think your expectations were perhaps colored by this being your planned 'last trip'.
I think you will find that most guests with disabilities who visit WDW parks would not agree with you
We have been coming to WDW for over 20 years with a child with multiple disabilities, who can't walk or talk. She was only 2 when she got her first wheelchair and we come to WDW twice a year for up to 14 days each trip.
The reason we keep coming back is that the WDW parks are the most accessible place we have visited and we can, to some extent, forget our daughter's disabilities.*