Treatment of DVC members

I looked at my reservation confirmation letter recently and noticed that I didn't request non-handicap (I have 2 toddlers and we will likely have another toddler traveling with us). When I called MS to put that request in, they said that they do not take that as a request. They said that handicap rooms are only given out when there are no other rooms available.

In the past this request was listed on my confirmation, the last one I received it wasn't on there. I called and they told me it showed in their computer, but this request doesn't show up on the confirmation letter.

Personally, I think they're now getting alot of requests for this and probably aren't even taking them anymore. I could be wrong. :confused3

All I'm ever requesting anymore is nonsmoking for my daughter who has asthma and a nonhandicap so I can give my girls baths. I don't care about the location or view anymore.

I love DVC in that we are now going more and staying at nice resorts compared to the values or mods. For us to go deluxe, we probably wouldn't be going as often as we are now. BUT...

I find it very upsetting that we could end up in a smoking and/or a studio with no tub. They really need to mention this when you join, cause I was NEVER told or shown that. I don't think wanting a nonsmoking room with a tub is unreasonable at all and I resent feeling "naughty" cause I want these requests. I'm not asking for the Epcot ball view every time. I'm asking for very legit requests that I have never once had to worry about before until I joined DVC. Who would have thought I could end up in a better room at Pop with less attitude than I do thru my DVC?

I'm very polite when I check in, but I hate feeling like I'm being difficult cause I'm simply asking if our studio is gonna be nonsmoking with a tub. If I knew ahead of time when I booked that these requests weren't available I'd book at another resort or try different dates. It is that simple. As amazing as Disney's reservation system is, I'm sure this could be worked out. I'm sure DVC is very aware of many members concerns on this issue and I hope they tackle it soon with a positive solution and not a cop out.

To be honest this is embarrassing to me. My Dad worked for over thirty years in the hotel industry and for me to have to worry about bringing them and getting a smoking room with no tub is just... Well, it makes me feel stupid for joining and spending so much money.

If DVC could correct this problem by guaranteeing and giving us the option to choose a different resort or dates that had the availability DVC would be perfect in my eyes.
 
CarolA said:
The problem is that most people want to make it better by ensuring that they always get what they want. I just don't think that is possible. You can't all go to the same room! LOL!

Well, we could but then we'd get some stern posts of disapproval for violating the occupancy rules.

If DVC could correct this problem by guaranteeing and giving us the option to choose a different resort or dates that had the availability DVC would be perfect in my eyes.

I'm with you on this one!
 
this makes me glad I own at HHI. I feel I have the same service today that I had in 1997. Of course I always go in April, May, Sep, or Oct. I have a trip in June comming up, I'll see if the busy time adds any stress to the CM's.
 

Again jarestel, well said in your 'rebuttal' that anyone who dares to say that a room doesn't meet his particular needs is somehow ...and the leap of logic astounds me...saying that handicapped PEOPLE are inferior. Oh my goodness!!! I am trying to copy/paste your comments here, but I'm semi computer illiterate and not sure exactly how to do it,so here goes):
Quote:Originally Posted by CarolA
"Inferior is in the eye of the beholder..... And by saying this it appears that you behold those who need those rooms as "inferior". "

Jarestel: "Here comes the "if you don't like HA rooms, then you don't like HA people" rubbish again..."
Quote:Originally Posted by CarolA: "My theory is that the DVC CMs are flat out fed up with us whining about the rooms, views etc.... "
(Jarestel: "What a shame for the CMs. Maybe someone in DVC management should remind them who the owners are and who the employees are..."
Quote:Originally Posted by CarolA"If you can't live with the Request options may I suggest you click on the board sponsor. They will be glad to assist you in selling your membership thereby assuring you of no future inferior rooms."

Jerestel: "I wondered how long it would take for this "if you don't like it, sell" stuff to appear. Actually, it took quite a while, but here it is. How about the concept of trying to make things work better for all concerned, or is that too radical of a idea. We don't have to be vacantly grinning stepford members who are just grateful for the opportunity to spend our money at Disney in order to prove we like Disney as much as everyone else. If we didn't like it so much, we probably wouldn't be so concerned with trying to improve the experience."
________________________________________________________________ I don't think Carol quite got the point.

I had hit 'copy' to respond to the illogical leap of logic that if you think a HA room doesn't meet your needs that it somehow means that you think handicapped people are inferior. But then I saw your reply. Well said, and I would like to second all your comments. While a HA room AT DISNEY doesn't meet my needs or expectations at all, I have no reason to believe that the room itself is 'inferior' except as in meeting my personal needs. My personal handicap requires me to have a tub. For anyone to imply that because I need, expect, or even just want a tub that it also MEANS that I consider handicapped people inferior is obnoxious in addition to illogical and I resent the allegation.

