TSM standby-less test Oct. 6-9

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See, I don't think their resorts are that great. People enjoy them, don't get me wrong. But there are far more interesting places and resorts to visit in the U.S. if you take the parks out of the equation.

I'm curious. What do you see that is so great and unique in the Disney Resorts that you think they can be a vacation in and of themselves, versus any other resort in the U.S.?


IF you take the parks out of the equation- which I don't think is even close to a reasonable guess on what Disney intends to do.

I didn't say that I could vacation at a resort and have an experience that is very enjoyable. Could I go other places and get the same or better? Yes- but nowhere I know of offers the resort/park experience Disney does and I think it's just beyond crazy to think Disney wants out of the theme park business.



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I agree, I think the time at the resorts can be fun and relaxing. But I don't think that's a Disney Resort thing, that could be found at hundreds of other resorts across the country. People come for the parks.

:thumbsup2 Exactly.

But quick next door neighbor story.

The Dad is a bit of a ME Monster, but does work hard and is a good guy.

FINALLY convinced them to go with us to WDW, said he would go but was going to golf if he is taking a week off. Well of course in the winter he loved the golfing part of the trip.

Liked the rest but of course hated the lines, because we would meet back and swim, then head back to the parks with him. So everything popular was a long wait with FP long gone, did like the dining at EPCOT and the shows and night shows though. Has never gone back. Now they are planning a trip with later FP+ reservations, dining and night shows. Kids are pumped-but I told them they should not expect to get as much done before Dad goes with them and they were just glad to go back and looking forward to the Dad evenings part.
 
I've always known Disney focused on maximizing profit, but they seemed to follow the happy guest = increased revenue business model for the most part.
But, as attendance has gone up over the years, especially first time guests from across the country and world, they've viewed customer service as less important. It's more important to make the guest behave in a way that maximizes profit.

From a financial standpoint, clearly Disney's best guest stays for a minimum of one week in a Disney resort, eating only Disney food, preferably expensive meals, and participating in activities that cost extra. They behave in predictable ways at the parks, so there's never excess staffing -- that's major. They don't waste too much time in line, so they can shop more and have overpriced table service meals. They also spend less time in the park per day of their tickets, and spend more time lounging, shopping, and doing extras. They certainly don't spend 12-16 hours rushing from one ride to another. They're first time and possibly only-time guests, so they forget their budget and must have every souvenir. The magic band works even better than credit cards to make them spend more than they should. They also have lowered expectations...one time per attraction is perfectly adequate.

They are absolutely NOT Florida residents with APs who take up space on rides and require staffing without spending any money. They're also not off-siters who are likely (A) Good at sticking to a budget and (B) Not caught up in Disney fever, and (C) will be eating non-Disney meals and even doing non-Disney activities and shopping.

The big flaw in the logic is that the "ideal guests" don't carry them through economic recessions and do complain to family, friends, and the internet if their vacations were not worth the money. If Disney sees significant drops in attendance, it's not going to happen for a couple years. Right now, families are feeling more confident about taking those big vacations, international travel continues to grow, and Frozen is a huge draw.
 
I wonder the same thing because I hear all the time on DIS that the resorts aren't worth the money Disney charges for them and they need to add more perks. We have stayed at many different time shares in the Orlando area and usually visit 1 or 2 Disney resorts every year and besides the lobby area, I don't see anything that would make me pick staying at one of those instead of our time share especially after I hear about the size of the rooms. I mean we have a full kitchen, full living room area, 1 or 2 bedroom, 1 or 2 bathrooms and a pool area that is just as nice and sometimes better than Disney resorts for much less than. And this is in the Orlando area. Travel to some real resort areas and there are some very awesome resorts out there!!

They do need to add more perks, IF they want to get more guests to stay there. We never stay off site. We wouldn't go to WDW if we couldn't. It's a part of the experience that is like no other place on earth. I don't think they offer enough- but we will still stay on site with the current perks. What I look forward to is even more perks with Disney's push to encourage on site stays.

Staying offsite means I either put up with pretty intermittent bus service or I drive my car to the parks. Honestly, I don't even know what the TTC looks like, nor do I want to. I watch those masses coming off that boat to the MK and think everytime, thank God I don't have to do that. I see the thousands of people lined up at closing for the trams, monorail or boat and I can't imagine dealing with that. If for no other reason than location, we will always stay on site.

I don't want a kitchen on vacation. We stay at the Villas often, but not for the kitchen other than it's nice to have a full size fridge for leftovers or pop- stuff for the little one. We don't cook there. I don't cook on vacation. I don't want to make beds or clean our room. I don't want to do laundry. Those things are not a vacation to me.
 

