Honestly, I don't know...yes the new stuff always throws them for a loop, but old stuff does too. It baffles me, really. I know there are some who would brand me a "hater" here, but I truly love Disney and WDW. Before this year I had *never* sent a letter to guest relations about anything. The only interaction I had with GR was going to praise a cast member (usually a character). I've sent 3 letters to Disney this year, and gotten phone calls back on all of them...I'm probably going to write a 4th as well, because of how poorly they have handled getting the 2014-15 AFS tickets out to bases. None of the bases near us expect to have them til mid-September (though they went on sale yesterday), and our FP+ booking date is Sept 8th. Just one more example of Disney not planning as well as they should have,and it affecting the guest's *ability* to do the advanced planning that Disney wants us to do. Disney has never made me feel this frustrated before this year. I know I will have a great time once I'm at the parks and I won't even think about any of this, but I miss how fun planning used to be. I still get excited thinking about disney, but the fun is less..