To begin my post the manager was very full of it. They are the ones to blame. They mailed you the tickets, you didn't steal it from them! He couldn't do nothing with the police. I would have kept the tickets` heck it's something i'd never see myself doing but if they have gaven you bad service previously (You said they gave your tickets 2 weeks before and they gave you the wrong one so the first day you couldn't go to the parks) i'd keep them. It's their mistake. They wouldn't even realize it. But for the most part the manager was very RUDE! I say switch companies! I would not like dealing with a company like that if i were you!