As to anyone who expects that a DVC room will have a tub in it :
every piece of literature that Disney uses to advertise DVC accommodations shows a room layout that INCLUDES A TUB. Therefore, one shouldn't have to request a tub. Therefore , it isnt' wrong to EXPECT a tub. In effect, DVC purchasers were shown that their rooms would include tubs. However, it is interesting to note that none of the tubs in the layouts show that they have shower attachments! So, and I hate to be the harbinger of bad news, but LOGICALLY, we shouldn't EXPECT that the DVC rooms include showers (except those that are shown in one bedrooms and up as showers only). It seems to me that expecting a bathtub is the same as expecting a toilet since both are shown on the layout. However, shower attachments in the tub aren't shown...so point of fact, if you are given a room with only a bathtub and no shower attachement, then you actually don't have a legal leg to stand on if you complain. (Tho I will defend your right to complain about it :teeth: )Point of logic and reasonable expection: unless we are told when we make a reservation that our reserved room doesn't have a toilet, a tub, and yes, even a shower, then we should be able to assume that it does. And no one should be villified for expecting a common appliance shown in a Disney room layout to be supplied.

WHile we are on the subject, no one should be villified for complaining about a health concern in a room. If mercury is leaking from the air conditioner, if there is asbestos hanging out of the ceiling or if there is tar and nicotine oozing out of the comforters, the walls, the pillows...those are health concerns and it is reasonable to expect that no one wants to stay in a room that might endanger our health. Again, it is a reasonable expectation that when making a reservation we should be guaranteed a room that presents no health concern if we request same.

Why do you think Disney now posts OUTSIDE the park when certain attractions are closed? To protect themselves from people saying: Space Mt is closed and I didn't get my money's worth. Disney states 'requests noted but not guaranteed' so that in the event a request isn't given, they aren't liable. Traditionally, this would mean requests as to view, location to elevators, floor and it is fair that these just be requests. But to lump these traditional requests in with REASONABLE expectatiions of health concerns is unfair. I don't think when people bought into DVC that they thought they could only request a healthy room but not be guaranteed one.

To take this one step farther...should someone die as a result of say, as asthma attack that could be documented (and please realize that there is a plethora of expert witnesses who can be paid to testify to anything) as stemming from occupying a smoking room when a nonsmoking room was requested....the financial liability to Disney would be HUGE. And effect DVC owners too. I cannot fathom why DIsney would allow that liability problem by not guaranteeing nonsmoking rooms. (And no, I am not implying that people who smoke are inferior. :rotfl: )

Ok...I gotta go outside and enjoy my day. I think Disney needs to understand that by not guaranteeing CERTAIN requests that they are actually losing business and exposing themselves (and perhaps us) to legal liabilities.

Peace out,
Colorado Belle
 
This is too funny! Hope you all are having fun. (Amazing what I can accomplish with one quote! Never knew my own power!)

Have a good day!
 
My family and I just returned today and we also had the handicap room experience. Of course this was after a 16 hour nonstop drive and lugging three bags and two kids to the room. When we contacted the front desk we got the run around and that "too bad" attitude. Luckily we were only staying at the BCV for one night and then moved on to OKW for the rest of the week. Dont get me wrong, if you are handicapped its a fine room but it is not for a family of four who need a shower with a door and a full closet or some bathroom cabinet and counter space. The other thing that grossed us out was that the shower was not that clean and the water runs out if you stand as non handicapped people do.
We have noticed this very cavalier attitude at Disney in the past couple of years. If you have a problem they really dont care. This was not the Disney we bought in to 10 years ago. Hope they clean up their act considering the amount of money and the amount of people that DVC members bring in each year. I guess no when ever taught them not to bite the hand that feeds them!! Good Luck with your complaint. :sad2:
 
We've run into a very similar situation while checking in to BCV. Our last trip down was very disappointing - and we checked in early....10 a.m.
Our room was assigned, but not cleaned yet, so we had to wait. That's certainly fine.
They gave us the go ahead around 3 p.m. When my DH went to take the bags up, there was a CM in the room who told us the room wasn't clean yet. DH said the CM was just sitting in the room when DH used the key to open the door. Very strange.

Ok, so we waited till after 6 p.m. The front desk thought the room was ready at that time. Yes, the room had been cleaned - but the trash was still in it, and it was a HA room and they hadn't bothered to mention that to us during our long check in. Since there were 4 of us, DH went down to see about a different room and to let them know that there was still trash left in the room.
The manager did move us to a regular studio, but we didn't arrive in our final room until after 7 or so that night.

So much for checking in early at BCV.


I've never had problems at OKW, HH, VB, or SSR. OKW assigned us a handicapped accessible room once or twice, but they were nice enough to mention it at the check in desk. When there are just 2 of us in a studio, I really don't mind. But when all 4 of us travel, a HA studio can't accomodate us - there's no place to put anything.
 
I know I haven't read all the posts re smoking/non-smoking and HA accessible rooms, but I just DO NOT understand why a company such as Disney, one so experienced in hotel management, can't seem to manage to accommodate DVC members' requests on these two issues when I have never heard about this problem posted by ANY owner of ANY non-DVC timeshare in 4 years of actively reading the TUG bbs. We also own several other timeshares, from no-name to Marriott and Hilton, and never once have we or other owners that we know of had an issue of not having their non-smoking request accommodated or ended up with a HA room that had no separate tub. We have also stayed at other timeshares via exchanges and never had we not had our non-smoking request accommodated or not had a tub. I just do not get this ongoing issue with DVC. I am getting more and more bummed about our new ownership and feeling like I need to be prepared to be disappointed whenever we have a DVC stay.
 
