:( Upset over reservations and upcoming trip *UPDATE POST 74 PAGE 5*

[Disneybuckeye]

I think they should have eaten the whole difference as it was their error, but I understand it was probably easier to just say ok. I probably would have also. I am glad it is resolved and hope you have a great trip!

 

[C.Ann]

OP here

I just wanted to say thank you for everyone's comments and concerns. I spoke with Disney's guest relations this afternoon. I have my son listed as 3 on all of our dining reservations and our airfare. The rep. that I spoke with told me that they would have to review things, and then they would call me back. About two hours later, they called me. I am guessing that they were reviewing our origional phone conversation.

Long story short, I was very polite and stated what I wanted resolved. When they called back, they told me that the difference would be $342.54. They said that since the error was on their end, they would take it down to $142.54. I told them that sounded fair, and I will pay the difference.

Thanks again!

Perfect example of how honesty pays off..

Glad it's resolved - enjoy your trip..

 

[4HppyCamprs]

Yay for the resolution!! Have a great vacation !!!

 

[thebeesknees]

Glad you got it taken care of, OP. Now, go enjoy your vacation with a clear conscience and all those extra dining credits!

 

[patsal]

So glad it worked out in a way that works for you. It is difficult when you know you did the right thing and want to continue to do the right thing for all. Have a great vacation!

 

[bumbershoot]

I am guessing that they were reviewing our origional phone conversation.

.... They said that since the error was on their end, they would take it down to $142.54.

Nice! I'm so glad you called. And glad they realized that you weren't the one that made the error there.

I think they should have eaten the whole difference as it was their error, but I understand it was probably easier to just say ok.

I agree. Then again, I bet the OP as well as any of us who read the thread will make SURE to read through our info to catch any errors in the future, so it kind of reflect that shared responsibility.


Have fun!

 

[Tnkrbelle565]

OP here

I just wanted to say thank you for everyone's comments and concerns. I spoke with Disney's guest relations this afternoon. I have my son listed as 3 on all of our dining reservations and our airfare. The rep. that I spoke with told me that they would have to review things, and then they would call me back. About two hours later, they called me. I am guessing that they were reviewing our origional phone conversation.

Long story short, I was very polite and stated what I wanted resolved. When they called back, they told me that the difference would be $342.54. They said that since the error was on their end, they would take it down to $142.54. I told them that sounded fair, and I will pay the difference.

Thanks again!

Yay! Glad you got a good resolution!

 

[cm8]

OP here

I just wanted to say thank you for everyone's comments and concerns. I spoke with Disney's guest relations this afternoon. I have my son listed as 3 on all of our dining reservations and our airfare. The rep. that I spoke with told me that they would have to review things, and then they would call me back. About two hours later, they called me. I am guessing that they were reviewing our origional phone conversation.

Long story short, I was very polite and stated what I wanted resolved. When they called back, they told me that the difference would be $342.54. They said that since the error was on their end, they would take it down to $142.54. I told them that sounded fair, and I will pay the difference.

Thanks again!

, what a blessing!!! YAY