unhappy with a CM

[rhonhod]

On Tuesday, I was on the Disney website just looking, I entered all my info in and found a rate almost $200.00 cheaper then the rate I have now. So I called Disney and the CM acted as thought I was bothering her!! So after I took the survey, I emailed Disney and told them. All she said was if I wanted that rate to book online then call and cancel the ressie I already have. I told her that was inconvenient for me since I have a child with special needs( he has cerebral palsy and his in an wheelchair and the fridge etc..). She said there was nothing she could do and Thank you for calling Disney. So I got a return email saying they were forwarding my email to the proper department and someone would contact me. Sure enough, yesterday they called only I didn't get to my cell in time, but the guy said someone will speak to me soon. Should I have emailed Disney or should I have just let it go? (This vacation was chosen bu my DS because a week after we get home from Disney, He is having bone surgery on both legs from hips down to reset his legs.)

 

[thebecka]

I believe you were right in making your complaint. Disney needs to be made aware of how their employee treated a guest. I hope the CM that calls you back is more helpful and assists in making your changes. Have an awesome trip and prayers and pixie dust for DS's upcoming proceedures.

 

[*MickeyFan*]

I do believe you did the right thing. Sounds like the CM was having a bad day, and should NOT be bringing that to work. I hope you get a better deal than what you were inquiring about because of her! I do however think that it is rare for a CM to be like that. Please keep us posted! jen

 

[rhonhod]

Thank You. I will keep you posted.

 

[Indianadisneyfan]

I think we all should get together and drive down there and kick some DIS butt, Oh BTW while were there we can go to the parks and have fun . I would call them back and ask to talk to a manager or someone that can straighten her out.

 

[hniki234]

I think you're were right in telling Disney about it, too. I'm sure they want to know when their employees aren't being "magical." It's bad business for them when their CMs are rude. We encountered a couple of really rude CMs (as in beyond Wal-Mart rude!) and we sent an email letting Disney know. Of course, we also made sure to mention the CMs that were great!

 

[byoung]

I also feel you did right.

 

[meeskamouska]

Rude=Bad business!! You were right to report!!! Just don't forget to report the good ones too!!!

 

[Miz Diz]

I booked a trip once, then they announced a promotion code. All I had to do was call and give the promo code. They adjusted my rate. I didn't have to cancel my current reservation or anything. This was about 2 years ago, though. I can't believe she couldn't just adjust the rate. Some CMs will jump through hoops for you, some won't.
I believe if she really wanted, she could have fixed this for you.

 

[Unregistered]

interesting...I just called today and got a very rude CM too! I wonder if it was the same person. I was so shocked that I ended the call w/o getting any of my questions answered. We want to book a last minute trip and she acted like I was out of my mind to think there would be rooms available(of which there are PLENTY!). I got asked to do the survey though so I made sure to mark her very low on it.

 

[BrooklynnsMommy]

You did the right thing. I hope that take great care of you guys. Prayers are headed your way.

 

[Mischa]

You definitely did right to complain. Disney needs to know about rude CMs (and any other problems too); if you don't tell them they won't know and can't correct the problem.

I complained about the bus system during our last trip and received a $25 Disney Gift Card. Mind you I didn't complain because I *wanted* something (like $$), I wanted them to know what the problem was so that it wouldn't happen again (to us or anyone). But the gift card was nice (and will come in handy during our next trip!)

Give them a day or so and if you don't hear back from them - give them a call.