I agree. If someone thinks it is an enjoyable vacation to spend 4-6 hours at the parks plus a bunch of other stuff (swimming, shopping, mini golf, waterparks, golf, etc), then it is still a great choice as a vacation. Absolutely.

There you go. And we know it's not "If" or the other stuff would not exist, much less be packed as well (the whole cant get a chair at SAB, DTD expansion etc).

So since it's a fact-FP+ could help that group with popular attraction reservations.
 
Didn't have time to read all posts, so if this is duplicate info sorry.
For what it's worth, last year when talking to IT having problems with FP+(imagine that) I was told that their goal is to have no one waiting for any rides over 10 mins. Not sure how they plan to pull that one off. Thought it was funny though that he blamed it on what Walt wanted. So, the future could get very interesting.:confused3
 
Didn't have time to read all posts, so if this is duplicate info sorry.
For what it's worth, last year when talking to IT having problems with FP+(imagine that) I was told that their goal is to have no one waiting for any rides over 10 mins. Not sure how they plan to pull that one off. Thought it was funny though that he blamed it on what Walt wanted. So, the future could get very interesting.:confused3

If they can pull off waits under 10, yet not make it impossible to get on rides due to a shortage of fp+, I'm all for it! I don't care what they call it or how they do it, but that sounds like heaven to me!

How they do that will be interesting.
 
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Didn't have time to read all posts, so if this is duplicate info sorry.
For what it's worth, last year when talking to IT having problems with FP+(imagine that) I was told that their goal is to have no one waiting for any rides over 10 mins. Not sure how they plan to pull that one off. Thought it was funny though that he blamed it on what Walt wanted. So, the future could get very interesting.:confused3

Makes me crazy every time I read or hear something like this. The man has been gone for almost 48 years, chances are the IT person might not have even been born in 1966. No one knows what he would think, want, or do. Nuts, absolutely nuts :confused3
 
I don't like how this plays out. So, some people get to ride the ride and some don't but they both still pay $100 to enter, not right, just not right. Universal has Express Pass and Standby works for them. Disney needs the same type of system.
 
I don't like how this plays out. So, some people get to ride the ride and some don't but they both still pay $100 to enter, not right, just not right.

That's only if you believe they'll ever go to strictly reserved lines and I don't.

I think the comments another poster made may be right on track- they're trying to change to fp+ being the "regular" line and standby being a true standby line. Makes a lot of sense to me. You have the choice to get a fp+, it's really not often that you just absolutely cannot get one and even then, it's only for a very small minority of rides.

Right now, it SDMT and A&E. All the others are available at 60 days- almost without fail. I haven't seen a post from anyone saying they couldn't get one. Most are available at 30 days, a lot are available same day.


Let's not blow it out of proportion- it really is just 1 ride people are having trouble securing fp+ for. So to say some people get to ride and others don't is a huge exaggeration.
 
Sorry you see things in a total different light than many of us do. Disney used to make customers their primary focus, and the profits took care of themselves.
That's always been part of the story they tell but they are consummate storytellers. I think people go through stages of Disney appreciation where at first their experiences make them feel like the story is true and then as time goes on they see things differently and think that Disney changed instead of realizing that their view is what changed.

See, I don't think their resorts are that great.
Maybe they're just not your cup of tea. We have spent vacations at the Disney resort visiting central Florida attractions without visiting any of the Disney parks and don't regret the decision. The service is quite nice. And we happen to like a themed resort experience and Disney does that better than anyone. Again it may not be your cup of tea but please don't take away from the rest of us the right to see things differently from you.
 
That's always been part of the story they tell but they are consummate storytellers. I think people go through stages of Disney appreciation where at first their experiences make them feel like the story is true and then as time goes on they see things differently and think that Disney changed instead of realizing that their view is what changed.

Maybe they're just not your cup of tea. We have spent vacations at the Disney resort visiting central Florida attractions without visiting any of the Disney parks and don't regret the decision. The service is quite nice. And we happen to like a themed resort experience and Disney does that better than anyone. Again it may not be your cup of tea but please don't take away from the rest of us the right to see things differently from you.


Ah yes, when I first got bit by the mouse, I believed it all. As time goes by, I understand it's really not true- they really are a business that has to focus on profits and how to get as much as possible.

I think there are 3 categories of Disney people 1) those that believed the magic from their first trip and still do 2) that that believed the magic but while they still enjoy the fantasy, know it never was true (sort of like Santa Clause, and 3) those that believed it, think it's changed and went away.

