Tron Line - No ECV's, Move to Wheelchair?

[Mackenzie Click-Mickelson]

I understand the OP's frustration but Disney does state for Tron "Must Transfer to Wheelchair, Then to Ride Vehicle" if that is unable to be accomplished for whatever reason (solo and aid is not able to be provided and solo person is unable to do it themselves, physical capabilities of others in the traveling party, etc) it means that attraction is unable to be done.

I know how it feels to push a wheelchair around Disney, that was me as a kid in the late 90s doing that for my father (who had 1 leg in a boot due to his diabetes). It's not fun, it's tiring, I get it.

However, new ride or not, the choice of making something more accessible depends on the design of it. Tron's back row seating is often used by those who cannot physically (due to calf size for example, or back of the seat doesn't click into place) ride the main seats or who have a preference to riding the more traditional seating for a myriad of reasons. It doesn't mean the ride design of the coaster is meant for all accessibilities.

People often confuse "new" to mean it must be for everyone and that's not possible.

ETA: to speak to the ADA compliance I think the OP and one other poster are meaning it must be for all accessibilities. Being ADA compliant means it adheres to at least the minimum it is required to be subject to the law and if any applicable exemption is at play. It does not mean it must do xyz just because someone is in abc.

 

[theMoreDisneytheBetter]

Your comment about the accessible cars reminded me that the last time I was at Disney it seemed like they were running accessible seats with (almost) every launch, whereas it used to be much less frequent. So it seems like Disney does try to adapt when they can. But Tron will already move people backstage to wait for the accessible vehicle if necessary, and if we they had to add an unlimited number of parked ECVs it would be that much more crowded. I don’t know why it was designed the way that it was, but given the reality of how it exists now there really isn’t an easy solution.

 

[HopperFan]

Your comment about the accessible cars reminded me that the last time I was at Disney it seemed like they were running accessible seats with (almost) every launch, whereas it used to be much less frequent. So it seems like Disney does try to adapt when they can. But Tron will already move people backstage to wait for the accessible vehicle if necessary, and if we they had to add an unlimited number of parked ECVs it would be that much more crowded. I don’t know why it was designed the way that it was, but given the reality of how it exists now there really isn’t an easy solution.

When Tron was built for Shanghai it was said they built 2, clones. Ours was put in storage because it couldn't be built for X number of years per agreement. I think the interior of the building would have to be exactly the same. As someone who has always waited for the special car with DS, and once had a medical issue and had to leave the platform in a wheelchair (taking us backstage) I don't see where they could park ECVs without leaving them out by the lockers, which would mean using a wheelchair anyway.

 

[Selket]

When I rode it in July (2025) there was a fellow in an ECV in the queue ahead of me. I have struggled with riding Tron in the past (either having someone push me in a WC or using a WC as a "rollator" and pushing it myself), so I really noticed the guy in the ECV. There was an hour wait and switchbacks and I eventually lost sight of him. This was the standby line and I have no idea what happened to him eventually.

Do they let you stay in the ECV up until the building entrance and then he got up and parked it? Or maybe I was there the one day an ECV got let through - haha!. It was an ECV and not an electric WC. Anyway...just thought it was interesting!

 

[Lewisc]

they let you stay in the ECV up until the building entrance

This

 

[Tinksmom6575]

Do they have a supply of the wider wheelchairs available for use?

 

[Mle8308]

Do they have a supply of the wider wheelchairs available for use?

Yes, there are a limited number of wider wheelchairs, both for rent and for use in the queue, often referred to by CM's as "double wides". However, it's not guaranteed one will be be available when you enter the attraction, as it may be in use by another guest.

 

[MICKIMINI]

Honestly, there is absolutely NO excuse to design queues without keeping ECVs in mind for new attractions like this. I understand older attractions or ones that retrofit old buildings, but for new attractions, there is no excuse. I don't think you should have to purchase LL to get accommodations, the long standby queue is simply not workable for those in manual wheelchairs and should automatically be given a return time, especially those that are using ECVs and are being forced to transfer to a manual chair.

I also think ADA needs to be updated to reflect all mobility devices, not just wheelchairs, but there is a lot that needs updating with ADA laws in general.

I totally agree. There is no excuse for new attractions to not be accessible for ECV's. I use a cane at home and park in HA spots, so getting to a store and using a cart works for me. I use an ECV at WDW parks. They charge $80 per day (I'm ok with that) and the ECV makes our trips so much easier than when I was too stubborn to use it a decade ago. I did qualify for DAS in the past for issues that contributed to mobility issues. I have not tried since rules changed though we are planning two trips in 2026. DH is always with me but I do not expect him to push me through lines, nor should he have to.

