Undercover Tourist problem

[WillCAD]

UCT, please correct me if any of the following is incorrect:

It's my understanding that brokers like UCT, TicketMania, and Maple Leaf, do nto have direct access to the WDW computer system. Because of that, they are physically unable to upgrade, cancel, or re-issue tickets themselves, because those operations require direct access to the WDW computer system. This is why you cannot upgrade, exchange or cancel tickets at the Disney Stores (they don't have direct access to the WDW computer, either), or at an off-site hotel, or online, or over the phone. And that's why the brokers can't do those things, either - they must be done at a Ticket Sales or Guest Relations window at the WDW theme parks or Downtown Disney.

On-site resorts only have partial connectivity with the ticket computer system, which is why they can do some things, like sell tickets, but they cannot do others, like upgrade to APs.

 

[lsufanatic]

Although I had a small snafu with my order from UT, I'm willing to say they seem to be a class act and I wouldn't worry about ordering from them again. I ordered a pair of 10-day no expiry MYW passes last week, but the passes received didn't have the no expiration option. I called up and the gentlemen was very apologetic and sent the correct passes next business day FedEx (received shipment notification in about 30 minutes). They are supposed to come in this morning, so I guess I'll find out when I get home if all is well, but I feel pretty confident that it will be.

Provided there are no unexcepted surprises when I get home, I wouldn't hesitate to do business with UT again. Mistakes happen, and it is nice to do business with someone who will actually fix their mistakes and make things right.

 

[UnderCoverTourist]

WillCAD, you are correct

"they must be done at a Ticket Sales or Guest Relations window at the WDW theme parks or Downtown Disney."
We do not have direct access. This is a security precaution.

Thank you Isufanatic, if mistakes happen, we will work with you to resolve them.

This will be our last post on this thread; we appreciate being allowed to address real customer issues by this important discussion board.

Undercover Tourist

 

[Daryl]

Undercover Tourist, thank you for your responses, I was concerned with your earlier post-

"We have been in contact several times regarding this issue and have agreed that if Disney refused, that DVCTiff could purchase new ones at the gate and we would refund the total amount paid from the original order."

Thank you for taking the the time to clarify, not just for the OP but for us all, well done
DVCTiff, I'm so happy you were able to make arrangements that satisfy you! Looking forward to your update