I'm firmly #2, desperately wish I was #1.

I also agree it gets tiresome defending the on site experience and being told virtually how ignorant on site people are for their decisions. Yes there are great houses and condos off site that are much cheaper than deluxe on site. I get that. But I don't want an off site house. I have an off site house and I live in it. I want fantasy for a week or 2.
 
That's only if you believe they'll ever go to strictly reserved lines and I don't.

I think the comments another poster made may be right on track- they're trying to change to fp+ being the "regular" line and standby being a true standby line. Makes a lot of sense to me. You have the choice to get a fp+, it's really not often that you just absolutely cannot get one and even then, it's only for a very small minority of rides.

Right now, it SDMT and A&E. All the others are available at 60 days- almost without fail. I haven't seen a post from anyone saying they couldn't get one. Most are available at 30 days, a lot are available same day.


Let's not blow it out of proportion- it really is just 1 ride people are having trouble securing fp+ for. So to say some people get to ride and others don't is a huge exaggeration.

But that doesn't address the FP+ limits, including tiers. Yes, you have the choice to get a FP+ for any ride except SDMT, but you'll have to risk not being able to get a FP+ for other attractions if they are gone when you can book more. :headache: People have reported being told that the FP+ are all gone and NOT being told that they should check back later. If standby is not an option, they would be shut out. All of this makes for a system that is hardly user-friendly for the average guest.
 
Hoping to synthesize some of this

If I can add, I agree, but what is unique is the parks. Why would you take them out of the equation even if you are just visiting them 4 to 6 hours a day?

Give any example of resorts, or golf course areas, or beaches-and then put the WDW parks within walking distance, but with FP+ (reducing the best headliner windows, but also reserving them) and then decide which one you would use your one week a year off at.

For our family, WDW is first and foremost about experiencing the rides and shows in the parks. A character breakfast in a resort can be fun, too; but it is far from any kind of draw.

I agree, I think the time at the resorts can be fun and relaxing. But I don't think that's a Disney Resort thing, that could be found at hundreds of other resorts across the country. People come for the parks.
But you are right. People with either adjust to the new way or they will find other places to go on vacation.

Most definitely!

So it is like Disney decided to build these really cool parks to draw people to Orlando and it has worked very good. Now instead of making the parks better to handle all of these people, they are looking for ways to get these people out of the parks. "Come visit our cool parks that cost alot of money, spend only a few hours and then get out so that we can get more people in" But since they don't have enough rooms to supply the parks with all the guest they need, it is crazy idea that they aren't worried about pleasing the off-site guest at all. Too me, the reason Disney stated they started with fp+ was to lock guest into their parks before leaving home. If that isn't targeted at off-site guest, I'm not sure what is. You have to admit that if you pay so much to stay at a Disney resort and get them to pick you up at the air port, you are probably going to be a good bit of your time at a Disney resort. It is those off-site guest that they need to run their parks that they have to worry about seeing all the cool signs for those other Orlando parks and decide to check those out instead of Disney. If those guest have already bought Disney tickets to book fp+s, then more than likely, they are going to be spending their time in Disney parks.

For sure this is what they are after. Make it so us off-site folks have to lock in one special ride a day (if we can get it). But where it blows my mind is == JUST ONE? You really think my family loves your product so much that we'll drop that kind of money to ride one special ride once per day?

Exactly. The Disney Resorts are fine, but there isn't anything wildly special about them, other than being in proximity to the parks and having that feeling of the bubble.



I agree. If someone thinks it is an enjoyable vacation to spend 4-6 hours at the parks plus a bunch of other stuff (swimming, shopping, mini golf, waterparks, golf, etc), then it is still a great choice as a vacation. Absolutely.

For me, when I take the cost into consideration, especially considering airfare :crazy2:, 4-6 hours at the parks starts to seem a bit too expensive. I can do everything else Disney/Orlando offers somewhere else, for either less money or with added features like being near the ocean, a better climate, more beautiful terrain, etc.

Okay - I'm the crazy NYer that loves the climate of Florida. We will continue to make FL our vacation destination, but it won't be WDW-centric. The panhandle beaches and cruise ports will be our focus until (if) this mess at WDW improves.

IF you take the parks out of the equation- which I don't think is even close to a reasonable guess on what Disney intends to do.

I didn't say that I could vacation at a resort and have an experience that is very enjoyable. Could I go other places and get the same or better? Yes- but nowhere I know of offers the resort/park experience Disney does and I think it's just beyond crazy to think Disney wants out of the theme park business.