It is shameful that people abused this privilege but that should not prevent legitimately disabled people from being able to enjoy WDW. Giving a return time seems a pretty reasonable compromise IMO. This is a thorny issue, however unless you or someone you love has difficulty or the inability to stand in line after line please be considerate.

 

[theMoreDisneytheBetter]

Yes, there are a limited number of wider wheelchairs, both for rent and for use in the queue, often referred to by CM's as "double wides". However, it's not guaranteed one will be be available when you enter the attraction, as it may be in use by another guest.

“Double wides” is such an awful name! Sheesh.

Way to make someone feel bad about themselves.

 

[Tinksmom6575]

“Double wides” is such an awful name! Sheesh.

Way to make someone feel bad about themselves.

Exactly. Its SO embarrassing to have to ask for one as well. When Haunted Mansion wasn't ECV accessible they always had to have one brought over for me. I was hoping they just kept a few around the attraction.

Honestly, it's disappointing in this day and age that they would design a ride que that cannot accommodate mobility devices.

 

[Mle8308]

“Double wides” is such an awful name! Sheesh.

Way to make someone feel bad about themselves.

Never said I liked the name, that's just what the CM's call them.

 

[Evita_W]

Exactly. Its SO embarrassing to have to ask for one as well. When Haunted Mansion wasn't ECV accessible they always had to have one brought over for me. I was hoping they just kept a few around the attraction.

Honestly, it's disappointing in this day and age that they would design a ride que that cannot accommodate mobility devices.

I agree and same goes for Universal Studios and all of Epic Universe, there is literally no excuse for this.

 

[chrisney]

Due to issues I have with my back, I cannot stand or walk for long periods of time, which necessitates me renting an ECV when we go to Disney. In the past I have always signed up for the DAS pass, but obviously with the rules changes I am running into issues. My biggest one is this...when I come to a line, which Disney has told me through DAS all lines are ADA compliant, that I cannot use my ECV in, they expect me to move into a wheelchair they provide. I cannot push myself or "walk" myself using said wheel chair. The amount of contorting and everything that would require me to do would cause tremendous pain and issues to my back. The other option is someone in my party can push me, if I am lucky enough at the time to have someone in my party able to do so. This past trip, my sister was exhausted, she did not have it in her to push me through the line for 50 minutes for us to ride Tron. But also, I shouldn't have to rely on a family or party member to help me get through a line when Disney removed something because they said they were compliant yet obviously they aren't! Before, when we used the lightning line side of things, I could use my scooter to get up to the part where they asked me to exit the ECV, I would, I would get on the ride and then get back on my scooter.

In the end, we couldn't ride the ride because there were no options. When we went to space mountain they put us in the lightning lane because the original had stairs and I couldn't go through it and the line for jungle cruise was the same, they gave us a time to come back. Is it just me? This is a new ride, should I have broached this ride differently in terms of accomodations? Conversations with DAS when I try to explain their reasoning of the use of a wheelchair get me nowhere, there is nothing wrong with my legs or arms, its my back.

Tron defeated us, but at least they were up front about it. We're a family with 2 ECV's and a rollator, all owned by us and used not only in the parks. We can't self propel, and clearly we can't push each other. Most attractions really try to enable people with challenges to ride.
The attraction which has displayed a huge disregard toward helping people is Spaceship Earth. My statement is based on more than one occasion which left me nearly in tears. If you've ever boarded from the handicapped entrance, you might notice that there is a long, rather steep ramp leading up to the boarding area. No way I can do that. I'm on oxygen 24/7 and would be gasping like a fish out of water if I tried to propel myself up. Coming down, I'm not sure I could hold the chair to a slow descent. Anything else would possibly endanger people walking up the ramp. I ALWAYS explain my need for assistance at the bottom, and note that for medical reasons my "party" cannot provide it, though they can make it up the ramp. Not once, but twice I've been stranded at the loading area at the end of the ride after having been helped up. In one case the cast member informed me that my party would have to get me down, and wouldn't listen to my explanation. Then, a week or so ago, it happened again AFTER I had explained to several cast member at the lower level. In this case, I asked exactly what I was supposed to do. Cast member literally screamed that she can't leave her post or she will lose her job. Not one but twice. Did she offer to find someone to help me down? Did she call anyone? Did she ever say she was sorry she couldn't help? Nope. A fellow park-goer actually volunteered to help. I was horribly embarrassed, as was my husband who can't help because he has an LVAD which is basically an artificial left side of his heart. I was made to feel as though I were a burden. This, after I was upfront and was assured that they would help me. Not a good look, and I can't imagine what people were thinking when the cast member was screaming that she couldn't leave her post or she'd lose her job. I wanted to find a hole in rhe ground and crawl in.