V.I.Passholder phone line - Is there any good time to call?

Dawna

Mouseketeer
Joined
Sep 4, 1999
I am trying to reach the V.I.Passholder line to request a partial refund of our annual passes as we will not be able to use our passes in the extension period. I have been sitting on the phone for 45 minutes and I wonder if this is the only way to talk to someone about the annual pass partial refund option. Anyone have any luck with calling at a certain time of day?

Thanks,
Dawna
 

lovethattink

TPAS Moderator
Moderator
Joined
Sep 17, 2004
Which number are you calling? And what are you trying to accomplish?

1-407-560-7277 is the passholder support line. I was transferred to this one after holding for hours on the 1-407-WDW-PASS line.
 

Dawna

Mouseketeer
Joined
Sep 4, 1999
I am trying to request a partial refund of my annual pass which expires mid-July. I am on the 407 939 7277 line (WDW PASS).
 
  • LittlePanda

    Earning My Ears
    Joined
    Jun 29, 2020
    I cant believe lines are still crazy.. I tried in the evening yesterday and got thru within 45 minutes.
    Last week, I tried a couple minutes before they closed and that worked quite well too.
     

    dsnymnkyuncle

    Mouseketeer
    Joined
    Apr 4, 2020
    I am trying to request a partial refund of my annual pass which expires mid-July. I am on the 407 939 7277 line (WDW PASS).
    By partial refund do you mean you want to keep some time after the normal expiration and then refund the remainder? I would like this as well if anyone knows if it is possible
     
  • jerseygal

    DIS Veteran
    Joined
    Jan 1, 2008
    Has anyone been successful in getting a refund for their AP?
    So, AP will receive a refund of the time that the parks were not operational correct? When I called a few weeks ago, they put me on a list for what I hope is a partial refund for the days that the parks will be closed. Our AP expires in October. I am getting fuzzy on this now..I hope that the CM understood that my intention was to receive a refund for the days that the parks were not opened, but that does not prohibit us from having an active AP till October once the parks re-open, correct?
    We also have separate AP water park admission and I believe that the CM said that she put in a request for a partial refund for that as well! Thanks!
     

    auntfrannie

    DIS Veteran
    Joined
    Aug 30, 2001
    So, AP will receive a refund of the time that the parks were not operational correct? When I called a few weeks ago, they put me on a list for what I hope is a partial refund for the days that the parks will be closed. Our AP expires in October. I am getting fuzzy on this now..I hope that the CM understood that my intention was to receive a refund for the days that the parks were not opened, but that does not prohibit us from having an active AP till October once the parks re-open, correct?
    We also have separate AP water park admission and I believe that the CM said that she put in a request for a partial refund for that as well! Thanks!
    That was my understanding but honestly, given the status that Florida is in right now and the limited availability and restrictions at the parks, I would hope that Disney would allow a reimbursement for the entire remainder of the AP. My niece & her husband have APs and their May trip was cancelled. They aren't able to make it back before their APs expire even with if they got the extension.
     

    orey22

    Disney & HP / Universal Fan!!!
    Joined
    Feb 3, 2015
    I am in the same boat, I asked for a partial refund ( filled out the form ), and heard nothing. I tried calling the VIP line multiple times, and wasn't able to get anyone to answer after hours of waiting. I'm a huge Disney fan, and I'm trying to give them some slack, but man Disney is making it hard. I wonder if Disney has cut staff on the customer service lines.

    I'm really going down the path of asking for a full refund of my AP, I renewed in Feb, park closed in March, and now it's very likely I will not use it at all. Disney needs to put out some form of statement on what the delay is, and what the policy is. IMO they just need to offer refunds to whoever wants them.
     
  • Proud Cheapskate

    Earning My Ears
    Joined
    Nov 30, 2004
    Called today around 11:30, waited 89 minutes. I don't suggest calling then. Our passes expired last week and was told we got an automatic extension to October which I don't want, I want a refund. The request (form) was submitted and now we wait.
     

    jerseygal

    DIS Veteran
    Joined
    Jan 1, 2008
    I called about 3 weeks ago, they said they processed both the AP and AP water park pass. I believe that they also gave me a reference number to the call, I will check when I get home. No patience to verify again and wait like 120 minutes...will give it some time I guess. Don’t think that they will process the refunds until all 4 parks are definitely open, who knows though
     

    Drawesadaddy

    Earning My Ears
    Joined
    Apr 25, 2018
    Which number are you calling? And what are you trying to accomplish?

    1-407-560-7277 is the passholder support line. I was transferred to this one after holding for hours on the 1-407-WDW-PASS line.
    Has anyone gotten charged for the entirety of the balance on their tickets? We had three months left or so on a total of 6 passes and just got billed around $1600. Thought payments didn’t open back up till the 11th
     

    sara_s

    DIS Veteran
    Joined
    Aug 10, 2017
    Has anyone gotten charged for the entirety of the balance on their tickets? We had three months left or so on a total of 6 passes and just got billed around $1600. Thought payments didn’t open back up till the 11th
    We got billed 4 months worth!! We're on monthly plan. Why would they charge us?
     

    Drawesadaddy

    Earning My Ears
    Joined
    Apr 25, 2018
    Spent almost 90 minutes on hold. Spoke to someone in billing. It’s a mistake but they aren’t sure what’s going on. We’ll get money back eventually.
     
    • Like
    Reactions: cm8

    cm8

    <font color=blue>Half of the time we're rushing ar
    Joined
    Nov 20, 2009
    @yulilin3 was informed it may take 7 to 10 days before the money / charges are corrected 🤦‍♀️
     





    Connect

    Disney News and Updates





    SUBSCRIBE TO OUR DAILY EMAIL
    Subscribe and never miss out on Disney News, Deals and Updates.









    Top