I don't think they want out of the theme park business, but I think they are banking on Disney-philes to change what they expect in their park experience. Many, many will settle for their changes.

For those of us who are able to walk away from the Disney tie-ins, there are other destinations (Dollywood, Universal) that offer a whole-bubble-experience.

I've always known Disney focused on maximizing profit, but they seemed to follow the happy guest = increased revenue business model for the most part.
But, as attendance has gone up over the years, especially first time guests from across the country and world, they've viewed customer service as less important. It's more important to make the guest behave in a way that maximizes profit.

From a financial standpoint, clearly Disney's best guest stays for a minimum of one week in a Disney resort, eating only Disney food, preferably expensive meals, and participating in activities that cost extra. They behave in predictable ways at the parks, so there's never excess staffing -- that's major. They don't waste too much time in line, so they can shop more and have overpriced table service meals. They also spend less time in the park per day of their tickets, and spend more time lounging, shopping, and doing extras. They certainly don't spend 12-16 hours rushing from one ride to another. They're first time and possibly only-time guests, so they forget their budget and must have every souvenir. The magic band works even better than credit cards to make them spend more than they should. They also have lowered expectations...one time per attraction is perfectly adequate.

They are absolutely NOT Florida residents with APs who take up space on rides and require staffing without spending any money. They're also not off-siters who are likely (A) Good at sticking to a budget and (B) Not caught up in Disney fever, and (C) will be eating non-Disney meals and even doing non-Disney activities and shopping.

The big flaw in the logic is that the "ideal guests" don't carry them through economic recessions and do complain to family, friends, and the internet if their vacations were not worth the money. If Disney sees significant drops in attendance, it's not going to happen for a couple years. Right now, families are feeling more confident about taking those big vacations, international travel continues to grow, and Frozen is a huge draw.

This is the post that got me to sit at my computer despite a million things going on around me. This is what I have been thinking for the last 12 months.

I am going to divide WDW guests into three categories:

A. Frequent visitors who are just fine with the FP+ changes. These folks might like it better because they can sleep in, or because they aren't ride-focused, or they've been/they go so very often. FP+ either improves their experience or just changes it slightly.

B. Frequent visitors who aren't happy with the FP+ changes for their own reasons. Former RD-commandos who now are being asked to settle for maybe one ride on their favorites, and maybe having to miss out on some of what they have come to expect. This group will either decrease the amount of time or amount of trips to WDW. (I'm this group.)

C. First time or rare (once a decade) visitors. They have little experience and are awestruck. They take what they are offered b/c they are AT DISNEY WORLD and it's a dream come true.

And - it's this last group that make the losses in the second group insignificant to WDW execs. Group C is seemingly endless. For every group B family that drops out, there is another group C family to take their place.


They do need to add more perks, IF they want to get more guests to stay there. We never stay off site. We wouldn't go to WDW if we couldn't. It's a part of the experience that is like no other place on earth. I don't think they offer enough- but we will still stay on site with the current perks. What I look forward to is even more perks with Disney's push to encourage on site stays.

Staying offsite means I either put up with pretty intermittent bus service or I drive my car to the parks. Honestly, I don't even know what the TTC looks like, nor do I want to. I watch those masses coming off that boat to the MK and think everytime, thank God I don't have to do that. I see the thousands of people lined up at closing for the trams, monorail or boat and I can't imagine dealing with that. If for no other reason than location, we will always stay on site.

I don't want a kitchen on vacation. We stay at the Villas often, but not for the kitchen other than it's nice to have a full size fridge for leftovers or pop- stuff for the little one. We don't cook there. I don't cook on vacation. I don't want to make beds or clean our room. I don't want to do laundry. Those things are not a vacation to me.

I can respect others' ideas of what a vacation is. For me hotels are on par with dorm life. I like my vacation accommodations to be equal with, or nice than, my home living conditions. We do not all sleep in the same room at home, nor at home do we tiptoe around in the dark to get dressed if we rise early. It's all good for people to have different expectations. WDW will never be able to offer an on-site option that works for my family in the budget I'm willing to allocate to accommodations.

That's only if you believe they'll ever go to strictly reserved lines and I don't.

I think the comments another poster made may be right on track- they're trying to change to fp+ being the "regular" line and standby being a true standby line. Makes a lot of sense to me. You have the choice to get a fp+, it's really not often that you just absolutely cannot get one and even then, it's only for a very small minority of rides.

Right now, it SDMT and A&E. All the others are available at 60 days- almost without fail. I haven't seen a post from anyone saying they couldn't get one. Most are available at 30 days, a lot are available same day.