Carol is RIGHT...perhaps DIsney just needs a little attitude adjustment. LOL.
Disney does most everything better than the competition...it has fallen behind on this issue however. I think it happened because it lumped all requests together with 'view' requests....and unfortunately decided that if requests weren't guaranteed, that they would be off the hook if they couldn't meet these requests. View preferences should just be requests unless there is an extra charge for a specific view, like in BWV where view is guaranteed. The issue of smoking vs nonsmoking rooms isn't a matter of attitude but a matter of health...in some cases life or death. Disney agrees that medical requests should be guaranteed. The problem seems to be less with DIsney and more with some posters here who feel that they KNOW when a request is REALLY medical or not (even tho most of them have admitted that they aren't doctors.)
However, what we all need to recoginize is that just because someone posts here that mothers who claim their kids are allergic to smoke are just trying to use the medical excuse to get a better room....that Disney doesn't feel that way. I maintain that if Disney is made aware that your need for a smokefree room is because of a severe reaction to smoke that they will find a way to honor that request. Bathtubs needed be requested because they are shown on Disney's 'layouts' of studios that accompany the contracts we sign...We hsouldn't have to requst something that is SHOWN on their advertising materials. Most of us would prefer a shower to a tub, but showers aren't shown on Disney's studio layouts. It seems that the people who are hostile to those of us who prefer tubs are concerned that a handicap room might go empty if we decide not to occupy it and that it will end up causing our maintenance fees to be raised. Although I believe that their fears are unfounded, I certainly accept that they think my need for a bathtub eccentric...but then they admit that they would be upset if their room didn't have a toilet. I myself pee off the balcony....oh dear, that is a complete lie...I'm just trying to be funny!!!!
I think we all just need to let Disney know how we feel about what would make us more comfortable re reserving our DVC units. I believe that Disney listens especially when it effects their bottom line or image. It never hurts to let them know, nicely, what we want...As Edward R Murrow said: we must remember that dissent doesn't imply disloyalty. I am loyal to the MOuse. I just want it to be the best it can be and I am willing to help it be better!

Good night Gracie!
 
If we requested a non handicap room with non smoking and one isn't available at BWV could they put us in the BWI section, or is that nicer then the studios? I would certainly be willing to give up the small kitchen area in order to be in non smoking and non handicap. I just wondered if anyone has heard if that was a possibility that we could request should we need to?
 
Sherri said:
If we requested a non handicap room with non smoking and one isn't available at BWV could they put us in the BWI section, or is that nicer then the studios? I would certainly be willing to give up the small kitchen area in order to be in non smoking and non handicap. I just wondered if anyone has heard if that was a possibility that we could request should we need to?
That is a good question...and something I would certainly ask about especially if we didn't receive our nonsmoking request.
Can you get a refrigerator in a BWI room?
 
In response to attitude, its a shame that people feel because we are complaining about HA rooms we are making that leap to say we feel handicapped rooms are for "inferior" people, how small minded. What we are saying is that these rooms are built and outfitted for someone in a wheelchair. We do not fit in these rooms nor should we be made to without being told prior to getting into such room. As a handicapped person cannot do well in a non handicapped room the same hols true for the nonhandicapped in the HA rooms. It has less to do with attitude but everything to do with logistics. :wave2:
 
Were checking in early, so with any luck this won't be an issue. Or atleast hopefully not. Thank goodness for that 7 am flight.
 
KSP- Good luck with your check in. We check in the same day but at BW.
I see your from NJ. Do you fly from PHL?
Were 40 miles west of PHL.
 
We've not liked the handicapped rooms we've gotten (any hotel,any resort, any time) simply because we prefer a real shower head with real pressure, but none of the other aspects (tub, lack of space to put clutter, low beds, high toilet seats, et al) affect us. Once I realized we were given a handicapped room due to the lack of handicapped need for it, I stopped worrying we were taking a room from someone who needs it and started appreciating the fact we didn't need one. :confused3

And I think Carol's attitude statement is being warped out of context. Other than the small population of folks who really have issues with the height of the bed or bathing requirements, most of the complaints come across as 'oh woe is me' rather something a little more positive.

My first thoughts reading the handicapped assignment complaints: "Jiminy Cricket [not the phrase used], 150K + people just died in the largest natural disaster in our lifetimes and they're worrying about not having a spot to put the hair gel?"

-Joe, who no longer has a need for hair gel. Or most hair care products.
 
Ksp said:
Wish us luck - we check in to BCV this coming Sunday 3/6.
:banana:

So I can get the wish right, do you want good luck or bad luck? I've friends who wouldn't have any luck if it weren't for bad luck. :crazy:

-Joe
 
CarolA said:
This is too funny! Hope you all are having fun. (Amazing what I can accomplish with one quote! Never knew my own power!)

Have a good day!


May I ask, do think this is a joke for these people? we arent talking about "whats your favorite ride" or something as trivial as that. We are discussing health issues for families. What is your major malfunction?
 



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