Let's not blow it out of proportion- it really is just 1 ride people are having trouble securing fp+ for. So to say some people get to ride and others don't is a huge exaggeration.

Yes and no. With tiering they've taken away our option to secure rides on more than one favorite. And they've slapped our hands and said, "You can only ride it ONCE, you ride-monger!"
 
But that doesn't address the FP+ limits, including tiers. Yes, you have the choice to get a FP+ for any ride except SDMT, but you'll have to risk not being able to get a FP+ for other attractions if they are gone when you can book more. :headache: People have reported being told that the FP+ are all gone and NOT being told that they should check back later. If standby is not an option, they would be shut out. All of this makes for a system that is hardly user-friendly for the average guest.


Yes, you have to believe that stand by will not be an option and also believe that IF they did go to fp+ only, the supply would not be increased.

I don't believe either of those and there's nothing anywhere to make anyone think that is a possibility. A test, only allowing fp+ does not equal a fp+ only park.
 
We go for the whole experience. We enjoy the rides, but we don't need to ride them a dozen times. In fact, we make a point of riding some only once. Peter Pan's flight is my #1 ride to ride ( yeah, it's true). We ride it once. It wouldn't be special if we rode it a dozen times.

It would've been nice to ride SDMT more than once because my grandson got his first roller coaster experience this trip and loved it and there's just not many rides for an adventurous 2 year old. Then again, there's not a lot of adventurous 2 year olds, so understandable. It's cute now, but I fear he may well not be a WDW lifetime fan. :( But he survived, and he can ride coasters at home.

That's going to get a little more complicated in a few years when that 2 year old is big enough to ride the mountains and comes off with lots of excitement declaring "let's go again!" and standby (if it even exists) is 90 minutes long.
 
I love a few of the Disney resorts but personally can't think of anything more dull than spending a lot of time hanging out at one. A few hours during a vacation is fine but if you sit by a pool you might as well do that anywhere. Plus the resorts really don't have that much else to do.

For us it's all about the parks and that emphasis might have contributed to us not caring all that much if we were onsite or offsite until recently. I was almost ready to buy into the notion that we needed to stay onsite to get the most out of our vacation but I discarded that idea when they made some changes at Epcot that ruined the Disney experience for me. I still love certain elements about WDW but don't see any sense in paying more and more money for a lesser experience. And it is a lesser experience for us now.

I do agree that FP+ only isn't likely however I can see FP+ only being used for the more popular attractions. That will leave some people out because the popular attractions are popular because everyone wants to experience them. If this happens I think that many people can expect to have to settle for the mid tier rides whose lines will probably be longer since those waiting in virtual queues will probably line up to ride other things. I don't see any logic to the notion that Disney will eventually end up with 10 minute waits. People will have to be somewhere and I believe that most people go to WDW to ride rides and see shows
 
I don't like how this plays out. So, some people get to ride the ride and some don't but they both still pay $100 to enter, not right, just not right. Universal has Express Pass and Standby works for them. Disney needs the same type of system.

DHS average attendance is 27,000.

TSM can handle 900 per hour.

Pretty popular ride for all ages.

I would guess no matter what, everyone that wants to ride even just one time cannot.

Just not right.

3rd track might help.
 
mom2rtk said:
That's going to get a little more complicated in a few years when that 2 year old is big enough to ride the mountains and comes off with lots of excitement declaring "let's go again!" and standby (if it even exists) is 90 minutes long.

I tend to agree with this. One of my most special memories, as well as my nephew's (who was 6 at the time) is riding BTMRR about 6 times in a row at RD...two of them where we didn't even get off in between. He was so excited by it, and just didn't want to stop riding it. I'll never forget that!
 
DHS average attendance is 27,000. TSM can handle 900 per hour. Pretty popular ride for all ages. I would guess no matter what, everyone that wants to ride even just one time cannot. Just not right. 3rd track might help.

OR. OR. (I know --- this is CRAZY)... Or... Build more good rides! Make it so people WANT to be in your parks for a whole handful of reasons. Not one or two reasons per park.

I know it's water under the bridge, and very passé to just suggest what they could've done with the money instead. And the fast pass plus apologists would gain so much more respect if they would just smile and nod and say, "You guys are right. That money could've been spent to actually improve the product, instead of what they decided to do which was just try to manage our experience."

Can you imagine, just for a moment, what these boards would've been lit up with at each park debuted to new attractions? 2014 and 2015 would've been the years to charge on into WDW.
 
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